1,345 Virginia Tesla/1000 Service Centers

I’ve always had a good experience with this dealership. - Bigdaddy

I’ve always had a good experience with this dealership. If there was ever a problem, it was always resolved to my satisfaction.

It all started with a call to my sales client advisor, - spyderman4500

It all started with a call to my sales client advisor, Jerry Schuler. He provided a warm handoff to the Finance Manager, Tim Stapler. From Tim to Jeff Yurcaba, Service Advisor, assisted me for support on some BMW X7 warranty claims. The communication was outstanding along with the loaner vehicle provided to minimize my impact while the car was properly serviced. Thank you Richmond BMW Midlothian for once again providing excellent customer service!!

Took new Corolla in for 5K maintenance, fantastic - Jhoughton

Took new Corolla in for 5K maintenance, fantastic reception, knowledgeable techs and friendly staff. They were also very accommodating and worked with my schedule, making things as painless as I could’ve imagined. Shout out to Brian. Thanks y’all.

Professional yet friendly and personable. - MW

Professional yet friendly and personable. Always efficient and communicate updates of your vehicle to you personally. They talk through any paperwork they have for you and ensure you understand everything before having you pay. They also provide updates of price changes regarding service Brittany was absolutely fabulous, I really enjoyed chatting with her and appreciated her understanding and positive personality throughout my experience.

Love Banister’s service team with Brian at the front! - V.atangan

Love Banister’s service team with Brian at the front! Always great to work with.

They set up and handled the recall on my truck promptly - jseate2000

They set up and handled the recall on my truck promptly and courteously. Very nice service dept staff.

The work was done good and they was very professional - Thomas Peterson

The work was done good and they was very professional when they done the work

I had a great dealership experience yesterday. - kay.floyd51

I had a great dealership experience yesterday. Kelly is very knowledgeable and professional. Although she was very busy when I dropped off my car, she gave me her undivided attention to make sure I was taken care of. My car looked beautiful when I picked it up and we look forward to seeing Kelly in August for our next service! Thank you Kelly!

My 2024 Corvette Eray is regularly maintained by Koons. - Satisfied

My 2024 Corvette Eray is regularly maintained by Koons. The service department is exceptional especially my service advisor, Carlos. He contacts me on a regular basis to inform me the status on my car which is most appreciated. Overall the service department is excellent and efficient. My car is never there anymore than it needs to be. Koons is my Chevy dealership of choice in the NOVA area.

Great service was serviced on good time. - Yflicker

Great service was serviced on good time. Car was clean and called me right on tomr

Friendly and helpful, got the parts on order to repair - Keith D

Friendly and helpful, got the parts on order to repair the truck. They said parts be in a couple days

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

Mr. Drew was very attentive and thoughtful during my wait - Jarvisburg

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

Very happy to have Mike Stevens as a service rep at - mjbatta

Very happy to have Mike Stevens as a service rep at Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issues. This is critical. Knowing that the service rep has their customer’s interests in mind makes the whole process more comfortable. Mike also has excellent mechanical/technical knowledge and that is a big plus. I feel comfortable that I am being treated fairly and he makes everything transparent.

Sara was GREAT! - JennieMae

Sara was GREAT! I understood all she said! AWESOME! She did a great great job!!

Muy buen servicio y comodidad para optener el carro que - Dennichel

Muy buen servicio y comodidad para optener el carro que desea. Estoy complacido con mi carro

Very professional, great service and excellent staff. - Raufi.services.com

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems

Perfect in every aspect, from the moment I walked in - Eve.grimaldi

Perfect in every aspect, from the moment I walked in until the valet brought my car to depart.

The quality of service/labor/parts at Pohanka Chevrolet - Becky G.

The quality of service/labor/parts at Pohanka Chevrolet is very high and I rely on it. Adam is always a huge help and he explains everything very well. He works with me to find the right coupons which is very nice. It's one thing to buy the car there, it's another to keep coming back for service! I plan to keep coming back! Thank you!

Professional and friendly staff. - sedudack

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10!

It was a good experience going for the first time. - tamikabell02

It was a good experience going for the first time. I will be back again.

I have been happy with Ken Orr in service he's very - Judyjen59

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

Top Notch Service! - rcatm

Top Notch Service! Outstanding Dealership experience. Roberto Carlos Sanchez, Service Advisor, was very professional and provided all information I needed in servicing our Q70. He made sure I was notified of any and all items that may need servicing, and kept me informed on the status of my vehicle. Roberto deserves to be recognized for his professionalism and dedication to customers. Highly recommend Sheehy Infiniti of Chantilly and Service Advisor, Roberto Carlos Sanchez!

Truly amazing service, from check in to picking up my - jrtrauernicht

Truly amazing service, from check in to picking up my vehicle! Top notch operation, outstanding IT support, and exceptional staff. We needed to leave our car for a couple days and the loaner vehicle set up was seamless. Perhaps the best dealer service experience I have had in over 30 years. Khizer Ali was our customer service representative and kept us informed every step of the way. The service tech provided us with a video of our vehicle service that explained everything that was accomplished. We could not have been more pleased with the overall experience and actually look forward to our next maintenance interval!!

I have had excellence evererery step of the way, for the - ewg509

I have had excellence evererery step of the way, for the 5 years of my relationship with this dealership. Highly recommend.

Well pleased with service on my Subaru outback , and the - melvinbwxt

Well pleased with service on my Subaru outback , and the service department . People that I talked to were very friendly while waiting to complete service , noticed show room and service area were very clean .

Very easy to work with. - Jhchesser

Very easy to work with. Convenient access to make appointment. Maintenance day reception is friendly and helpful. Wait time is reasonable and price are like wise. No issues. Just good service.

Theresa has always treated me good & took great care of - stefmjensen83

Theresa has always treated me good & took great care of me while my vehicle was in service ..

Friendly and courteous check in, efficient and through - J&J

Friendly and courteous check in, efficient and through with appropriate questions regarding reason for visit, even though may be known by computer info. Always clean drive in area, out of the weather, usually. Complementary 27 multi point vehicle health inspection and car wash are also offered. Waiting area is comfortable and has coffee and additional snacks with some reading materials for those like myself who generally wait for my vehicle to be serviced.