I would avoid this dealership at all costs. - roper795
I would avoid this dealership at all costs. On 9/9/2025, my employer and I purchased two new vehicles. He bought a 2025 Diesel 3500 at the tune of $80k, and I bought a 2025 1500 for $44k. Everything was great until the next day 9/10/25, I noticed a dent and paint blemish on the hood (see photos). The photo with my hand in it is the next day. Naturally, I was bummed out as this is a brand new truck with 70 miles on it. However, the picture with the whole truck in it was taken before I bought the pickup. If you zoom in, you can clearly see the dent. I contacted Brian my salesperson, and I brought the truck into the dealership. At that, they performed a subpar painless dent removal. It removed some of the dent, but in the process, it spider cracked the clear coat, which will cause the clear coat to fail prematurely. I reached back out to Brain multiple times because he kept blowing me off. He finally followed up yesterday 9/24/25 after talking to his boss, and they have taken the stance that they won't do anything else to fix the pre-dented new vehicle they sold. I called the dealership twice yesterday, asking to speak to the sales manager, and I was supposed to receive a call yesterday, but again, I was blown off. I'm shocked by this decision. They had a chance to be heroes and they are choosing to be zeros. I reminded Brain that on 9/9/25 my employer and I spent $124k on vehicles that day, and my employer had previously spent $109k on a Denali Ultimate there in 2019 for a total of $233k in sales between the two of us, and they still won't own it and fix the dent. This has also cost them another sale on a 2026 Denali Ultimate that my employer was going to purchase to replace his 2019. The logic behind this decision makes no sense. They have turned this $1000 repair into a $100k loss in sales. I will be contacting GMC corporate, and I will be filing a case with Arbitration of Portland.
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