102 Virginia Chevrolet Service Centers

I want to Strongnider Chevrolet at 5200 Oaklawn Blvd - marcelle.johnson

I want to Strongnider Chevrolet at 5200 Oaklawn Blvd and I had the pleasure of meet one of their young outstanding car salesman name Johnny Jefferson who truly was a blessings & pleasure to work with from begain to end, Johnny Jefferson was so well mannered & very patient with me. I must say that I was very impressed with the level of respected he show & gave me as him being a young sales man. I was very satisfy & very please with my experience their so much so that I will be recommending Johnny Jefferson to other's, friends, family & associates I tell you the true their's nothing like a well dressed young man in today world that knows how to showing respect & being respectful especially when your dealing with the public in sales. Iam very big on customer service in fact this why iam writing this review on how great a job this young did with me today. To Mr. Johnny Jefferson much love blessings & continues success at Strongnider Chevrolet stay focus keep patience, keep a positive attitude and your future will be bright wherever you go life amen

Best Service Center! - Jmkeyser94

This is honestly the best service I’ve had of any dealership. I had an appointment for an oil change at 10 a.m. I showed up late and they still had me taken care of in less than 45 minutes. They are always very informative, they never try to pressure you on any services. All of the techs/mechanics are very friendly and clearly well trained. I drive an hour and a half from FarmVille to have my service done by them, if that tells you anything.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

My comments are about the service dept. On 7/14/20 we had... - danderson0909

My comments are about the service dept. On 7/14/20 we had our 2016 Jeep Grand Cherokee Summit Diesel towed to Valley Chrysler Dodge Jeep in Staunton Va on a Saturday. Service dept was closed.The coolant temp gauge had went near hot. Sunday, I drove back and check the coolant level, saw no leaks but was low on coolant. I added almost 1 gallon of water. Monday morning at 9am I explained exactly what had happened to the service advisor Roger Cook and mentioned that I had read online that the EGR cooler had been a problem on these diesels causing this very same symptom. Got a call from Roger 2 days later that we had a blown head gasket, they had test drove the jeep and white smoke from the exhaust. Repair estimate $5200.00. 1,647 miles out of warranty at 101,647 miles.I asked for a good will adjustment from the area rep through the service manager, Kevin Hanson. He said it was flat denied by the area Jeep rep. I also mentioned again about the EGR cooler. The service manager stood by his mechanic's decision and stated that they had already tested for that and that the EGR cooler was just fine. I mentioned to Roger again about the EGR cooler problem...he said no need to check that because exhaust was in the coolant system. We then decided to move our Jeep for a 2nd opinion and took it to a nearby trustworthy dealership that was 30 miles away. So when I had came to pick up the Jeep, there was no mention of anything they had done "test wise" to the Jeep. No antifreeze added, no mention of test drive, pressure test...nothing. Again, no info on the repair order. I asked for a description. The service writer just scribbled down with a pen on an estimate sheet these words....Test drove vehicle approx 10 miles, found smoking from tailpipe, block tested cooIant system and found combustion in cooling system. I refused the repair and asked to talk to the service manager. He was the least bit customer friendly and basically had the "take it or leave it attitude". We then had it loaded onto the flatbed wrecker...of which there was NO white smoke from the exhaust and only 4 miles on the speedometer...all when they said they test drove it for 10 miles! It was obvious they had done nothing to test it but just wanted to totally rip us off by charging us $5200 for a repair that was totally not needed at all! We had requested that the area Rep, Allison, call us to discuss her decision to decline us any help...but she never had the decency to ever call us back...which really makes "Jeep" itself look bad from employing someone like this. I then had the Jeep towed to Dick Meyers Chrysler Jeep in Harrisonburg Va. and talked to service writer Katie Lambert. She knew her stuff and said they had replaced several with the EGR cooler problems with the same symptoms. Had to wait a week to get it looked at BUT WHAT A DIFFERENCE! EGR cooler was bad...Surprise! And get this....it was totally covered under warranty at no charge. Great people with experience and they take notes. Over 1,000 miles since the repair. Runs great! Valley Jeep in Staunton either has a terrible diesel tech, a unwilling or uneducated service writer that doesn't take notes, a service manager (Keven Hanson) that knows little about cars and is easily fooled by his techs and service writer, OR they just like to charge folks for things that just don't need!!! Don't be fooled by the appearance of a new dealership. We will never go back to the crooks at Valley Jeep in Staunton, VA nor will we ever recommend it to anyone else! Dick Meyers in Harrisonburg, VA is extremely trustworthy and truly takes care of its customers. Bottom line....always get a 2nd opinion when presented with such a high cost estimate!

I have had several of my cars repaired at several other... - DavidBeach

I have had several of my cars repaired at several other places before but from now on Woodall will be my first to go. The customer service was great. Jim look after my car like was his , great body work from fender to fender. No problem in getting my free rent car for my wife. She was very impressed on the service that we recieved. David Beach