397 Texas Chevrolet Service Centers

I was thrilled with my Booking experience for service at - Beth8694

I was thrilled with my Booking experience for service at this location. I was able to book online Sunday for service as soon as Monday morning. The service rep communicated well and the online approval system made it easy to review the services I wanted and approved.

They did a great job on the servicing of my chevrolet - Rolando Davila

They did a great job on the servicing of my chevrolet Silverado. They keep you informed about what they are doing and to what they have done.

I made an appointment with the service department to look - Jay.gartman

I made an appointment with the service department to look at my wife’s convertible Camaro because the top would not complete the cycle and latch. I had found a service bulletin on the exact issue. I dropped the car off on Tuesday at1 pm and they proceeded to park it and not even look at it until Friday morning..the service advisor called me Friday morning to say they were looking at it. And she told she should know something by that afternoon. So I called about 4 pm and all she could tell me was they’re working on it. They are open on Saturday till 2 pm. So I called at 1145 and left messages,with no response. So I called the main number and the young lady looked to see who was working and transferred me to his extension so I left him a message,still no response. So at 145 pm I called the main number and she sent me to the manager and I left him a message. So Monday morning I called at 9am left messages for 2 different advisors with no response. So I left the manager another message with still no response. I finally got ahold of an advisor by calling back not because they retuned a call. Again all she could tell me was they’re working on it. I have used Jerry’s service for 10 years or longer and have never had an issue until now. They have lost my entire family’s business including all my kids and even the in laws. They will never touch another vehicle of mine.

Excellent service, very knowledgeable. Would highly... - Pamgriffis66

Excellent service, very knowledgeable. Would highly recommend. Will definitely be back for the best service.

Had 1 bad visit. - minytie

Had 1 bad visit. But, they have went above and beyond to make things right. I am very pleased with the end results and will definitely use them in the future, if need be. Thank you!

Jupiter Chevrolet changed my oil last week and, as - CKII

Jupiter Chevrolet changed my oil last week and, as always, provided excellent service. The staff is kind, courteous, and ensures I’m comfortable while waiting. Mr. Ashcroft even offers complimentary drinks from the vending machine. I won’t trust my car with anyone else!

Had to send my newly bought vehicle back to their service - Laura

Had to send my newly bought vehicle back to their service department three separate times because they could not do the small job correct the first two times. The service department is garbage. Not my words, those words came directly from their own people. However, I do agree with that statement. I spoke with several people to fix the issue and their way of solving it was for me to just keep bringing it back. They could never guarantee it would be corrected and certainly did not check the service department's work or verify they completed all issues before calling us to say vehicle was ready. Save yourself the headache and buy from somewhere else.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

Beyond Poor Customer Service - nathanrossw

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!

Total Disatisfaction GM and dealer - edannhaus

Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue. Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement. No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)