2,436 New York Rivian/1000 Service Centers

I purchased my third and first new outback at this - Carlos Romanos

I purchased my third and first new outback at this dealership because of the service on my prior Outback. If my car needs to stay overnight I am given a loaner. The service people explain everything and are on top of their game. And the service manager is available for answers too.

Sim was Very Efficient, Courteous and kept us informed. - josney

Sim was Very Efficient, Courteous and kept us informed. Set us up for follow up service quickly.

If there were 10 starts, I would rate them a 10! - alambrakos

If there were 10 starts, I would rate them a 10! Amazing service as always. Prompt, professional and Honest. Pawell Sarosiak went above and beyond to help me get through a tricky situation with my car. I can’t thank this dealership enough for all their years of service. Highly, highly recommend !!!

Great service helpful. - gails7465

Great service helpful. Went above and beyond finding out what the issue was with my tahoe

Erica in the service department was super communicative - rreynolds

Erica in the service department was super communicative and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also diagnosing another issue with a rattling rear package tray I had, and dealing with it even with short notice!

Wonderful staff at the service department. - Steph k

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting.

Great customer service and fast work. - Dgagne72

Great customer service and fast work. I was in and out in no time. Very polite and kept me informed

Service is always EXCELLENCE when my vehicle is having - Mr. Danny

Service is always EXCELLENCE when my vehicle is having an issue, always glad to come to this dealership!!

The folks here are very customer focused and friendly. - rdonofrio

The folks here are very customer focused and friendly. I’ve been coming here for service after purchasing my vehicle with them for many years and would not go anywhere else.

Ronald was attentive and professional. - Bertilia76

Ronald was attentive and professional. Will continue to service my car here. The Place is clean and quiet.

Dealing with the wonderful woman who handles the schedule - mariazucaro

Dealing with the wonderful woman who handles the schedule is the best she makes it easier

Whenever I bring my car in for service the service is - mjbonvento

Whenever I bring my car in for service the service is performed quickly and correctly the first time. I believe the pricing to be fair and I don’t believe that they try to sell me unnecessary service. The advisors are knowledgeable and very helpful.

Avoid this place at all costs. - dheanue3

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

Service is always excellent. - Jamescdougherty

Service is always excellent. Brian exceeded at his level of service! Lacy has always been the best. Our family has purchased about ten cars and sales with Jon Amerling and service with Brian is always great!

brought my 2019 rouge in for service, was in and out in - Chefdr57

brought my 2019 rouge in for service, was in and out in know time ,, jerry sposato service manager was awesome !!! so satisfied i bring my chevy there for service too !!!

Very professional staff for both sales and repairs with - star4vendor

Very professional staff for both sales and repairs with complete knowledge of your complete needs

My adviser Lauren is the best ! - Jimmie

My adviser Lauren is the best ! She always keeps me informed with what's going on with my vechile ! The service is usually very quick!

Fast and excellent service ! - acarraro

Fast and excellent service ! Service advisor Sean was awesome and kept me up to date !

Staff was very helpful service writer Andy is great - neil

Staff was very helpful service writer Andy is great Highly recommend these people if you need help

They are extremely knowledgeable on what my car needs. - ladybuffalo

They are extremely knowledgeable on what my car needs. They never try to up sell me with useless things. I would recommend this dealership to anyone.

We work with Hannah Aliahmad in service. - HJ

We work with Hannah Aliahmad in service. Had left Audi Hawthorne as that dealership had gone downhill (service doesn't pick up phone and doesn't check voicemails -- awful). Hannah is the best service agent. Keeps you informed and goes the extra mile. We'd bought from Audi Hawthorne before and when we buy a new Audi will be from Audi New Rochelle, because of Hannah.

Great customer service, sales staff is always friendly. - Myangelskdmm

Great customer service, sales staff is always friendly. Ben goes above and beyond. My service advisor was very helpful with my new jeep explaining the oil changes with a hybrid.

They go out of their way to make sure you're satisfied. - Seltos

They go out of their way to make sure you're satisfied. Never had an issue.

Brandon in service took good care of me, explained - Jukeboxk13

Brandon in service took good care of me, explained everything, prioritized my future repairs needed, even showed me a video of what is needed. Great service at a great price! Thank you Brandon!

Had a service appointment. - ajwal

Had a service appointment. Waited more than 15 minutes. Service folks could not tell me when my car would be checked in, nor how long I'd have to wait for an oil change. The only answer I received was a wave of the service person's hand, as if to say, Look how crowded we are. I left and won't be back.

Per svc manager “Joe” delays are caused by Emplyee - Ron M

Per svc manager “Joe” delays are caused by Emplyee absenteeism issues in service dept. Took 3 days to get someone to look at our car looked at after being towed 100 miles to the dealership after being told they could get right to is since we were stranded and had to stay at a hotel until the shift module could be repaid er and or replaced. They we find out that while many models have a recall on the shift module, the recall didn’t apply to our specific car. Poor communications in svc dept led to additional delays as we approved the $1600 repair to get it done and when calling to text day to find out if it was done, was told they didn’t get our approval to pay for it. Sad to say this was a very disappointing experience for a long time RR owner. Maybe they are the dealer for the bills, but I hope us regular customers done get pushed aside while the expedite their premier clients while we sit in a hotel for 5 days waiting for news on when they will get to our car while we are stranded.

Excellent service from salespersons to service - parm

Excellent service from salespersons to service department. We have had our van 6 years and all our interactions have been pleasant and professional.

Quick & thorough. - KIMODDO731

Quick & thorough. Great customer service! Clean facility to wait in. Attentive team while waiting for vehicle.

knowledgeable and friendly service from every department. - tomborthwick

knowledgeable and friendly service from every department. answered any question I had and helped me secure the proper financing

Both sales and service teams are squared away. - Lon.1209

Both sales and service teams are squared away. I would buy another car from them and have it serviced there.