72 Texas Hyundai Dealers

** You may think this review is just me being upset or - evjc21

** You may think this review is just me being upset or angry for not getting things my way but its not. If i can warn even just one person from making the mistake of dealing with this dealership the way i have the review has done its purpose. I looked at the reviews before doing business like one usually does but thought the same thing as you probably will. “They have far more good reviews than bad, must mean something right? Well it doesn’t unfortunately. Honestly the worst dealership ive had to deal with. I was not going to post a review but i was coming towards the end of my lease with them and another issue happened which was the last straw. I felt the need to warn other buyers to stay away unless you want to deal with headaches for every issue you have with your vehicle. Don’t fall for the copy and paste replies the dealership makes to upset customers saying they will resolve the issue if we reach out or that they will fix the things they do wrong. There is a reason I am upset and a reason other people with low reviews are upset. It’s not an over exaggeration. As soon as you sign the documents, the great customer service they show upon arrival disappears. I have never done a google review. But the last 3 years of my lease was just one thing after another and just felt the need to warn others to stay away and do business elsewhere. I am just glad it was a lease and not a finance deal so i never have to deal with them ever again.

The salesman and sales manager tried to pull the usual - Ja9

The salesman and sales manager tried to pull the usual scams (nitrogen in the tires, GPS tracker, etc.) that we've all come to expect. But when they couldn't get a hold of me after getting a car that matched what I was looking for, they sent two people to my house, 75 miles away. The second person, who happened to be the dealership's finance manager, went to my house and into my carport in the backyard to leave a note on one of our vehicles... I've never seen such desperate and insane behavior from a dealership before.

Justin Poirie'r sold us our Tucson last week and he's a - s_elsesser

Justin Poirie'r sold us our Tucson last week and he's a #10 for us. Thanks for care, service, patience, help. We're an older couple and were "blown away" by his knowledge and professionalism. We will surely recommend him and this dealership. Justin was very patient and didn't pressure us. We needed to wait to settle an issue before we could buy and Justin patiently waited for us to "come thru".......remembering that with God, waiting is not wasting. Well done, Justin Stephen and Linda Elsesser

We worked closely with Kori through the process of - jessicaward48

We worked closely with Kori through the process of reserving a new 2023 Palisade. The entire process was effortless on our part. She told us exactly what we needed to do and and when to do it up through the day it arrived and we got to take it home. She was an absolute joy to work with. Very personable and kind. She also went through all the bells and whistles to ensure I understood everything before leaving the dealership. I 10/10 recommend Kori and Star Hyundai! I will also add we worked with Jeremy in the finance department and he was also extremely down to earth and personable while still being professional. He went through every detail with us and ensured we understood all of the add on coverage packages but then didn’t push us into anything we didn’t feel was a good fit for us. We REALLY appreciate that!!!!

Friendly and outstanding service. - knightblk007

Friendly and outstanding service. Service staff is knowledgeable and friendly. Answered all of my questions

Ins Claim Repair: 0 Stars for taking 32 days to repair (? - eugenia.mixon45

Ins Claim Repair: 0 Stars for taking 32 days to repair (?)my rear window breakage from thieves trying to steal my car, twice in as many months! It was like adding insult to injury! Especially due to the glass repair people damaged the paint on roof above window & around it due to just ripping it off without any attempt to mitigate the damage! They did an ok job on steering wheel column but could have repaired 16 in the time they kept it! I called leaving word for David Gates, Svc Mgr twice, when I knew he was there, knowing it was I was calling,as the person who answered phone asked "is this Ms Mixon?" I answered "YES" & he was gone from the phone just long enough to tell svc Mgr that I was holding for him! I asked to leave a msg on his voice mail, telling him about my paint being damaged & needed someone to help with the $1000 Cost of re/painting it! 0 - Svc Mgr is a coward! Will not speak to me abt damage to my paint on my car, also dirty hands messed up headliner with grease & back seat upholstery, in addition to the door handle so dirty with grease & grime I could not wash it off, kept it for 32 days, which should have only taken 2 days at most This is the 2nd time this has happened as it was abt 28 days the 1st time-At least other dealerships were honest, telling me the date they could get to it-FOOL ME ONCE-SHAME ON YOU; FOOL ME TWICE-SHAME OM ME! NEVER AGAIN!!!!!

It didn't start out as a non-problematic experience but - laruso.b60

It didn't start out as a non-problematic experience but what happened during the process proved to be the best car buying experience I have ever had. From the sales department and Andy So who's attention to detail in product description and ensuring my beyond satisfactory customer service to Chrisite in finance that went above and beyond in ensuring I received everything I needed was unmatched. The dedication, professionalism, and customer service of these people prompted me to express my sincere gratitude here. Job very well done.

Go to Chris S. - GLB

Go to Chris S. the sales manager. Honest and straight forward from the start. Facility is clean and everyone was friendly.