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Motor Mile Ford - Service Center

Christiansburg, VA

4.6
332 Reviews
Call Service Center (540) 381-8417

332 Reviews of Motor Mile Ford - Service Center

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May 03, 2024

Service was not performed as it should have been. Went in for a service oil change and tire rotation and all of my fluids were not topped off properly. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names mentioned
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May 03, 2024 -

Motor Mile Ford responded

We're sorry to read about your recent service experience. We aim for excellence in all we do and we would appreciate the opportunity to discuss this further with you to see how we can make things right. Please reach out at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

Helpful
April 30, 2024

Great always! !! Special Thank You to service advisor Tiffany for doing outstanding job!!! Would definitely recommend!!!! More

by vitali.sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Apr 30, 2024 -

Motor Mile Ford responded

Vitali, we're so glad to know that Tiffany provided outstanding service at Motor Mile Ford! Thanks for the recommendation and your kind words!

Helpful
April 23, 2024

Timely service and extremely responsive staff. We have been happy with Shelor’s service for over two years now. More

by ddhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 23, 2024 -

Motor Mile Ford responded

We're so glad to know that you've been happy with our service at Motor Mile Ford for over two years now. Your satisfaction is important to us, and we appreciate your kind words about our timely service and responsive staff!

Helpful
April 09, 2024

Took my Ford for inspection and they did my Crv. Love the pickup and delivery option. More

by sparkysue01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
austin
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Apr 09, 2024 -

Motor Mile Ford responded

Thank you for this 5-star review of Motor Mile Ford! Have a lovely day!

Helpful
March 30, 2024

Tony was a breath of fresh air. I e had trouble out of shelor recently but Tony was great. Great attitude and good communication skills. They need more people like him. They need to More

by kaylor_alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 01, 2024 -

Motor Mile Ford responded

Kaylor, we're delighted to know Tony provided you with a great experience at Motor Mile Ford. We appreciate your feedback and will definitely pass along your kind words!

Helpful
March 25, 2024

Everyone was very friendly and seemed eager to help. Service was completed in a timely manner. Very satisfied. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
Report | Print
Mar 26, 2024 -

Motor Mile Ford responded

Ken, we're glad to know you had a satisfying experience at Motor Mile Ford! Our team is always eager to provide timely and friendly service. Thanks for your review!

Helpful
March 21, 2024

Service dept. was great.The edge was doing what it was designed to do. My mistake. Did not understand sensor system. More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did no get techs name.
Report | Print
Mar 22, 2024 -

Motor Mile Ford responded

We're glad to know our service department at Motor Mile Ford was able to assist you with your Edge's sensor system. It's always a pleasure helping our customers understand their vehicles better!

Helpful
March 20, 2024

Always friendly and helpful. Answers all my questions and give a free car wash after services More

by Joycewynn66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Mar 21, 2024 -

Motor Mile Ford responded

Joyce, we're thrilled our team has consistently provided courteous, accommodating, and thorough service! Thanks for being a Motor Mile Ford customer!

Helpful
March 19, 2024

Tiffany, Chris and Cody were very helpful I was there to have my motorhome inspected More

by mikewitt180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany, Chris and Cody
Report | Print
Mar 19, 2024 -

Motor Mile Ford responded

We're glad to hear Tiffany, Chris, and Cody ensured your inspection went smoothly. Thanks for choosing Motor Mile Ford, Mike!

Helpful
March 06, 2024

I was very impressed with Christopher today he had us in and out faster than he said he would. He was very knowledgeable of helping us with tire quotes. He was very friendly and easy to talk to. We would as More

by angelahollandsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Mar 07, 2024 -

Motor Mile Ford responded

Angela, it's great to know that Christopher provided you with such a positive experience at Motor Mile Ford. We're glad he was able to assist efficiently and knowledgeably! We are looking forward to seeing you again in the future.

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