Top Notch all around! - Carol H.
I rarely post reviews but feel compelled to do so regarding Volunteer Chevrolet’s service department. The reason I’m posting this review at this time is that I heard some folks were complaining about the length of time Volunteer was taking to repair their vehicles. In truth, it took over a month for Volunteer to start working on my truck but, as opposed to getting angry, I became curious as to why.
I started paying attention to the news and learned 50,000 Chevrolet auto union workers went on strike 9-16-19 so were unable to supply their dealerships with parts because they were busy picketing, as opposed to working. Consequently, it should be a no-brainer that no one can repair a vehicle without parts. I suspect Chevy mechanics and staff everywhere across the Nation were more than frustrated during this troublesome time.
Back in 2000 I bought a brand-new Chevy S-10 4x4 ZR-2 pickup truck right off the showroom floor. I love it now as much as I did then. For 20 years only ‘Volunteer’ mechanics have worked on my truck and, no matter what the problem was, they never failed to fix it.
The service manager, Paul, is a tremendous asset to this company. His coordination efforts are top-notch, as are his ‘people’ skills. Both of Paul’s qualities serve Chevy well. Under normal circumstances Paul has always scheduled my vehicle for repairs in a very efficient and timely manner. During the ‘strike’ he did his best to keep me hopeful that it would end soon.
The parts department has consistently gone above and beyond to find obscure parts for my now vintage truck. I understand Steve in the parts department is relatively new on the job but has already provided me with exceptional service. He seems to be very organized and has extensive knowledge as to parts for even older models and, to me, this is everything when it comes to the needs of my old truck.
Fortunately, some of Volunteer’s mechanics have the knack and know-how to work on older vehicles. It seems Ricky is one of those specialists and I really appreciate his having the knowledge and skill required to do the job. His skills are becoming rarer and rarer to find in this technological day and age and Chevy is lucky to have snagged him.
The strike was officially over 10-25-19 so Chevy is back to repairing vehicles. Volunteer Chevrolet has always done right by me and my truck and I’m certain there are a lot of other satisfied customers out there who feel the same. I give Volunteer the highest ‘star’ rating possible. 5+
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