Della sabotaged my vehicle to sell me new parts- I have - Michael
Della sabotaged my vehicle to sell me new parts- I have proof. I found it strange that every time I take my Toyota vehicles to Della for a motor vehicle inspection, I am told that my wiper blades are split and I will need to purchase new ones. I maintain my cars meticulously and install new wiper blades every six months. So this year, I took some video of my wiper blades before dropping off my car. The wiper blades were in excellent condition when the car was left at Della Toyota, but nonetheless, I get a call letting me know that my wiper blades were split and I would need to purchase new ones in order to pass inspection. I asked for a photo, and sure enough: Between the time I had dropped off the car and the time it was inspected, my wiper blades had mysteriously split. When confronted with the proof that my wiper blades were in excellent condition when dropped off, the Service Manager offered to take 50% off. I followed up with the General Manager, who comped me the blades, but refused to do anything else to remedy the situation. I've bought and serviced vehicles at Della for years. This is fraud, and your pursuit of a few bucks on wiper blades has cost you my business forever. Hopefully this review will prevent others from getting swindled. The GM I spoke to manages all of the Della dealerships, so I would suggest avoiding their other brands too.
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