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Toyota of the Black Hills - Rapid City, SD

On 11/3/2008 5:32:50 PM newswimswim wrote:
Buyer Beware!!! The worst retail experience I have ever had!! Was treated like second hand citizen by the service department. Salesman did not stand up for us or try to help us. Basically I am not sure what he did to get his commission. He had to ask others for everything we wanted to know about the car. Very terrible experience next time I will drive to Denver if necessary to get real service.
I just read the review above of this dealership and am completely shocked. My experience was significantly different. When I approached the dealership looking for a new van no one approached us right away as a matter of fact we had to go ask someone to help us which was very non-pressuring. When we were ready to buy the car I searched for what a good price would be and found edmunds.com which gave me the fair market value on the car I came in to negotiate and asked a little less than that. The dealer came back with a number that was $2000 over that so we left. The car was still there 2 weeks later so we came back and asked if they would give us the car for our price now. Nate went and talked to the sales manager and they decided they would give us the car with the Toyota certified used vehicle package for the Edmunds TMV. So we started going through the process of getting financing and everything. We finished up everything except we didn't have our checkbook to make the down payment so we told the financing guy that we would do it the next when we picked up the car. The car did have some minor things like dirt on the seats and stains as well as a missing cover for one of the cigarette lighters we wanted fixed before we picked up the car. We discussed these things with Nate the night before and he said he would get it taken care of. Another problem was the car only had 1/8th a tank of gas left. I told the finance guy about this he said they would not give us gas but to ask our salesman so I told Nate that we would like to not have to fill the car up before we got home and that I thought it would be poor form to give us a car without even filling up the tank. He said he would look into it.
The next day we get there the car has been detailed the stain is still there and Nate tells us it is a defect in the fabric and can't be gotten out (I guess we will have to deal with it.) He did put a cigarette lighter into the hole. Now he shows us that there is only one keyless entry fob for the car. Last but not least of course there is no more than 1/8th a tank of gas. When Nate is confronted with this he shrugs and walks off leaving us with the keys. I (more correctly my wife) felt bad driving off without giving them the down payment so I go inside and ask Nate if he would like our down payment he says I thought you guys made it last night. Then He shrugs and takes our check to the cashier and comes back. I say can I please have a receipt (as they are apparently very disorganized and I don't want to get billed twice).
So we leave with a bad taste in our mouths but fill comforted that we got a good car for a fair price. That night as we are trying to connect our GPS we notice that the cigarette lighter in front doesn't work we check everything, turn on and off the car, and check the cord in the other car; sure enough the problem is in the cigarette lighter. I look up what is covered in the 160 point inspection to make this a certified used vehicle. It lists the cigarette lighter functioning as one of the checks now I am concerned what other things they didn't check. I call the dealership the next morning and they have us bring in the car the service department treats us like second class citizens but does fix the problem.
Another problem occurs after about 1 month of owning the car the temp tags are about to expire so I call the dealership to see where the paperwork is for us to get our tags, which I think is ridiculous that we have to go and do all the legwork for that ourselves I thought that was a perk of buying from the dealership. It happens to be Saturday when I call and am told that the business office staff is not in on Saturday's I will have to call back on Monday, When I ask to have her call me I am told to just call back on Monday. I forget to call back until Wednesday at night after work apparently the only person who can do this title work in the whole dealership works banker hours and is not there again. At this point I started to get upset because the temp tags expire the next day and we don't have a license yet. Finally they get us a loaner vehicle and someone tells the secretary that she had better do something about this so we get our title the next day.

Toyota of the Black Hills - Rapid City, SD

On 4/29/2005 9:29:08 AM azbluefire wrote:
Before going to this dealer, I was apprehensive and annoyed about having to enter a facility where the salesmen circled and attacked like vultures. Where they knew nothing about the car and more about spewing out lies in a rapid manner.

As I approached this facility though, I wasn't immediatly hounded. Instead, I was allowed to look and approach a salesperson in my own time. Dari met me with a huge smile and welcome. She answered every question I had and mentioned everything the dealer does for its customers before and after a sale. She didn't pressure me, treat me like a child, or fast talk me into complete confusion. Her personnality was so beyond excellent, I nearly forgot I was in a dealership. Not a sales tactic by the way, she cared more about my concerns then a sale. When a sale was made, Dari took care of everything for me - paperwork, registration, plates, insurance... EVERYTHING! What other place does that and then keeps in touch with you after the sale to check on you, your car, and answer any questions? None! But this one does and Dari goes way out of her way making this 5 STAR dealerhip the best in the tri-state area.

If you go, ask for Dari Guttman, deal with her as a salesperson if you want someone with a wonderful personality, who can make you feel at ease and whom you can trust. Tell her Kirstin L sent you. A+++