1,348 Virginia Tesla/1000 Service Centers

Great customer service Chai P. - steven ngo

Great customer service Chai P. and Rico Salguero are great. Would recommend service to anyone.

We have used this dealership for many years now and they - Camp

We have used this dealership for many years now and they have taken care of our Hondas. We learned to trust their mechanics and staff and we have never regretted it.

Great place to purchase a vehicle new or used and to get - kathy pelusio

Great place to purchase a vehicle new or used and to get great service anytime

Went it for a recall, was much faster than I expected and - AS

Went it for a recall, was much faster than I expected and Waylon explained everything very well.

The staff were friendly and helpful. - Bryon1187

The staff were friendly and helpful. Rhea was very detailed; anticipated my needs and provided solutions that were perfect.

Ashley was accommodating, knowledgeable and friendly. - hilisaal

Ashley was accommodating, knowledgeable and friendly. Service was thorough and quick. I highly recommend this service department.

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

Serviced my 2021 Ford escape came to my house picked it - aykorik

Serviced my 2021 Ford escape came to my house picked it up and brought it back to me awesome service special thanks to Lauren.

I’m very pleased with the service and the service - Edna_23112@yahoo.com

I’m very pleased with the service and the service provided. Matt and the staff have gone above and beyond to keep me happy

Excellent Service, fast and efficient great customer - Kunze1471

Excellent Service, fast and efficient great customer service, Professional Services based on customer needs at the time

Very friendly service advisor. - wodalton75

Very friendly service advisor. She made sure I knew exactly what was going on and kept me up to date. Service at Shelor Motor mile Toyota has always been very good. I would not think of going anywhere else.

Yet again service has knocked it out of the park. - iamawsum

Yet again service has knocked it out of the park. Will always come here for all my Nissan service needs.

They set up and handled the recall on my truck promptly - jseate2000

They set up and handled the recall on my truck promptly and courteously. Very nice service dept staff.

I had a great dealership experience yesterday. - kay.floyd51

I had a great dealership experience yesterday. Kelly is very knowledgeable and professional. Although she was very busy when I dropped off my car, she gave me her undivided attention to make sure I was taken care of. My car looked beautiful when I picked it up and we look forward to seeing Kelly in August for our next service! Thank you Kelly!

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Austin and the team always exceed my expectations. - josephnorie

Austin and the team always exceed my expectations. Great customer service and always quick and sufficient.

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

All ways professional and polite. - marionmcmackle

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful

It was great work done for first service at the - eyrie_scare_0w

It was great work done for first service at the dealership. Outstanding work was done by everyone

I love having my truck service here as they are very - agdowns3

I love having my truck service here as they are very professional. The dealership is kept extremely clean. There’s an area where you can work at high table tops, sit and watch tv, or relax in the in the alcove area. They provide snacks, coffee and drinks. They do a great job servicing my vehicle.

The service is good, but like most dealerships they - billmastersva

The service is good, but like most dealerships they always “find” something wrong that isn’t cheap to repair or replace

Kept me informed of the status of my work truck and very - heath

Kept me informed of the status of my work truck and very easy to pick truck back up.

Terry's has provided efficient and complete service for - lonnie_hodge

Terry's has provided efficient and complete service for my 2021 Forester. The Service Dept. advises me of service that needs to be done, I am one satisfied customer. It is easy to schedule a service appointment. And service is done in an appropriate manner and time.

Avoid taking your car for repairs or servicing at - Elionels13

Avoid taking your car for repairs or servicing at https://www.facebook.com/CrossroadsFordPrinceGeorge My Ford vehicle was with them for nearly three weeks, and they assured me it was fixed. However, let me share what transpired. They initially claimed that the battery was draining due to a faulty gear switch selector, then they said the radio was not the original one, so they ordered a faceplate and replaced the gear selector. They charged me $1500, stating it was fixed. During the time they had my car, the service manager defended the mechanic, who was so disrespectful that he told me if I knew so much, I should fix it myself. Instead of addressing the issue, they added a power shut-off switch in the trunk. A few weeks later, I received a call saying my car was fixed. Neither the service manager nor the dealer manager, Mr. Will, from both dealerships in Prince George, ever contacted me. The next day, after getting my vehicle back, I called to inform them that it was still not fixed and needed proper repairs. They called me and begged me in person to change my online review. I never received a call offering to fix it correctly if I brought it back. I decided to take my car to a different shop, where they showed me the parts the dealer claimed to have replaced. The selector switch knob was corroded with white water stains from years of neglect. In short, they lied about fixing my car; the mechanic never even touched it. I have all the old parts from the new shop, and now my car will be professionally repaired with genuine new parts. They charged me a fortune without fixing anything. I repeatedly asked to see all the replaced parts, but they ignored my requests. However, when it came time to pay, they were quick to respond and even begged me not to make this public. I have filed a complaint with the BBB and demand a full refund, plus the money I spent to have it fixed by a qualified mechanic. Just remember, Ford, just because someone knows how to change oil and spark plugs doesn’t mean they are a true mechanic. I will continue to share my experience online and... you need to apologize for the mechanic behaviour and refund money plus the 3800 extra i had to come up to fix it by a profesional and all after market parts was remove by the new shop,

Came in to do oil change. - Derek Asare

Came in to do oil change. Thanks to Dakota from Hendrick Honda Woodbridge! A great help!

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

Excellent repair service! - dweledd

Excellent repair service! Like the fact that they're open later hours than most shops.

The staff is so friendly and helpful. - bracha.laster

The staff is so friendly and helpful. The waiting room is so pleasant and well appointed.

Professional and friendly staff. - sedudack

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10!

My service advisor Daniel was just great. - krmbfm

My service advisor Daniel was just great. Him and Andrew worked to help with my 3 day expired warranty to cover some major issues.