1,039 Tennessee SRT Service Centers

Purchased my car there in 2014. - dritc23042

Purchased my car there in 2014. Was very satisfied with that experience. Have used their service department twice. I'm not very impressed. The last visit was to comply with several recalls. In total there were about 10 book hours of work. Meaning a bit over a days work. It took them 5 and that was after I pushed. The service rep then tried to tell me how I was getting several thousands of dollars of work performed at Ford's expense! Come on dude, it's recall work because Ford screwed up. For a base line, I started my mechanics career out as a Ford dealership mechanic! I moved into aviation maintenance many years ago but I have a pretty good understanding of how thing work.i also visited their parts department a couple of weeks ago to see about a replacement part. The quoted price was ridiculous! I purchased it from another dealer for half the price. If you're looking for service or parts, I'd recommend going elsewhere.

From sales to Service MC is the best by far. - scottyk1225

From sales to Service MC is the best by far. Two thumbs up from me.

Amanda was absolutely stellar in providing excellent - idahohicks

Amanda was absolutely stellar in providing excellent customer service to me today in the service department. She explained everything thoroughly and when it turned out that my issue was something that I needed to do by renewing a subscription and was not a mechanical problem, she put me at ease when I was embarrassed by my lack of knowledge. I was certainly blessed by having Amanda wait on me. I have nothing but high praise for her and will continue to take my car to Wyatt Johnson Toyota.

Always very pleased with the service I receive at - HERRONBJ

Always very pleased with the service I receive at Morristown Ford always very courteous and very understanding to listen to any problems or questions I may have

I brought my 2023 Jeep Grand Cherokee in on July 17th for - Shelby Adams

I brought my 2023 Jeep Grand Cherokee in on July 17th for an alignment and several warranty issues, including a faulty passenger seat massager, lumbar/bolster support, a malfunctioning driver assist feature, and a front bumper that kept popping out. The car wasn’t assigned to a technician until July 21st, and I didn’t receive a loaner until July 22nd — after being told it was ready, only to find out it had a dead battery and needed to be replaced. After nearly two weeks in the shop, I picked up the car on August 1st. Before leaving, I noticed the seat massager still didn’t work. A tech cleared a code, and that resolved the issue. However, on the way home, the driver assist system still showed “service required,” and the bumper popped out again — meaning two of the key issues were not fixed. Although staff were courteous, the delays, miscommunication, and unresolved repairs made for a frustrating experience.

I stopped by the dealer to see if they had time to flash - CALVIN.POOLE13

I stopped by the dealer to see if they had time to flash my new Bronco Badlands with the OEM Tow Package. My maintenance adviser worked me in and the tech finished within a hour.

I am updating my 1-star review that I posted earlier. - dwightpeppers

I am updating my 1-star review that I posted earlier. Because after the post I immediately received a phone call from GM Bubba. He asked me to explain my unhappiness with Chevrolet Buick GMC of Murfreesboro. Afterwards, he explained the situation and then asked what he could do to resolve the issue. We then came to a positive resolution. Now my review has changed to 5 stars. In conclusion I will be using Chevrolet Buick GMC of Murfreesboro for my vehicle maintenance. Thank you, GM Bubba.

The service department take really good care of us - racingdragons42

The service department take really good care of us especially this time. Thanks to you

Always treated with honesty. - Dkozik57

Always treated with honesty. Quick repairs with no issues. Great people and technicians. Garage manager always involved.

I recently purchased a truck from Jones in 3 way. - tj

I recently purchased a truck from Jones in 3 way. Haven't had it long enough for the 1st oil change and the a/c quits. I call being nice and professional cause I too am a mechanic by trade. Anyway they tell me their system is not working will call as soon as it comes up. Week later I have to show up to get helped. Then they tell me 3 hrs to do the job. OK. 5 hrs later I'm still waiting managers are rude and aren't helpful. They claim they will take u back to work or provide transportation it's a lie. I will never buy anything else from here. Probably going to golden circle to trade truck off as soon as I get out of here. Smh

The sales person and service person were amazing. - BABYCLEM03

The sales person and service person were amazing. They weren't pushy. They did not rush us on yo anything. They allowed us to think at a time when we were most vulnerable. I appreciate that the lot was open to tow our car.

Great experience at this location Great customer care - Gina

Great experience at this location Great customer care loved everything about my day there thanks

Great customer service very nice staff quick service - maryivie65

Great customer service very nice staff quick service quality service would recommend to family friends

Had brakes front and rear 116000 miles. - J D young

Had brakes front and rear 116000 miles. Got scheduled oil and filter with tire rotation at 138,000 miles brakes were checked in green box went back at 143,000 oil change and nothing said about brakes. At 144,000 plus herd front pad noise made appointment service writer called me said I needed front brake job with new rotors cost $1244.52 and needed new oil cooling hose that was leaking $600.00 both prices outrageous. I ask what if I came and picked it up I was told cost me $200 I told him go ahead and declined the oil cooling line. I called another shop I used years ago they said $500 with new rotors called sunrise back to pick up Tahoe he said I couldn’t they had started on repair. I grew up drag racing and had always done all my mechanic work and haven’t found the leak in cooling hose. The brake job at 116,000 lasted 28,000 miles. You can get me once but not twice

Service was good on my oil change but I had to tell them - Jesus Girl

Service was good on my oil change but I had to tell them again to wash my car. The issue I have is they were supposed to give me a quote on struts for my Tahoe they DID NOT give me a quote or follow up with me about my concerns with this issue. I am disappointed no one has contacted me about this issue.

Up sale service that isnt needed. - stevenc.murf

Up sale service that isnt needed. Do crappy repair work. Wont make right. Go to another dealer. Bunch crooks here

Great service. - Ttroost2

Great service. Comfortable wait area. Great attention to detail on what my car needs. Definitely recommend. Everyone is always nice and courteous.

There seems to be a higher standard among Bates Ford as - Sandra

There seems to be a higher standard among Bates Ford as compared to Two Rivers in Mt Juliet which is a closer location to us but the service we got there was very negative compared to Bates. Bates is courteous, and don't mind helping and concerned about the customers happiness. Thank you so much Bates!! I just wish we were on the mileage range for pick up and delivery as we are elderly and sometimes don't feel like or unable to get the Edge in to the shop.

Stopped by with a simple issue (at least it was for - atomikcomiks

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

I was worried about my vehicle after a recent oil change. - Skitzophrak

I was worried about my vehicle after a recent oil change. The technicians were fast and knowledage as well as their whole customer service was top notch. I have never felt more welcome at a dealership. I will be going back for all service(s) and repairs. Thank you Reeder Chevrolet!

I brought my truck in for an oil change & tire rotation. - Mkkc114

I brought my truck in for an oil change & tire rotation. Also a safety check as I was leaving on a trip. My service advisor I’d Dana. She has taken excellent care of my vehicles over the years. I trust her advice on all things related to the maintenance of my truck.

If I could give negative 5 stars, I would. - RahG

If I could give negative 5 stars, I would. If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRUST ME. My engine died unexpectedly, and the manufacturer recommended this dealership based on proximity. Unfortunately, I didn’t know any better — and that mistake cost me weeks of stress and frustration. It took two weeks just to get an appointment, with no mention of delays or staffing issues. When my car was finally towed in, the service advisor told me they’d diagnose it and submit a claim to the manufacturer within a day or two. I was even given a number to call or text directly. But then… nothing. Two days passed. Then four. I texted on a Friday — no reply. Called and left a message Saturday — no reply. Sent another message Monday — still no response. Even the manufacturer rep could not reach them after trying for two days. When I showed up in person the following Saturday — a full week after my car arrived — I found out that NOTHING had been done. The service manager gave me excuses about how it’s a “four-hour job to diagnose,” yet my car had been there two weeks. No apology, no urgency, no effort to help — not even offering a courtesy or rental car. The lack of professionalism was unreal. Trying to transfer my car to another shop was a nightmare too. I tried on three separate occasions to arrange a transfer, leaving message after message. Again — no call back. Eventually, I had to call the sales department, and thankfully, someone there had the decency to help get me connected. Bottom line: This dealership offers the worst customer service I’ve ever experienced. You’ll waste your time, your energy, and potentially your money — and get nothing in return but mental exhaustion. I wouldn’t wish this kind of treatment on anyone.

Dakota the Service Advisor was personable when I brought - cfchannahon

Dakota the Service Advisor was personable when I brought my vehicle in for a routine oil change. Thank you!

Service ws great. - featherfoot

I had a good experience with my recent service visit. I called to make an appointment an they were able to work me in quickly. The service was done quickly and correctly.

Great service. - fmxfam

Great service. Organized and would highly recommend, Made an appointment and I was there for one hour.

Ive been having a recall on my airbags for some time now. - Chantil.bowers

Ive been having a recall on my airbags for some time now. I scheduled an appointment on april 15, where my car was picked up set at the dealership all day and nothing was done to it. It was brought back to me the same way that it left. I wrote a review and the district manager at the time Mike reached out to me to make things better so that my experience could be much better. I was offered several things on the event of picking my car up to fix the recall so that i could have a more pleasant-able experience. Unfortunately he was let go a couple days later. I have been calling and reaching out to Wyatt Johnson Ford, to get my car back to them because i was told it needed to be fixed ASAP because of the airbags. But trying to get someone to give me a call back to accommodate these promises, no one will call me back. I have called SEVERAL times to where the representative have sent SEVERAL messages to management and no one will call me back. Who do i reach out to in HIGHER MANAGEMENT. Because I’m tired of calling only for no one to call me back or anything. But long as I’m spending cash i have no issues with a call back. But due to it being a RECALL this is the WORST EXPERIENCE I’ve ever had.