Oklahoma Nissan Dealers

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Bob Howard Nissan - Oklahoma City, OK

On 10/29/2009 12:32:00 AM chewiesdad wrote:
After having had many bad experiences with car dealers in the OKC metro area I've become more than a little jaded, but I have to say Jack and the staff at Bob Howard Nissan are awesome! Jack gave us the room to look at every car we wanted and make an informed decision, never once pressured us to buy, was very knowledgeable, and above all was someone I felt I could actually trust to sell me a quality vehicle (we opted for a used Toyota Rav4 and got a great deal!). I've been elsewhere in this area, mainly in Norman where we live, and almost walked out of several dealerships in the middle of a deal from being screwed around with shady salesmen playing numbers games. Not once did I feel like Jack was trying to take advantage of us or trying to benefit his own bottom line. The man is truly a credit to the auto-sales industry and I strongly recommend paying him a visit when you're shopping for your next car. To put this in perspective - while we were waiting in the showroom to meet with the finance people I actually texted a friend to let him know how great the experience had been - how many of you can say that?

Fenton Nissan East - DEL CITY, OK

On 9/3/2009 12:18:35 AM Bob 370 wrote:
After agreeing to a purchase price and delivery date that was eight days later I traveled hundreds of miles to close the deal and take delivery of my vehicle. The salesperson had failed to have some optional equipment installed prior to my arrival and did not have the courtesy to tell me when we talked two days before I traveled to the dealership, but didn't call me the morning of to save me a trip; then had the audacity to say they just learned that morning that the equipment hadn't been installed. When I arrived at the dealership the car was still sitting on the lot, dirty and with writing on the windshield. All of this necessitated a second 600-mile roundtrip to have the additional equipment installed and the car properly detailed. The sales manager refused to take any responsibility for the fiasco and would not provide any reimbursement for the time, travel and inconvenience created by his salesperson's incompetence. Attempts to reach the general manager have been ignored, as have correspondence to the principle owner. Their attitude is that they have my money and they couldn't care less whether I am a satisfied customer. I have since learned that this company has lost their accreditation with the local better business bureau due to unresolved customer complaints, so apparently was not an isolated incident. If you are seriously considering a Nissan, look elsewhere. There has to be a Nissan dealer that will provide better service than Fenton Nissan in the Oklahoma City area.