Service that was 5 stars plus one! - Deno from Reno
From the moment I entered the service area, I was greeted with friendliness, enthusiasm and care for my needs. I felt from the first moment, these people are here to help me. Steve Doss, treated me as if I was his biggest customer (This was my first visit). The service was on time and exceptional.
Don't ever go here for service - Jamie1115
These people make me sick left several messages and no call back !! My son took my car on vacation and in Carlson my transmission said 11 percent life. He stopped and had them take care of this. They charged him a ton of money. Talked him into buying 3 tires not 2 not 4 but two. He made it to Death Valley didn't even make it thru a tank of gas and the transmission started not wanting to work he was stick on Death Valley with only a little store and motel. So hot couldn't go outside. Me and my husband took a truck and trailer from van Buren Arkansas to there had to put the kids on a plane in Vegas and then we drove home. To it to the dealership here in van Buren they found my transmission fluid was burnt and over filled. They fixed the problem and Carlson city told them we was sol and they wasn't making good on anything. Good thing we choose to trailer it home or I would of had to put a new transmission in. We was put thousands of dollars because of them. Then get told they should only do tires in sets no odds! Never take your car here. I have the transmission fluid that was taken out of my car if anyone needs to see the quality of work they do. To this day never even bothered to return a call.
Nothing but Buyer's Remorse from these deceitful dealers - Ryan Tipton
In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceitful dealership. Take a few minutes to read my multiple frustrations with this car and this dealership before deciding if this place is right for you.
I purchased my vehicle with a $3300 Silver Mileage Vehicle Protection Plan in mid March. Four days later during a drive to Flagstaff my entire instrument panel went out on the freeway. My car was still driving but I had no speedometer, fuel gauge, stereo, or AC from Kingman to Flagstaff. It all turned back on after about 30 minutes of being off while we stopped for food. While everything turned out fine this was an inauspicious start in the first week.
A month later my car started having great difficulty turning over the engine. It would take up to three minutes of attempts before it would finally start up, but when I took it in to be looked at I was told it would $152 for them just to look at it despite having spent $3300 on their Silver VPP. I took it to my mechanic (5 Star worthy Exclusive Automotive) who checked it for free while changing my oil, discovered it was dirty electrical connections, and cleaned it for free. Now that's service!
Fast Forward two months later to the final straw incident. I'm running errands all afternoon and on my second to last stop i got in my car and, you guessed it, it wouldn't start. Nothing turned on. A gentleman was kind enough to jump me which turned on all my electronics, but my car would not turn over. No sound from the engine, no clicking, just silence every time I turned the key. I took it to my mechanic who after a complete diagnostic check (again, free) said it was a bad PCM (Powertrain Control Module) after three tests flagged it as the source of the problem. Now this is where I thought that $3300 VPP warranty would finally pay off as this type of issue is explicitly covered. But no, when I towed my car in they tell me the problem is the connectors on my battery were not tightened. So they tightened those two screws, tell me it isn't covered by the warranty because it was battery related, and charge me $152 for tightening two screws. My car had working lights, working stereo, working power locks, working power windows, working instrument panel, but no engine and they expect me to believe the problem was the battery connectors became lose and detached as my car sat idle in the parking lot(I should note both myself and my mechanic checked the battery and its connections)? I just got back from Exclusive Automotive and their computer testing showed all the PCM issues that were flagged before are now fixed even though the dealership apparently did absolutely nothing with the PCM. After reviewing all the evidence I am convinced that this dealership fixed the PCM issues and then proceeded to lie to me about what the problem actually was so my warranty wouldn't cover it.
Buy a vehicle from these guys at your own risk and if you do don't get the VPP. They will do everything in their power to make sure you don't get coverage when you need it most.
Victim of Misrepresentation - mislead.victm
Paperwork signed and you drive home and over two months later you discover that the dealership want the vehicle back. Now your out of a down payment because now the dealer wants mileage 30-.35 per mile for the usage of the vehicle minus from the down payment. You sell your only vehicle and left holding the bag . How can a local dealership make a serious mistake not good business practice. Don't be a Victim of false/misleading representation Don't recommend buying from this dealership. Bill P and his and his team sales, finance were clearly dishonest and unprofessional.
Parts Dept not customer friendly - jimsmith3308
employee answered phone w/o giving his name. requested gas cap for 04 Pontiac Grand Prix..gave me a price without asking for vin or engine size. when I asked if this was an original GM part, he said he only sells GM parts. I asked for the part number and he said he does not give out part numbers.
only called this dealership due to location. Another dealership provided me with the part # and quote #
and he asked for the last 8 vin #'s to insure the part was correct. Guess where I am going. Plus the part was $1.00 less. Win Win - My dogs get a ride across town and I do business with a friendly parts dept.
This was a call in on 11/3/2016 @ 1:47pm for the Parts Department
We were in need of a bigger car but our credit was not... - daisygirlk
We were in need of a bigger car but our credit was not the best they worked with us to get us the payments we needed and not a crazy intrest rate. They treated us like we people.....The dealership we had been to before Desert I left telling my husband that I would not step foot on a car lot again we were treated like crap because of our credit. william was awsome to work with. I will come back to this dealership.
I purchased a new car from this group on the last day of... - kime
I purchased a new car from this group on the last day of the month and was told they were giving me the deal they were because they wanted to close out the month "strong". Well first of all the deal was not a big deal at all. I bought a 2006 model year that was surrounded by 2007's. To make a long story short the car had a few minor dings on it including one that had taken the paint off the drivers side door, which I was promised would be corrected. I brought the car in to them the next day and was told it would take 2 -3 days to correct. After a week and a half, I finaly called them and ws told it was ready to be picked up only after my call to them. Then, when I arrived nothing had been completed! I then contacted the general manager of the group and explained the situation to which I was told "cars have a commercial acceptablity to them". But after a long and tense discussion about what I had in writing concerning the dings he agreed to correct the problem. At this point it took 7 more days exactly for me to get the car back for a total of 21 days they had my brand new car to fix a ding, as well as noticing an additional 100+ miles placed on my car (that was not done by myself). Horrible experience with several straight out lies about what was being done, and everyone was quick to blame another department for the lack of service, attentiveness, and concern. Save yourself the problems and go elsewhere.
I met with Ed and was treated with complete respect. He... - ajm573
I met with Ed and was treated with complete respect. He helped me in everyway posible. The trade in was handled very well and I got what I expected for the trade in value. He answered all the questions I had and was courteous in every way. We searched for the exact truck I wanted and had it delivered from California.