218 New York Ford Service Centers

Great service. Exceptional care. Thank you Jaqueline for... - kathleenm12k

Great service. Exceptional care. Thank you Jaqueline for all your help. My car buying experience was a breeze.

Horrible service purchased a 2021 Ford eco-sport had to... - Wpmurphy88dl

Horrible service purchased a 2021 Ford eco-sport had to argue with them for interior parts missing that they said didn’t come with the car after showing them the website that said it did and arguing for two weeks I got the parts now three months into it Carol has no windshield wipers no speedometer no radio no AC scheduled an appointment today one month out they do not have a loaner car to give me I will not supply me with a rental car now I have a car in 90° weather with no AC no speedometer no radio and I cannot drive in the rain worst warranty I have ever heard of

They are friendly and helpfully to me. They do the work,... - Lucille Coppola

They are friendly and helpfully to me. They do the work, that needs to be done to my car. I would recommend this dealership to anyone.

Great Service Experience - Satisfied Customer

Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.

Top rated mechanics. - jscaptura

The mechanics at Specchio Ford are first rate. When ever I need service I am well taken care of in a professional manner. The Service Dept. takes excellent care of my vehicles. Easy to make an appointment and my cars are ready within a reasonable length of time. They are also ready to help me if I have difficulty out on the road. I had a tire problem recently at the grocery store, and the service department was on the scene to help quickly. We got the car back to the shop repaired on back on the road all within an hour and a half. Outstanding service.

f it’s up to me I will give them zero starts. - parmaranmol10

f it’s up to me I will give them zero starts. I have the worst service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and he have no idea what’s going on at the dealership. Every time I ask him questions he tells me I will speak to my higher authorities and never gets back to me. When I saw the damages on my car The new manager refused to fix it and he started blaming all the damages on me then the service rep brought in the paperwork which showed when I dropped the car at there dealership it had no damages at all. When I asked the new manager to give me a copy of that document he said I will email you the copy by 5pm I called him back and he said I can’t give you a copy it’s legal document. After reviewing the paperwork he tells me that we will fix the car but the way he said it it sounded like he was doing a favor to me. The old manager was so nice and helpful I think his name was Peter. He always helped me with my concerns. I reported my concern to the Hyundai case manager and there dealership in Bayside.

Had some issues with my oil & Tire rotation Plan. - Fred

Had some issues with my oil & Tire rotation Plan. I informed the Lead Assistant to let them know I had the Plan but it wasn’t honor due to not showing up in system. I called the Company that handle my Coverage and informed them the issue I had with Plan. I tried to get your Lead to talk to my Company, so they get the problem solved, but it seems he was too busy. So now I had to pay out of pocket. All it took was to him to communicate with the agent on the phone a problem solved

Buying the vehicle, brand new, was like dealing with any - Bit

Buying the vehicle, brand new, was like dealing with any other dealership. It was a typical sale. However, when you have a problem, their service department is awful. Terrible communication, even worse customer service, and they can’t seem to fix issues. Damaging and depreciating the value of the car in the process. I will never buy another Lincoln (or Ford) and I’ll be telling everyone to stay far away from any Lincoln/Ford dealership or vehicle in the future.

amazing - Margo blades

The staff is amazing especially Adrian, the service advisor...from the start he went and still goes a ove and beyond to help you..he's your family at Tower along with the rest of the staff we worked with.

Brought my 2024 VW Tiguan for service car was sitting - megaautoleasing

Brought my 2024 VW Tiguan for service car was sitting there for a week to do oil change and inspection first all they didnt provide with loaner car said that we didnt buy car from there dealership that we not qualified for loaner car can get in touch with service manager whenever i called there eather his busy or his xxx is off i dont understend how they operate the dealership feels like they're doing you a favor to service ur car

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.

They are fast and courteous got me in earlier then we set... - Bobby very happy customer

They are fast and courteous got me in earlier then we set up for and got me out in a timely manner The only thing I don’t like about my Ford Escape is the brakes they are very noisy backing up and they grab but they say ford hasn’t sent out a recall yet so I’m wondering what ford is waiting for the dealership did their part

I enjoyed the honesty and integrity of the service - Stevenlfronk

I enjoyed the honesty and integrity of the service advisor, Herb. He kept me well informed and was very pleasant throughout the process. I look forward to my next visit and will purchase my next Explorer at the same dealership.

I had an appointment at 920 this morning for inspection... - lygar07

I had an appointment at 920 this morning for inspection of my 2020 ford edge. I arrived on time. I was told 5hey would not be able to get to me for several hours!! They called their chey and dodge service in same complex, neither one was able to do the inspectoon !! My time is just as important as theirs. What good are appointments. I find this terrible, appalling customer service!!!

Todd and the whole service crew are great! - littlewolfkill

Todd and the whole service crew are great! I walked in hoping to get a oil change and inspection. He got me in within 2 hrs of the time I stopped. since I did not have an appointment I was fine with that. they had my car done in less than an hour and I was on my way again. I bought my 2022 Edge from Wally's and love it!