159 Ohio Ford Dealers

Friendly, affordable, done in a timely manner. - fatkat8207

Friendly, affordable, done in a timely manner. I love mark thomas. Always very upfront and honest

I drove from out of state. - Jsmom3

I drove from out of state. They do not take deposits to hold vehicles. The salesman gave me the keys to drive it but told me nothing about the vehicle or features. I traded an older vehicle of the same type but had to figure out the new features on my own. I don't know if he figured he didn't need to since I was coming from hours away and it was a done deal. No salesmanship. Nice guy and polite though. Finance guy was efficient and polite. Drove vehicle home, took out the paper on the floor. The floormats in the front that were in the pictures were missing. Went back and forth with the salesman for a month before contacting the sales manager. He took care of it, was polite and apologetic. However, when I got them, they must be the wrong mats. I have directions to cut carpet for the plastic pieces that the mats snap down to. The old ones must not have had that, so the new ones shouldn't either. Overall, a mixed experience. Wouldn't recommend if you are driving fro. Afar.

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

I purchased my car here in 2016 and noticed from the - gdavis472

I purchased my car here in 2016 and noticed from the first few days of dealing with them that good customer service does not exist in the sales or service departments. I'm sorry I ever bought a new car from Ricart Ford.

I traded in a car and they gave my contact information to - Zachary

I traded in a car and they gave my contact information to whoever bought my old car. I never said they could do this, so they don't value my privacy.

We have bought several vehicles from Donley they are - napadale

We have bought several vehicles from Donley they are always very friendly and helpful. They always get us where we need to be. Thank you Jim Casebolt

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

Chris “Bubba” Andrade was our salesman @ Ken Ganley Ford - Richard Boyce

Chris “Bubba” Andrade was our salesman @ Ken Ganley Ford West. He was attentive, asked all the right questions, and was the best salesman we could have asked for. Now, we look forward to the excellent-rated service department for future needs on our brand new 04’ Maverick. Great people to work with all the way. Thanks, Richard Boyce

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.

Very honorable and ethical in discussing a purchase for a - Wjohnson

Very honorable and ethical in discussing a purchase for a used vehicle and possible trade in. Dave Kress was great to work with.

Now Baumann Ford - Had my mustang at the service dept. - dvrom

Now Baumann Ford - Had my mustang at the service dept. for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The parts dept. confirmed aftermarket was avail same day and was willing to order the part. Instead they took the diag money and sent us packing. I called the Ford dealer on the other side of town, made the appt and they already ordered the part. Extremely poor service to refuse service and still take my money. I have been in service for many years and aftermarket parts are commonly used in dealerships, even though it changes the warranty. Prior to making our appt we were even told we would need to sign a waiver in order to use aftermarket parts.

Great place did what they promised to do had car ready - Bloominghatlady

Great place did what they promised to do had car ready for pickup as described great experience!!

We purchased a new Ford Edge 2024 with a trade in. - scottborsick

We purchased a new Ford Edge 2024 with a trade in. There was no hard sell and we were happy with the full trade in value of our vehicles. Jason, Rob, and Bob, and the rest of the sales staff are very honest and forthright. This is our second vehicle purchase from this dealership. The service division is also very professional as well. All our vehicles have been serviced by this serviced by them as well.

This dealership is a small town dealership with a great - F-150 Guy

This dealership is a small town dealership with a great touch on client care. They listen to you for your cars needs and wants! Great team there.

It's always comforting to me to visit Buckeye Ford. - Julie Kay Smithson

It's always comforting to me to visit Buckeye Ford. I've purchased three vehicles from them since the late 1980s and with each experience, my confidence only grows! Whether ordering, purchasing, having service work done, or buying from the parts department, it's all a "two thumbs up" for me! Each employee is well-trained, personable and professional, with that vital extra of friendliness. In addition to the employees, I've never had a Buckeye Ford vehicle that was anything other than fantastic. I'm a truck person, from a 1992 Ford F-350 crew cab diesel dually to a 1998 Ford Ranger XLT to my current 5-star truck, a 2022 Ford Maverick XL Hybrid in velocity blue. Chad Swartzmiller was my salesman and guided me through the ordering process to the bewildering array of technological improvements to trucks since I bought the 1998 Ranger (which was a lot!). His patience and expertise are unmatched! Without exception, every experience I've had with each department at Buckeye Ford has been a blessing!

Awesome Experience - bethaneye

Cambridge Classic is the only place I take my vehicle to get serviced. Friendly staff and they treat you like family! Recommend them to everyone who is needing to get their car serviced.

I had several services done at the same time, and the - Coffee Countess

I had several services done at the same time, and the tech actually postponed his lunch to get me in & out in a timely manner. Thank you!! Everyone in the service department gets a gold star from me!!

Sales person (Brendon) was very helpful and answered all - vcw8050

Sales person (Brendon) was very helpful and answered all our questions. I would recommend him and the dealership to anyone else.

Helpful, personalized and great deals - OhioRich

Personally helpful to what you want and great service! Can’t find what you’re looking for? They will find it! Just ask! They’ve always done us right.

I was looking for a used Mach-E and found one online at - JOSHUA_J82

I was looking for a used Mach-E and found one online at Statewide Ford. I sent a message asking for information and Alissya Griffith responded right away. She sent me a personalized video of the car and was incredibly helpful. I was worried about the trade in value on my car, but when they looked it over they didn't attempt to undervalue it and treated me fairly. They gave me what KBB said it was valued at for trade. Alissa was courteous and accommodating through the entire process. I worked with Gabe in financing and other than him acting like a disappointed parent when I rejected the additional warranty, he did an excellent job. There were multiple members on the team who stopped by and chatted with me about how to manage a new electric vehicle. One of the owners even stopped by for a few minutes. I've had many bad experiences with dealerships, but this wasn't one of them. Good people, good team.

salesman AJ and a fellow saleman went out of his way to - acornelius0527

salesman AJ and a fellow saleman went out of his way to help us and get the price we wanted. the finance team was exceptional in making things simple. the service team honored the promised work on time and to our complete satisfaction.

I Purchased a used car from this dealer a couple months... - Dustin B

I Purchased a used car from this dealer a couple months ago. Had it shipped at my expense. It arrived with undisclosed cosmetic issues. I was also told it was being detailed and found french fries in the back seat along with general gunk in every space that would hold it. All of that is somewhat tollerable and not why I am writing this review. I typcally purchase used cars and rarely from my own state. I understand they will not be perfect when they show up. However, this car had frozen and pulsing rear breaks. I brought this up the second day of having the car and was told to get an estimate to repair. I did this at my cost and submitted. I was then told this would be taken care of mutiple times for almost two months now that a check was in the mail and tracking would be supplied. Needless to say this has not been taken care of and I as a customer should not have to chase a dealership to ensure a car they sold is safe and functioning in a normal way. I have bought many cars in the past and never lied to, certainly not outright and multiple times. I have never written a bad review before but I think if you have no recourse then this is what you have to do. Buyer beware with this dealer.

Don’t trust this dealership, Jason in the finance - Jim baker

Don’t trust this dealership, Jason in the finance department when it comes to Don a refund of your money. He wants to play around and take his sweet time doing it and then they want to get kicked off when you ask him where the refund money is a tell you not to call .Don’t trust this dealership Jason in the finance department when it comes to Don a refund of your money he wants to play around and take his sweet time doing it and then they want to get kicked off when you ask them where your refund money is and tell you not to call him no more I canceled the extended warranty on December 21 of 2023. He gust set on the paperwork. Until January 10 of 2024 then he sent it to the warranty company. The warranty company issued them a check for my refund on January 16. I called him today about it. He made a sarcastic comment. Don’t call me no more and hasn’t refunded my money yet of an a little over 2400 and 1 I still haven’t received it yet. Has it been sent to me or the bank and they were supposed to send it directly to my bank account like I said do not trust these people they like you left and right

Originally had a terrible experience there because of bad - J.Adams

Originally had a terrible experience there because of bad communication between the employees at the dealership when I went to look at a vehicle. Taylor made it all right though. Thanks.

A nice friendly place to get an oil change have a cup of... - billyd_1000

A nice friendly place to get an oil change have a cup of coffee and see what's new.

The service department is, by far, the best I've ever - TReid

The service department is, by far, the best I've ever dealt with! I actually live closer to multiple other Ford dealerships, but I chose this one because of the service. The closest Ford dealer to me tried to rip me off on warranty work. My husband called Fuller and they not only handled it correctly and quickly, but they were super professional about the other dealership. They also saved me money on the deductible due to the hassle I'd already dealt with, even though they didn't cause the issue. It's rare to find a mechanic or body shop you can trust. I will always bring my vehicle to them for oil changes, tune ups, and anything else my vehicles need! Last week, I had body work done, and Fuller did an amazing job. My Explorer has not looked better as long as I've owned it, and the service was excellent. They stuck to their time estimate even though I added some extra touch ups, and the cost estimate didn't budge either. The shop manager came out to the garage to confirm I was happy with the work. Also the wonderful gal who checked me out was such a sweetheart. 5 stars!! I'm super picky about customer service and ensuring I get what I pay for, and it's rare that I give such good reviews. But Fuller deserves these praises, and more. I'll always look to them first any time I need my car serviced or to shop for a Ford.

They were professional, straight forward, and honest. - scottherbert70

They were professional, straight forward, and honest. They represented the vehicle I bought very accurately! They gave me a projected dollar value for my trade-in and lived up to their projected value! I spent less than an hour completing everything for my purchase. I would absolutely, unequivocally recommend dealing with them.

Great experience. - makoflats

Great experience. No pressure, very helpful sales person. Quick too. One of my favorite experiences.