North Carolina Lexus Dealers

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Hendrick Lexus - Charlotte, NC

On 1/11/2006 1:27:00 PM khoang wrote:
I brought my Lexus to this dealer (Hendrick Lexus in Charlotte NC) for fixing the power steering fluid leak. They charged me nearly $2000 to fix it and I agreed to have them fix the problem thinking they are charging premium but will do the job right. Next thing I know, the power steeling fluid still leaking after I paid for that service. I brought the car back and they want to charge $1500 more to fix it again. They are claiming that this leak is come from the different problem (rack and pinion not the pump that they fixed). I ended up paid another $180 for being stupid enought to bring the car back for for them to just to look at. I took the car to a mom-and-pop service shop and they fixed it for les than 1/2 the costs of Hendrick want to charge me.

I am not a mechanic. All I know is my power steering fluid leak and I want it fixed. Why didn't they detect the problems and fix it the first time or at least, tell me what items need fixing, instead of fail to fix it the first time and try to charge me again for the same problem? I felt like being milked by this dealer and vowed not to bring my car there again and will think twice before bying another Lexus products.

I gave rating 2 for customer service for the dealer's policy to provide customer a loaner car while their car in service. Other than that, I have no other positive thing to say about this experience.

Hendrick Lexus - Charlotte, NC

On 10/19/2004 5:09:22 AM petersil wrote:
I purchased a certified 2000 SC400 over the internet from Hendrick. The car was represented to be in perfect cond. They didn't inspect it properly, or make the necessary repairs,and the exterior condition of the car was substandard. Tthe paint was highly chipped, swirled and pitted on all top surfaces, the interior front seats had the leather surface buffed off, the stereo system was non-functional (and still doesn't work after 5 trips to my local dealer), the drivers seat motor didn't work, the rear tail lights were out, the air cond. was stale-smelling. All in all this car should NEVER have been certified and should have been wholesaled out. Hendrick did not take responsibility for fixing the car's flaws prior to selling it and did not admit the car needed repairs, even after all flaws were documented by Lexus service personnel in Los Angeles. Lexus customer service (national) also did NOTHING to assist in curing the defects, other than the mechanical ones. The terrible condition of the interior seats, and the outside paint, including a severely pitted windshield, were not cured by either Hendrick or Lexus. I would NEVER buy another Lexus from Hendrick, nor would I ever buy another Lexus certified vehicle without seeing the car in person because once you buy it, they will do NOTHING to fix anything other than a "covered" part under the certification, meaning only mechanical failures. I was a former owner of a certified1995 SC400 bought locally in So. Calif. with no problems or issues but this experience with Hendrick over this internet purchase of the 2000 SC400 has been extremely frustrating. Hendrick did not act in good faith in representing the true condition of the car and did nothing to accept responsibility and agree to cure the cosmetic defects, which were substantial, or properly inspect the car, fix the mechanical defects, and cure the cosmetic issues (repaint the vehicle and replace/repair the seats). A big "thumbs down" - do NOT buy a car from them, or any Lexus dealer, over the internet, that is a certified vehicle because if you have problems when you receive it, and if it's not what was represented, you are going to be left out in the cold........... Shame on Hendrick Lexus and Lexus National Customer Service, they have soured me from every buying another Lexus certified vehicle again.