3,961 Texas SRT Service Centers

I've been bringing my vehicles here for 10+ Years! - Katie

I've been bringing my vehicles here for 10+ Years!! Always a great experience for Both Service and Sales..

Joey did a great jobs helping me. - Mspencer

Joey did a great jobs helping me. It did take longer then normal but she was very proactive with the updates

PEOPLE ARE GREAT TO DEAL WITH,VERY PROFESSIONAL. - Russell.Ayers

PEOPLE ARE GREAT TO DEAL WITH,VERY PROFESSIONAL.SERVICE WRITER JD WAS THE BEST,WILL ASK FOR HIM NEXT TIME. THANKS

Clutch was out in my Mustang and they fixed it. - JSVMD

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time.

Ashley is the best service writer in the World, she takes - GNLRanchNFarm

Ashley is the best service writer in the World, she takes very good care of me and my Jeep.

The service department is terrible. - bb

The service department is terrible. I have bought three new GMC vehicles in the last few months. I will not buy another vehicle from this dealership. I tried to book an appoint and was told they were booked up for a week. I respect that and appreciate that they did over book. I then booked a appointment a week in advanced. My mother-in-law had fallen and broken her hip and was in ICU so I took my wife's vehicle for her 1st oil change. I arrived on the service drive and sat there a few minutes, and no one came out. I walked in to find a lobby full of service advisors with only one Customer in lobby. I stood there listing to one of the service advisors on the phone talking to someone about what they were going to eat that night. Finally, the lead guy at the desk in the corner walked in and I asked what does it take to get waited on? The service advisor in front of me said are you here for an oil change? change I replied yes He said Full disclosure 5 to 6 hours I said Full disclosure I have an appointment he replied doesn't matter five to six hours and handed me my keys back I handed him my keys back to him and said unacceptable I had an appointment I need my oil changed I walked around the corner To see the service director Lazaro and his office was locked up so I come back and they said he's on vacation I said man every time I come in here the guy's on vacation so I walked up front to see the new sales director clay who is great clay went back and had a conversation with him and got my oil changed in a timely manner I asked to speak to the general manager whose name was Greg and I was told Greg was busy but he would call me soon here we are week Later and no phone call from Greg. I called clay on his cell phone today and he told me he was out of the office but would call Greg right now and tell him again I have documentation from every time I've called clay and Greg said he would call me but he did not call me back. Instead of Greg calling me he had the service director call me I spoke with the service director got off the phone called clay back again and told him I was contacting General Motors and I also was calling their corporate office Ken Graff. Mysteriously after I called Ken Graff Greg decides to call me I told Greg I've been trying to reach him for a week and had tried to reach him before and he's never available while I was there I had a conversation with six salesman and the sales director on the floor and the salesman told me that that's their problem they sell a car and then they can't sell a second car to the people because the service department there is terrible I said have discussed this with your general manager they said yes our general manager Greg Wilkins does not listen to us. At this time I'm waiting to speak to Alan Paul who is the vice president of Texas Oklahoma for Ken Graff. Don't waste your money buying a vehicle here because you will not get good service until they make some major changes which is probably changing the general manager and the service director this dealership will continue to go downhill.

Service department guy was friendly and very helpful. - Anonymous

Service department guy was friendly and very helpful. He explained what my car needed in detail and didn't feel pressured. He would let me know the progress of car and when it would be ready.

I had the BEST experience at Audi South Austin today! - Maggie

I had the BEST experience at Audi South Austin today! Definitely my best experience in a car dealership ever! Daniel was the guy who helped me set my car up for my service and he was very kind and super helpful! Then whoever helped me get my loaner car was great (didn’t get his name) and then they sent me to Tajim to help me figure out my Audi app and he was unbelievable! It felt like he REALLY wanted to HELP me… not just do his job. And Meer who just started was also amazing. The two of them helped me for well over 30 min figure out how to connect my phone to my loaner and how to use the Audi app. Usually in these situations I feel bad that I don’t understand technology but these guys were so patient and kind and really helped me figure everything out and answered all my (some were kinda stupid) questions without making me feel dumb! Thank you so much!!

great service dept, had my oil changed and recalls done, - REEDVYROSTEK

great service dept, had my oil changed and recalls done, they even detailed my truck as a courtesy service .

Went to get oil change for my Tahoe. - mid2

Went to get oil change for my Tahoe. Out of there within 2.5 hours. Also had a courtesy car wash.

Great customer service my service advisor did an - blanca882

Great customer service my service advisor did an excellent job from time I got there to the time I left.

Had a great experience and will be going back. - Whitney

Had a great experience and will be going back.. It was very quick and easy.

Took vehicle for no start. - Randy

Took vehicle for no start. Upon looking at receipt, they first changed out a $55 fuse which remedied the no start but still changed out a perfectly good starter. I did not receive a call for approval. The service department is so busy it's hard to contact rep, even after leaving messages. $1000 later they offer a oil change to appease frustration, which as a veteran I get discounted elsewhere. Considering getting rid of 2 Mazdas just to avoid this service department.

Nice people clean waiting area got the job done what else - Laurelrockwell

Nice people clean waiting area got the job done what else to say to make 15 words.

Everything about my repair experience was excellent. - carltx

Everything about my repair experience was excellent. Easy to make an appointment. Easy to check in. Mike went over all the items with me clearly before any work was started. The waiting room is comfortable, with snacks and a pretty cool coffee maker. The team keeps you well informed of what's going on. I can't think of an improvement.

Had an oil change on June 4, 2024. - Very disappointed customer

Had an oil change on June 4, 2024. Started seeing fluid on the ground whenever I parked the vehicle. Had my husband look at it and discovered oil was leaking on the ground. Tried to get service appt this past Fri and Sat but the message stated the service dept was closed. Needless to say I had to get the vehicle checked out and found out the the gasket was not tightened after the last oil change. Had to get a new oil change and thank goodness for that dealership’s expertise in analyzing and fixing the careless error of Tejas service department. Will never go back to Tejas now renamed Space City! Very costly error

Great service service advisor for ford was excellent. - fern

Great service service advisor for ford was excellent. Kept me informed about my car and how long it was going to take

We are very pleased with both the service and sales - Shaunna

We are very pleased with both the service and sales departments at Family Toyota of Arlington. After a frustrating experience at another Toyota dealership—where they passed blame to Arlington over a snapped wheel stud—Arlington’s service manager Chris stepped up without hesitation and resolved the issue. While we waited, we ended up upgrading my husband’s car to a truck with the help of Patrick in sales. He made the process smooth and stress-free. The experience reminded us how far basic customer service can go. Not all dealerships are the same, and even though Arlington is a long drive for us, we truly trust that we’ll receive honest and reliable service every time we visit.

Never had problems with this dealership. - maxma.jr

Never had problems with this dealership. Altogether, they did a great job. Employed quick lane or quick indeed and courteous

The customer service is always exceptional when we come - LBARAJAS0325

The customer service is always exceptional when we come here! Fast, courteous, and efficient always!

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

I have had several disappointing experiences with the - Abosedeaadeniyi

I have had several disappointing experiences with the service department at this dealership. Appointments often result in long wait times, and there’s a recurring issue with parts not being available, even after prior scheduling. Pricing is another concern both parts and labor are consistently overpriced compared to market standards, and the quality of the work rarely justifies the cost. Repairs often feel rushed or incomplete, and I have even seen recent replacements being flagged again unnecessarily on follow-up visits. Customer service also leaves much to be desired. Interactions with staff are frequently frustrating rather than feeling heard or supported, I have encountered dismissive attitudes. One representative, Eliseo, has come across as condescending and sarcastic, which adds to the overall poor service experience. The only mildly redeeming aspect is the availability of Uber rides, which is a helpful courtesy though unfortunately not enough to outweigh the systemic issues within the department. Rosemary is also bad fruit. You need to get rid of her ASAP. I hope management takes these concerns seriously and begins prioritizing both professionalism and customer satisfaction.

My experience with this specific dealer is phenomenal! - vanessaorta1123

My experience with this specific dealer is phenomenal! Amazing! Especially Chris Ryland, such a hardworking Collision Consultant! If you have him to assist for your repair, you've gotten the best one there!

Great I love bringing my car , I will buy my next car - scott.edward

Great I love bringing my car , I will buy my next car from Big Star

Service department is not to good, service advisor Alex - jamesewell2013

Service department is not to good, service advisor Alex she is doing a great job, but the rest of the dealership,I will not be coming back for anything ever again, there are better dealerships and I will be letting those I know to go somewhere else also. Thank you! Mr.Ewell

Service was awesome had oil &filter changed in a timely - Blanchard

Service was awesome had oil &filter changed in a timely manner . Service personnel treated me with professional manner .

It was a very good experience with the help and - Martin Ortiz

It was a very good experience with the help and information that they gave me to get the right fix on my truck

We just had both vehicles down for a service, on our 2021 - jalexander

We just had both vehicles down for a service, on our 2021 Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his customer service. John and his Team are very friendly and helpful. They always go above and beyond to make sure we were satisfied and taken case of. I highly recommend Jaguar/ Land Rover of Austin to anyone looking for a Great buying or vehicle service experience. First Class from the time you walk through the doors until you leave. We will continue to be past and present clients for John Sarantides and Joe Serio. Thank Y'all for being Awesome. J and D from Belton, TX.

Peltier Chevrolet is always helpful, available, - amcgale

Peltier Chevrolet is always helpful, available, communicates all that’s going on or needed. Their staff is friendly and professional.

I wanted to take the time to do a review for Valerie - Andy

I wanted to take the time to do a review for Valerie Salinas. This young lady always welcomes me with a smile when I pulled up in service department, always takes the time to make sure that I understand the services that are being rendered and their new facility is so beautiful, I followed Valerie from new Braunfels, her service is amazing I could not get the same at the other store. Keep doing a great job they are lucky to have you.