1,347 Virginia Rivian/1000 Service Centers

Always makes appointment fast,gets done what is promised - linda whitlock

Always makes appointment fast,gets done what is promised and explains the process.Makes your waiting time comfortable and comes to find you when your car is done .Always enjoy my Subaru visits.

Crown Acura has been nothing but exceptional as a - tinkm67

Crown Acura has been nothing but exceptional as a dealership in the Richmond area. I appreciate all they do in keeping me informed about my vehicle while being serviced. Highly experienced, knowledgeable and professional. Thanks to all!

Prompt courteous service. - Sullivac92

Prompt courteous service., I would crecommend this dealership to anyone with a mini., or looking to purchase cone.

Kudos to Mr. - rubygilmore60

Kudos to Mr. Charles Murrell for consistently demonstrating exceptional customer service standards, with humility, when I bring my car in for service or maintenance. He always engages in communication regarding the findings and goes above and beyond by sending pictures of the problem with explanation and provides sound advice in terms of what needs to be done. Mr. Murrell is truly invested in his profession. Thank you for having him at Karen Radley.

Koons Buick GMC Dealership is the best. - Linda.vanlanduyt

Koons Buick GMC Dealership is the best. We brought our Enclave for an inspection. I haven’t driven since December 24 when I broke my arm. It has sat in the garage since then. The battery died. We bought a charger and finally got it started and drove it to the dealership. We asked what they would charge to restore it fully. Matt said he wouldn’t charge due to our long term business. They were unable to charge it. We requested a replacement. He called to say it was done in two hours. We went to pick it up the next day. We were very happy with our service.

A Thank You to Mr. - jose

A Thank You to Mr. David "Ski" Fajerski who serviced my Lexus vehicle with professionalism.

Attentive, knowledgeable technicians. - Sofi Starnes

Attentive, knowledgeable technicians. I was especially pleased with the service provided by Nikki Harmon. She was, as always, pleasant and considerate. The service (purchase of four new tires, etc.) wasprovided promptly and efficiently.

I had a great and excellent service from Mr. - Jez

I had a great and excellent service from Mr. Roger Hodges in my first visit. I have little knowledge about cars and so he made sure i understood well on what he needs to do in my car by explaining it thoroughly. I probably go back in there.

Keyone Louis was my service provider and he was very - sandramasonjones

Keyone Louis was my service provider and he was very attentive, listened to my concerns and he immediately started to address the issue . He kept me informed about what he was doing and he advised me about what needed to be done

Fast, efficient service - Warranty repairs were done - pac

Fast, efficient service - Warranty repairs were done superbly. A Courtesy vehicle while my vehicle was being repaired was great

Super accommodating and efficient. - mr.bernard2910

Super accommodating and efficient. Thanks for the great service! They finished everything earlier than expected.

Took Passat in for needed repair. - molsy1

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work.

Great service and fast. - jessicaakers15

Great service and fast. Was kept informed as to what was going on with my car

The service is real good and they take it to the car lot - imgo49

The service is real good and they take it to the car lot to get a repair. They know exactly what to do and always nice and kind of courteous to others.

Tom Gallimore serviced my vehicle yesterday. - Daisybd2008

Tom Gallimore serviced my vehicle yesterday. He was so courteous, helpful and very knowledgeable. He was great. Thank you, Tom.

We broke down on I-95 about 2 miles from the dealership - Mengle2016

We broke down on I-95 about 2 miles from the dealership on a Sunday afternoon. We got permission to boondock camp in our fifth wheel trailer from the gas station next door. When service opened in the morning I went over, explained the upper turbo intake had exploded and they said they had the part and would get it taken care of. 10 minutes later I received a call with an estimate which I agreed to and in about 45 minutes it was done and we were back on the road. I can’t say enough how wonderful the employees I dealt with were. Definitely a great service department.

Mr. Clifton Singleton is very respectful and has a wealth - Reesie

Mr. Clifton Singleton is very respectful and has a wealth a knowledge. EXCEPTIONAL customer service!

Enjoy my service team. - JMAN

Enjoy my service team. They always let me know what my vehicle needs to keep it in top condition. I value my safety and they seem to care about me.

Great customer service Chai P. - steven ngo

Great customer service Chai P. and Rico Salguero are great. Would recommend service to anyone.

This was my 1st experience with Sheehy Honda & I was very - hbowdrings

This was my 1st experience with Sheehy Honda & I was very happy with it. I was given a tour of the facility and my vehicle's service was completed even before promised. I'm happy to be part of the Honda family!

Great place to purchase a vehicle new or used and to get - kathy pelusio

Great place to purchase a vehicle new or used and to get great service anytime

Great advisor, Waylon always takes care of us. - Chris.cauthorne

Great advisor, Waylon always takes care of us. Would not go to any other place.

The staff were friendly and helpful. - Bryon1187

The staff were friendly and helpful. Rhea was very detailed; anticipated my needs and provided solutions that were perfect.

Never take my Jeep to another service department. - micalemik

Never take my Jeep to another service department. The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Ashley was accommodating, knowledgeable and friendly. - hilisaal

Ashley was accommodating, knowledgeable and friendly. Service was thorough and quick. I highly recommend this service department.

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

Sorry for the delayed reply. - rcarroll7703

Sorry for the delayed reply. My experience was great. Andrew has always delivered good service.

always professional. - pete

always professional. always timely. great waiting area with coffee and munchies. and never any high pressure sales tactics

Took new Corolla in for 5K maintenance, fantastic - Jhoughton

Took new Corolla in for 5K maintenance, fantastic reception, knowledgeable techs and friendly staff. They were also very accommodating and worked with my schedule, making things as painless as I could’ve imagined. Shout out to Brian. Thanks y’all.