Nevada Mercedes-Benz Dealers

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Fletcher Jones Imports - Las Vegas, NV

On 2/26/2007 12:26:34 AM Nald wrote:
Worst service ever experienced for mercedes. On my c230 they broke my fog lamps and put a dent on my hood. They denied, I complained about it before i left the dealership. On my C32, forgot to tighten my front wheel lug nuts, found out about it when I got home I was already missing a bolt and the rest are very loose. They service my transmission and somebody forgot to put the lock pin on the shift lever so tranny would engage. I just feel that they dont care about our cars because we have no choice since they are the only dealership here in Las Vegas.

Mercedes-Benz of Reno - Reno, NV

On 8/23/2005 7:02:43 PM ZarathustraX wrote:
Two different departments. Sales and Service. I will rate both.

1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that are state of the art. They are very professional. And get this. I left my lights on one night, and the battery went dead. I needed to find out my re-activation code for my stereo. I call them up, tell them my problem. They say please hold. 15 seconds later they come back, "I'm so sorry you had to wait, your reactivation code is 9457." And get this. I hadn't even bought the car from them. My car went in their computer after one service job and they can do that for me. Wow.

When you get your car back it has been washed REALLY well. Better than the place I pay $21 a wash for. You pay a little more here, but you know you are getting excellence, peace of mind, and no BS. Best service dept. I've ever seen.

2. SALES DEPARTMENT. In this respect I'm a little disappointed. The salesmen have that typical look in the eye, judging you, trying to see if you're a sucker, ready to tell you bullshit to get a sale, you know what I'm talking about. They are trying to pretend they are a cut above other car salesmen, and they do a LITTLE bit better job of being classy. Not quite as bad as the used car dealer, but come on, this is Mercedes Benz. They are trying APPEAR to be classy, caring, professional, no hassle kind of people. But the only way to pull off that appearance is to GENUINELY be it, not just try to appear that way. I'd expect them to be at least as classy as the BMW dealer in town, but they aren't. But you can cut through the BS, haggle smart, and still buy a new car from them... if you're savvy.

Anyway, the Service Department is world class.