We were in Portland on Monday, June 9, 2025, for - shawnda_hall
We were in Portland on Monday, June 9, 2025, for something totally unrelated when we realized our Genesis was overdue for service. We're from Albany, and Portland is the closest Genesis service center, so we gave them a call to see if there was any chance we could be squeezed in.
Stephen in the service department immediately made us feel like a priority. He’s helped us before and always goes the extra mile when he sees it’s us—and knows we’ve made the trip from out of town. Not only did he get us in for the oil change and tire rotation, but he also took care of a couple of other things we’d been noticing. He made sure everything was addressed and covered under warranty, which was such a relief.
He was super patient when I stopped by the desk a few times to check on the car, and he walked us through everything once the service was finished. The cherry on top? He had the car vacuumed—front and back seats! That little detail meant a lot, especially since I hadn’t had time to clean it in forever.
Stephen is hands-down the best person to work with in the service department. Friendly, thorough, and genuinely cares about making sure you’re taken care of. Highly recommend asking for him if you're getting your car serviced at Genesis of Portland!
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