3,957 Texas Maserati/1000 Service Centers

This is an amendment to a negative review I gave for poor - aggravated F-250 owner

This is an amendment to a negative review I gave for poor service response I received from this dealership. I was going to change dealerships (which is what I thought the service advisor wanted) but decided to write a review here just to vent. After the review the general manager of the dealership (Brian Weiss) and I talked and he has totally improved my situation and attitude. They are taking care of my service needs while picking up and returning my F-250 to me.

Parts department was absolutely amazing! - ettezilg1

Parts department was absolutely amazing!! Jose Garcia is an asset to not only the Parts department but to the entire PCCDJRF Dealership! He was professional and extremely helpful. He went out of his way to get me a part for my Fiat that I could not get in Arizona. Wish more employees could be like him! He is a total leader of customer service! Thanks again Jose!!

Great service and friendly staff. - Line judge

Great service and friendly staff. Lonnie is great to work with on service issues. Have purchased multiple trucks and cars from them and they are always great to deal with on new purchase.

Chip and Stacey are the best the are very knowledgeable... - Stevem92957

Chip and Stacey are the best the are very knowledgeable on service and order the part I needed and had it here within a few days !!! Spot on dealerships !!!

Service techs are Unfriendly! - heavyd145

Service techs are Unfriendly! Don't speak all when you speak to them! The Desk Clerks on the other hand.....are very friendly!

I recently bought a new Lincoln,and took delivery that - Philip Cadwallader

I recently bought a new Lincoln,and took delivery that day (Nov). I brought it back (FEB)to have it detailed and talked to my salesman Don Morgan. He helped me immediately and wrote up a no charge order. The service dept jumped right on it and did an excellent job. I really appreciate great service after the sale and that’s precisely what I received. Thanks guys

Charles in Service Rocks ! - beemer56tr

Charles in Service Rocks !! He helped us with my wife's car and got us up and going in a timely manner. He was kind, caring and very helpful. Thanks Charles

Absolutely amazing customer service! I brought my 992... - Jess Johnson

Absolutely amazing customer service! I brought my 992 Turbo S here for a broken driver's side window glass. Adam Elwood was my service writer and he was above and beyond helpful. Where Porsche of San Antonio couldn't help me till 4 months from now, he understood and worked me in immediately. James Purpura the Service Manager was equally outstanding in helping me on this warranty claim. Top notch people! I live in New Braunfels, 80 miles from this dealership, but they are now my go-to dealer. It's people like Adam and James that make this a fantastic dealership, and I will be back for service, and when the time comes, for another Porsche. Thank You so very much! Jess Johnson

Zach Flusche is ASM at Porsche Grapevine. - Dan H

Zach Flusche is ASM at Porsche Grapevine. He always gets my 911 in and out as promised. If you are looking for Porsche service you can do no better than Zach at Porsche Grapevine.

First oil service for my GT2RS with Shawn Sharp! - Pttran22

First oil service for my GT2RS with Shawn Sharp! Service area was clean and quick! Shawn Sharp kept me informed and updated with my service for the GT2RS. He also had a lift shuttle to transport me back to the hospital for work while they worked on my car. Will definitely come back for any future services!

I came in because my oil light came on. - Michael McD

I came in because my oil light came on. Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite and professional that I really appreciated him helping me with my issue. Thanks Josh and thanks Principle for a job well done!!

Needed state inspection on my vehicle they got me in and - Jay Miller

Needed state inspection on my vehicle they got me in and out with quality customer service

I went to Pursch motors for a scheduled oil change and I - richardramon127

I went to Pursch motors for a scheduled oil change and I could not resist this 2024 GMC. Thank you, Rick, for a hassle free experience.