Excellent customer care - coryhudson
I recently purchased a new vehicle from Klaben and had the pleasure of working with Doug Carter. Doug mad the entire process smooth and worry free. His attention to deatail and thorough explanation of the biying process was much appreciated.
Quick and Easy - Jonathan Caliguri
Stopped in to look at a truck we found online, ended up purchasing another truck that Russell turned us onto that was a better deal all around for just a little more money. We're thrilled with our purchase, and surprised for what we were able to get for the money.
Great experience - karen.hillhammock
We had a great experience trading in our 2013 Escape for a 2017 Escape. Fred our salesman was very nice. We told him what we wanted and he made it happen. Love my Escape.
Went the extra mile - backtofords
I was looking for a specific interior and Klaben didn't have it in stock. They located it at a different dealer and got it delivered to them for my purchase.
Excellent detail center! - Sprinter guy
Once again Jeff & his team went over and above to make our cars look incredible! Thanks & can't wait to come back to have our cars done next year!
Good store, great 👍 people - Judybgr8
A very pleasant experience, we stopped in just to see the Escape. We were three to six months from a new car 🚗 but Ben and Nikki worked their magic and we drove out with a new Escape. No pressure . Thank you all 👍
Friendly and accommodating - Nopassword
I needed New tires and appreciate Mike's suggestions.
The new tires performed fine on my drive home.
Mike is always friendly and very pleasant to deal with.
Great Experience!!!! - allsmiles
Recently purchased a truck as a surprise for my husband at Northgate Ford. It was the best experience! Jason Robb made me feel comfortable and confident that I was getting the right truck for my husband from the time I walked through. He was very friendly and answered any and all questions I had about the different models/features, as well provided his insights and recommendations based upon things we discussed. My husband was over the moon and I can't thank him enough for sharing his experience and knowledge throughout, making it an overall great experience! Very impressed and we will be back to Northgate Ford! Thanks, Jason!
Excellent Prices, service was pu and down - fiction
I was in the market for a used truck. Ricart, through their Motor Trend warranty and exchange policy, had me feeling comfortable buying without test driving first. I contacted them about a specific vehicle listed online. The first sales associate I dealt with seemed a little too old school, and continually tried to talk me into just coming and taking a look around the lot, even though I made it clear I was ready to buy. I wanted to get as much out of the way remotely so I could waste as little time as possible at the dealer. I called back and was able to work with Andrew (Drew) Harrison. Being younger, he got what I was all about. We got a purchase order together quickly, I got my own financing, and scheduled a time to come pick up the truck. There were a few headaches, as I was purchasing through a Power of Attorney, which is not common, apparently. Regardless, while there was a little hair pulling, and I was still at the dealer longer than I wished, it was relatively painless. I appreciated that when I went back to "Finance" to finish the paperwork, Jeff made one soft sell of extended warranty, which I promptly declined, and he let it go. Other dealers I have bought from in the past were not this easy to get through.
My one biggest complaint is they will not acccept a deposit on a vehicle to hold it for you. The first person to bring them money or a security agreement gets the car. This really bothered me, as in theory you could be applying for financing and have someone come in and buy the car before your paperwork is finished.
Overall, I would say, if you in the market for a nice truck, at an exceptional price, check them out. If you plan on being the one buying, and titling, and do a little work up front, it will be pretty painless.
Top Reviewed Specialists At This Dealership
Couldn't be happier - cody65
Joe helped me every step of the way during the process and helped me with the purchase of my first brand new car. I'm extremely pleased with the care he took in helping me with my purchase and I'm loving the car. Thanks again, Joe
Hassle free purchase and out the door quickly. Thanks John - Impulsive
This is the second vehicle purchased through John Sweeney. He listens and helps you find the car that you want, not what he thinks you need. Everyone needs a friend at the dealership, not a car salesman.
Fine and fast. The work. Was fine but this survey is a... - Lizreed1
Fine and fast. The work. Was fine but this survey is a real pain to fill out. Has to be at least 25 words? Don't understand .
Love shopping at Kistler - Michelle48
Love the no hassle environment. We are returning customers and each time we have had an excellent experience. Jeff was awesome as usual and highly recommend him.
Milford Ford - Chris
Great dealership and outstanding sales personnel. Just leased my second F-150 through them and I'll be back again. They have a large selection of vehicles to choose from. Wouldn't buy a Ford from no other dealership In greater Cincinnati go check them out.
Prompt Quality Work - Chuck
Mr Mosier greeted me as I entered the service area write up center. I had an appointment for an air bag recall and a needed oil change. Both were done in an efficient manner while I waited. The tech,I didn't catch his name, found bail in the side wall of one tire. Deemed unrepairable, I bought 2 new tires An unexpected expense but I can't imagine a better place to find a nail in a tire than in the dealership. They had new matching tires in stock.
Even with this extra job to do I was driving my clean car out in about 2 hours.
So much better experience here than at other dealerships where I've either waited all day or been told to bring it back another day.
New F150 - Rbruss
Shopped many other dealerships. Came back to Troy Ford because they were the most willing to help us. Sales man (Devron Aviall) did everything possible to help us feel comfortable and never any pressure. We were able to fully compare the differences in new vs pre owned. The sale went very smooth and they did everything possible to get us the best deal and everything we wanted in the truck and were willing to work with our schedule to make it smooth. We will definitely be back to Troy Ford for our next purchase. Thanks !!!
Excellent Sales Experience - Completely Satisfied
We have bought several Ford trucks and SUVs over the years but this by far the best experience we have had. Thanks for working with us and providing such a pleasant buying experience. Kirk was awesome and patient.
Great experience - Ryanbur86
Hands down the best and easiest car buying experience I've had! Matt did an amazing job and answered all of my questions Quickly! I highly recommend taking your business to Coughlin Ford you won't regret it!!!
Amazing Experience - Susan B
I recently purchased a 2016 Ford Flex and couldn't have been happier with my experience at Ganley Ford West. My salesman John Minniti was welcoming and willing to work with me and my expectations. He wasn't your stereotypical relentless salesman. The entire team was great from John to Mike Hamilton to Scott Engle. I would highly recommend Ganley Ford West to anyone that's shopping for a great experience and reliable car!
First rate service from Carl Easley - Jennifer Russell
I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be extremely professional and efficient. He is able to assess what you need from a car and work with you to get exactly what you need. I find him to be honest and efficient which I really appreciate. Once my new car arrived he took all the time I needed to help me get the technology set up, saving me the time of figuring it out on my own when I got home. I drove off the lot with all of my settings in place and love my new Escape. Carl is so easy to work with and he is the reason that I returned to Krieger when I was ready for a new car!
Excellent and friendly service! - Lisa73
We drove a little over 20 miles to have an issue taken care of, on one of our vehicles. We bought our new car there, in June,2015 and they took care of the recall, in this past week. We have a ford dealer, less than two miles from us, but didn't get the best service there. Columbiana Ford treated us great. We felt like they really care about their customers. They even took my car in, three hours before my given appointment, and had it done quickly! I will go back there, if I need a new car or certain issues taken care of! Awesome staff!
Hassle Free Car Shopping - Sam84
My experience with Advantage Ford was stress free and positive. I knew what model and options I wanted and they helped me find the car that matched my needs. I appreciate their no pressure relaxed atmosphere. They didn't aggressively push all the "extras" , but let me know what was available if I wanted it (warranties, insurance, etc...). I would recommend Advantage Ford to family and friends looking for a new vehicle.
Good People To Buy From - Anthony
Tim Dauterman is my salesman have bought a few cars from him and he has always been very helpful. Also everyone else in the dealership has also been very helpful. So if your looking for a good place to buy a car the Al Spitzer Ford is the place. And be sure to see Tim when you go there. It's the only dealership that I do business with.
Mark is the man. - electricspice
I dearly love my ford escape, I have a unique color I wanted and the price was unbeatable!!!! Very friendly atmosphere and stayed open so I could run to the bank and straighten out a booboo I made on my check. Id send everyone tbere. I get alot of compliments on my new ride...
Positive Experience on Used Accord - gravelyman
Found the exact high-mileage, stick-shift Accord that I had been looking for on an internet ad. Went to Classic (50-mile drive) just to appraise the car. I wanted to go home and discuss with my wife but they pushed me to "take it home today". They asked me to just make any ridiculous offer I could live with. They accepted my low-ball offer that I expected to be refused. I wrote a check and drove the car home. Absolutely no regrets. Good folks to deal with. Going back with friend tomorrow to look at a car for him.
AMAZING Customer Service ☆☆☆☆☆☆☆☆☆☆ - Kimberly Potter
Carroll Halliday Service Dept ALWAYS goes above and beyond what is expected EVERY time I've taken my Lincoln in for anything! They are friendly, courteous, honest and timely. Diane is amazing to work with and has a "whatever it takes" attitude.
2017 Escape. Donna Cavell - Donna
Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented the product with real professionalism. Jim Brown should be proud of Matt and his approach to customer service and salesmanship.
Excellent customer service - racuna
Friendly people and nice customer service they helped me out to find the right car for me and my family considering a good price beating differents dealers
Quick,easy and pleasant. - richpinky
This is the eighth time we have purchased a new vehicle at different dealerships. Donnell Ford of Boardman is the best. Joe was helpful and knowledgeable, and always looking for ways to make our experience better. Brittany was very helpful in explaining the controls of our new truck. Julie had all the paperwork ready to go in a very short time and her explanations were easy and clear .
I bought my car last Thursday from the used car lot and... - star5340
I bought my car last Thursday from the used car lot and Tod was very helpful with helping me find a car that fit my budget and got me into a great car for me and my family..The brakes needed serviced so before I left Thursday they made me a appointment for Today Monday Feb 17,2014..They fixed the brakes at no charge,was very friendly and shuttled me and my kids to the mall and came back to pick us up..This was a great customer service and I thought it was a great bonus since they washed my car when they were done..It needed it..lol.. Thanks for everything one pleased customer.
Financial Services Manager
Klaben Ford Lincoln
Klaben Ford Lincoln of Warren
Sales & Leasing Consultant