500 Utah CODA Service Centers

The service department looks foe ways to force upsales on - P4presher

The service department looks foe ways to force upsales on customers. I watched them ask manager as to what to do about a customers k&n filter, to clean it. Manager said no, I was shocked! Then said just replace it. That's stealing from the customers car. Those are not cheap, now he will have to purchase again, and pay for a new FORD filter. That's the way to steal from their customers.

Bought a used vehicle. - cowsrus

Bought a used vehicle. Thought they offered to little for trade, but felt the price of the vehicle was fair. The main reason for only 2 stars is the service center. They put a significant scratch in vehicle when putting on coating. Not fixed yet. The worst part of the service center is that the vehicle’s cruise control has not been working right. It quits while driving, and twice it has accelerated the vehicle up to 85 mph before being noticed. Twice I’ve had it there and their only fix was to charge me nearly $300 for a new battery which did not help. On the last visit the individual in the service center told me they didn’t have time to diagnose the problem. Still under warranty thankfully so I can go to a reputable service center that will take time to back their product. Because of the service or lack of service center, I would advise a different dealership.

Failed me as a customer - cjnewt

My 2014 Chevy Cruze had check engine light go on at 53,000 miles. Code was P0299, which is Turbocharger Underboost. The turbo needed replacement. They told me to bring it in the next day, but ONLY IF the check engine light was still on. Next morning it was off so I called and they said they couldn't diagnose it so don't bring it in. It came on again last week, at 89,000 miles, with the same code. They told me to bring it in the next day, but ONLY IF the check engine light was still on. Next morning it was off BUT I TOOK IT IN ANYWAY. Somehow, who knows how, they were able to pull the code and tell me it was P0299. If they had done that at 53,000 miles I would not be paying for a new turbocharger, which is 1500 bucks. Now, they refuse to do anything about it. The warranty on the turbocharger is 80,000 miles. Seems reasonable to me that Young and/or Chevrolet cover it considering what happened at 53,000 miles. I see this as dishonest service, and what did they have to lose? Chevrolet would have covered the warranty claim!

The worst service ever experienced. - chrisaffleck

The worst service ever experienced. These guys are crooks. They charged me $188 to tell me what I went in and told them. The def sensor is bad what's the price to replace. Called to tell me it's almost $1000 for the part. I said no thanks and they charged me 188 for hooking up to their scanner!! I already knew what was wrong, these crooks charged me $188 or can't pickup vehicle. I will never stop telling people what a crappy place this is!!

The best! - Penny

The best! Great people and great service both in the sales department and service department.

Unfortunately had a terrible experience. Service... - wpytlik

Unfortunately had a terrible experience. Service department tried charging me for work covered under my warranty. Was forced to contact Ford Warranty department directly to resolve the issue. Young Ford, Brigham City, then charged me $189.95 for the diagnosis in addition to my warranty deductible. To make matters worse, I had a scheduled appointment and they didn't start diagnosing my vehicle for 4 days. Absolutely ZERO communication. I was forced to personally go into the dealership for updates. Will never use an Young dealerships or service departments again. They absolutely do not care about their customers.

In my eyes customer service is everything. - Abbie Huntington

In my eyes customer service is everything. A company is only as good as its customer service. My husband and I were traveling late at night when our 2023 Kia Sorento malfunctioned in the middle of an intersection. We took it to the nearest Auto Zone since we were out of town and it was late. We got the codes printed out and cleared. We scheduled an appointment with Young Kia and took it in to get looked it. I was extremely frustrated with Larry Nebeker & his unprofessional way he handled things. He wouldn't even look at the car. He was confrontational and it was handled very poorly.

I have a 2020 CX5. Went for oil change at dealer where I... - Finneylowell

I have a 2020 CX5. Went for oil change at dealer where I purchased it. They wanted to change a ggfaasket on timing case. Drive home. Drove to work Monday and serpentine belt flew off. Left me stranded. Poor service.

SHAME ON YOUNG SUBARU! - NatalieKay286

SHAME ON YOUNG SUBARU!! I am devistated at how i have been treated. In 2020, I purchased a 2018 Subaru Outback. I was in a near fatal car accident in 2017, and used the majority of the SSDI I received, to purchase it. I had always wanted a Subaru, and after a near fatal accident in which I fractured my neck and spine, safety of a vehicle was very important to me. I literally cried when i bought it. Ive transported rescue animals in my car, and gone on some great adventures This would be the car I would drive forever, and the first car that I have actually followed all of the maintenance recommendations and requirements according to Subaru. I bought the vehicle with a 80k mile warranty, and in March 2023, with 6k miles left before my warranty expired, I brought my car to the Young Subaru dealership in Ogden, UT service department to have them check it over and make sure nothing needed to be fixed. They ended up telling me that my car needed a full replacement of the oil gasket system (which was a $3600 repair), that it would take several days to do the repairs, and that they did not have a loaner car. So I inconvenienced my parents by having to borrow thier vehicle until the dealership was done with the repairs. I'm a single mom with a 12yr old autistic son, who lives in a small town, about 35 minutes away from family. I have to have a vehicle to transport my son to behavior therapy 5 days week, as well as a vehicle to go to the grocery store, ect. I picked up my car about a week later, and assumed everything was fixed and I wouldn't have to worry about my car having any further repairs in the near future. Well...two months later, I start to smell oil burning, and notice my car is leaking alot of oil. So I bring it back to Young Subaru in Ogden UT. I'm told that "oopsies, I guess we didn't fix it right the first time, so we are actually going to have to replace the entire oil gasket system again." They gave me a loaner car, which I had to drive for 6 weeks until they were able to fix my car. Well...two months later, just last week, I start to smell oil burming again, and noticed my car is once again leaking oil in my driveway. So I bring it back to the Young Subaru service department in Ogden, Utah TO GET THE SAME EXACT THING REPAIRED FOR THE THIRD TIME IN 6 MONTHS. My warranty had expired, but I was told that these repairs were still covered under the original warranty, as well as the Young Subaru 1yr service warranty. So they give me a loaner car, a 2024 Outback wilderness edition. I received two calls from the service department, updating me on how the repairs were going, which I have saved on my voice-mai. Two days ago, a semi truck was in front of me, and it flicked a rock and made a small Crack in the windshield. I called the dealership, and this is what I was told: I was able to get the quote this morning for the loaner windshield. I have a break down for you as followed: Labor: $175.00 Eyesight: $200.00 Shop: $36.00 Part: $741.61 Total: $ 1,152.61 This total amount will be due upon drop off of the loaner vehicle. We do not bill insurances for any glass damage as stated when the loaner was picked up and the agreement open. You may seek reimbursement through your insurance company if you chose to do so. Thank you, Tailor Creel Young Subaru Rental Coordinator 801.732.5077 I received a voicemail yesterday from the service department, stating they were finishing up the repairs, and were going to test drive my vehicle to make sure nothing else was leaking. Then today I received this text: Hello Natalie, we've had some problems with having a tech available to work on your car. I do have a new technician assigned to your car and should start working on it again on Wednesday. I appreciate your patience. So I guess those updates on my vehicle were kinda xxxxxxxx. So what do I walk away with? A messed up car with $12,000 of repairs done in the last 6 months, a bill for 1100 bucks to fix a chip in the windshield.

I purchased my Toyota Highlander new from this dealership... - powettchie

I purchased my Toyota Highlander new from this dealership 2 years ago and really had problems with the service department fixing some warranty issues. For one warranty repair I had to take it back 3 times before they finally fixed the problem. I was very frustrated with the way I was treated and how I had to wait around for someone to help me and then they seemed to be put out by my being there. There was no shuttle service so I simply had to either wait or get my wife to come pick me up. After one warranty oil change I asked if they could run my car through the car wash and they said they could if I could give them another 20 to 30 minutes. So frustrating--and I bought the car from them! Well, my car had a recall issue a couple weeks back and I caught myself wishing I could take it someplace else to get the repair done but I called and made an appointment. To my surprise things had changed. No more scantily clad women there to snub me at check-in but rather I got friendly, efficient assistance. They offered me a shuttle to take me home since it would be a 4 hour repair. They also came and picked me up when my car was done and it was done ahead of schedule! There was a quick check-out and when I went to where my car was parked they had even washed it without my asking! So I would move this dealership up from one star to 4. I hope it continues.