I dropped my car off on Saturday 8/6 for inspection pick - mhurlburt1990
I dropped my car off on Saturday 8/6 for inspection pick up for my car was delayed three times. When I called to check the status on Monday it was a small issue of whether I wanted an aftermarket wheel bearing put in. Then later that day I was surprised to get a call saying the warranty on my car no longer covered anything due to mileage after being told it would cover everything but the brakes and oil change. Which I had to remind Clara about the oil change multiple times. Clara asked if I just wanted done what was needed for inspection. I asked what the total of fixing everything would be including the things that didn’t fail but were not in the best shape and she said 1200 roughly but that’s before taxes and I do have a coupon for the wheel bearing. I bit the bullet and said fix everything. When I called Tuesday morning to make sure there were no other issues Brenda answered the phone and she was a real delight. In fact, she just asked me to call back the next day because Clara wasn’t in. Which okay but I need to know about my car today because I am supposed to pick it up Wednesday morning. Which even after saying I work nights, they expected me to pick it up at 2pm. I called Wednesday morning spoke with Brenda again because Clara was still out. The car was on the lift and should be done by noon. I had a funeral to attend and work to get to that night noon was not a good time. I asked if I could just pick the car up Thursday morning. Brenda seemed to feel this was a personal but still got clearance from her supervisor. I got to Twin City Thursday morning to pick up the SUV. Clara was in and the lobby was full. Clara happened to be the one available to help me and upon seeing me goes “Oh, let me check and make sure your oil change is done” which translated into I never added it to the paperwork and now that I am seeing you I remember. According to Clara, “They’re waiting on a filter and it should be here around noon you can keep the loaner for the night and come back tomorrow or stop in later”. I am just annoyed and over everything I just want my car. She was going over the final cost of everything and it came in less than expected at 900ish. She showed me the discount on the wheel bearing and while it wasn’t a lot, I really appreciate any savings. Amongst all this she said, “I also added a quote for the other parts as well”. To which I was confused and said, “Wait did you only do the brakes?” she said, “No no we did more.” By more she meant they did the wheel bearing. They did not do the extras I requested get done, that THEY said were going bad. When I voiced this, she said, “Oh, I didn’t know when you said do everything you meant that too. If I had known I would have told you it’s a waste of your money and just comeback in 6 months to get them fixed, then”. I get things occur and part delivery isn’t with in their control. I get it that the mileage on my car is not in their control either. You know what is? Checking to make sure there’s a warranty still, adding the oil change to the paperwork, doing all the work that was asked, not just asking someone to call back the next day because you don’t want to deal with the situation, respecting my time as a person, especially after I made my difficult schedule clear. I did not go to the dealership on a Saturday because it’s fun I went because it’s my only time off. It is not your choice to make whether it is a waste of my money to have everything fixed on my car. I am allowed to have plans and Since Saturday 8/6 life has been on hold waiting to see when my car would be done so I could try and make time to pick it up. Done on Monday like originally stated? Nope. How about Tuesday like stated? Nope. Ready by Wednesday morning? Nope. How about I pick it up Thursday morning instead? Did you want all the work done to your car you asked for? Too bad. Then on the service paperwork that recaps everything done, in the note section it says, “Small oil leak right side of the motor have checked at next oil change”.
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