2,435 New York Ford/1000 Service Centers

I bought a brand new 2023 rogue from them and now I'm - Lindamc2188

I bought a brand new 2023 rogue from them and now I'm having an issue, and they refuse to fix it under warranty very disappointed and would never buy a Nissan again.

Friendly helpful, and very good service department. - wsmii

Friendly helpful, and very good service department. I was having serious issues and they were able to diagnose and repair my car. I feel they are a very talented group.

Its always a pleasure when i go get my oil change. - Samira

Its always a pleasure when i go get my oil change. They go above and beyond

My appointment was right on time and all the service - Tom

My appointment was right on time and all the service required was done in a timely manner.

Best care starting with valet, Kevin. - Mustang Lady

Best care starting with valet, Kevin. Ralph, at the service desk, was extremely helpful checking me in. Technician was very good and found an issue that was covered under my warranty. Fortunately, the Parts department had the part for my car and all necessary work was done timely. I always get great service. Even the salesman, Chris, stopped by to see if I needed anything. Very happy with this dealership.

I purchased my third and first new outback at this - Carlos Romanos

I purchased my third and first new outback at this dealership because of the service on my prior Outback. If my car needs to stay overnight I am given a loaner. The service people explain everything and are on top of their game. And the service manager is available for answers too.

Sim was Very Efficient, Courteous and kept us informed. - josney

Sim was Very Efficient, Courteous and kept us informed. Set us up for follow up service quickly.

If there were 10 starts, I would rate them a 10! - alambrakos

If there were 10 starts, I would rate them a 10! Amazing service as always. Prompt, professional and Honest. Pawell Sarosiak went above and beyond to help me get through a tricky situation with my car. I can’t thank this dealership enough for all their years of service. Highly, highly recommend !!!

Great service helpful. - gails7465

Great service helpful. Went above and beyond finding out what the issue was with my tahoe

David service provided me excellent attention to my - Saber

David service provided me excellent attention to my warranty situation. He planned the event carefully and it worked out exactly as he stated so everything about it went seamlessly and smoothly.

I had collision work done Zak was great, I would go to - Kellyblount59

I had collision work done Zak was great, I would go to him again, very helpful

Wonderful staff at the service department. - Steph k

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting.

They are always helpful plus quite pleasant to talk to as - Creagan1039

They are always helpful plus quite pleasant to talk to as well. I am Always recommending brown ford to my friends

Great customer service and fast work. - Dgagne72

Great customer service and fast work. I was in and out in no time. Very polite and kept me informed

Service is always EXCELLENCE when my vehicle is having - Mr. Danny

Service is always EXCELLENCE when my vehicle is having an issue, always glad to come to this dealership!!

Professional, Reliable, Friendly, Good service. - Gerardotrueba0024

Professional, Reliable, Friendly, Good service. Tanya Wilkes very helpful and really cares about customers, Thanks

Dealing with the wonderful woman who handles the schedule - mariazucaro

Dealing with the wonderful woman who handles the schedule is the best she makes it easier

Whenever I bring my car in for service the service is - mjbonvento

Whenever I bring my car in for service the service is performed quickly and correctly the first time. I believe the pricing to be fair and I don’t believe that they try to sell me unnecessary service. The advisors are knowledgeable and very helpful.

Avoid this place at all costs. - dheanue3

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

My experience with Prestige Imports is always cordial and - e.dean

My experience with Prestige Imports is always cordial and professional. Rosemarie, the service manager, really helps me to "care" for my car. By keeping track of maintenence schedules and paying attention my observations about my cars performance..

Service is always excellent. - Jamescdougherty

Service is always excellent. Brian exceeded at his level of service! Lacy has always been the best. Our family has purchased about ten cars and sales with Jon Amerling and service with Brian is always great!

Very helpful, very clean and didn’t have to wait too long - snolan53

Very helpful, very clean and didn’t have to wait too long . Very pleasant when I arrived and giving truck back to me .

Very good Service Dept compared to prior Volvo Dealership - ??

Very good Service Dept compared to prior Volvo Dealership NH which I used for conventional 2012 XC90

Staff was very helpful service writer Andy is great - neil

Staff was very helpful service writer Andy is great Highly recommend these people if you need help

We work with Hannah Aliahmad in service. - HJ

We work with Hannah Aliahmad in service. Had left Audi Hawthorne as that dealership had gone downhill (service doesn't pick up phone and doesn't check voicemails -- awful). Hannah is the best service agent. Keeps you informed and goes the extra mile. We'd bought from Audi Hawthorne before and when we buy a new Audi will be from Audi New Rochelle, because of Hannah.

Great customer service, sales staff is always friendly. - Myangelskdmm

Great customer service, sales staff is always friendly. Ben goes above and beyond. My service advisor was very helpful with my new jeep explaining the oil changes with a hybrid.

Brandon in service took good care of me, explained - Jukeboxk13

Brandon in service took good care of me, explained everything, prioritized my future repairs needed, even showed me a video of what is needed. Great service at a great price! Thank you Brandon!

Prompt service and great work from the collision shop! - Kb2trq

Prompt service and great work from the collision shop! Staff was friendly and the work was done correctly.

Excellent service from salespersons to service - parm

Excellent service from salespersons to service department. We have had our van 6 years and all our interactions have been pleasant and professional.

knowledgeable and friendly service from every department. - tomborthwick

knowledgeable and friendly service from every department. answered any question I had and helped me secure the proper financing