1,039 Wisconsin SRT Service Centers

Fantastic Dealership. - CARMELOBAGLIERI191

Fantastic Dealership. Even better,Service Advisor. CHRIS KERN was friendly, knowledgeable and professional! Very nice working with him. CHRIS was up front about work needed, and executed. I was given an excellent estimate for time and payment ahead of time and was very pleased with Service all around. CHRIS kept me in the loop throughout my service visit. I received my vehicle promptly, repaired correctly and spot on and even less than the original estimate. I feel like home here at GRIFFIN, and am treated like family. GRIFFIN will be where all of my service is completed, and look forward to continuing to have CHRIS KERN helping me as my Service Advisor. 5 STARS in all categories!

Very happy with the service they provided and explained - bjzawac

Very happy with the service they provided and explained very well.Also very helpful with Nate picking up and delivering vechiles.

Best dealership around! - pam

Best dealership around! Always polite and very helpful. Very good at their job and explain any discrepancies.

Everyone was kind, friendly and knowledgeable. - Calandsally67

Everyone was kind, friendly and knowledgeable. My husband told the young woman his last name and she immediately said his first name and what we were there for!!! We were amazed. Appreciated the video of what was wrong with the car. GREAT JOB with everything!

Rock County Honda has redeemed themselves. - CR-V gal

Rock County Honda has redeemed themselves. After an absolutely horrendous experience there nearly 2 years ago,, I vowed to take my business elsewhere. Recently decided to take another chance on them, to have windshield wiper blades and cabin air filter replaced..My experience with new service advisor Rob, has redeemed my opinion of this place. From the time I walked in to the time I drove away, Rob treated me with courtesy, respect and made me feel like a valued customer. I will definitely do business with Rock County Honda again.

Customer service representative,communications issues - battles32

Customer service representative,communications issues with after service were completed.problem with another replacement issue not found until after I received my car.

Someone forgot to order the tires first appointment. - JWAKE2

Someone forgot to order the tires first appointment. Second time everything went smoothly with the tires there as promised.

If you are looking for the VERY best car dealership, I - the_finn_twin

If you are looking for the VERY best car dealership, I highly recommend Rhinelander Auto Group in Rhinelander, Wi. Not only do they employ the most knowledgeable and caring employees, but you will always feel valued as a customer.

Staff was very friendly. - tjgrein

Staff was very friendly. Did a nice job off keeping me updated as they worked on my vehicle.

They were great! - Cabergstrom

They were great! The service on my vehicle was timely, professional and very very efficient

Easy to schedule. - Ptknarr

Easy to schedule. Car was ready earlier than promised. Very pleasant to work with. I have a choice of dealers and I will definitely return to BMW of Madison

I purchased a used 2024 Buick Envista with under 1,000 - Diaramerson

I purchased a used 2024 Buick Envista with under 1,000 miles in May 2024 from Ewald, expecting a smooth experience. Unfortunately, what followed was a series of avoidable frustrations, poor communication, and unprofessional service that compelled me to share my experience. Six separate visits in under a year—most caused by dealership mistakes—should speak volumes. 1 Paperwork Negligence: Right after purchase, the dealership failed to process my ownership paperwork correctly and never notified my bank. My license plates weren’t registered, and my bank had no record of the purchase—a basic step they completely botched. 2 Check Engine Light Nightmare: My check engine light came on in January, and I visited three separate times before anyone took meaningful action. Gary, the service manager, eventually discovered a missing part—something a diagnostic machine had failed to detect. Each previous visit, they simply reset my car's computer and sent me home. 3 Wrong Part Ordered: When they finally identified the missing part, they ordered the wrong one. I had to return yet again for the correct repair. 4 Broken Promises: As compensation, Gary offered a complimentary oil change, which I accepted. But when I arrived for the appointment, the technician had no record of the offer, and I was told to come back when Gary was there. 5 Speaker Issue Ignored: My driver-side speaker failed, and Gary acknowledged this was a known issue among Envista owners—he even assured me it was covered under warranty. Yet again, they hadn’t ordered the part, and I was sent home to wait for another appointment. 6 Final Visit, Final Straw: Today, during what was finally supposed to be a straightforward appointment, I was handed a bill for $80 at the cashier desk. Confused, I asked the woman (petite, older Caucasian with blonde bangs) what the charge was for. She responded with disrespect and condescension, saying “I don’t know, what did you come here for?” instead of checking or helping. She refused to assist further. I had to call for Gary myself. When I asked for her name to include in this review, Gary refused to tell me. As I walked away, I heard her say, “Thank you, Gary, for not telling her.” The lack of accountability, customer service, and simple professionalism at this location is unacceptable. With each visit, I’ve witnessed or heard other customers expressing similar frustrations—this is not a one-time fluke. I will not be returning to Ewald for any future service or purchases, and I strongly advise others to consider other dealerships. Don’t ignore the red flags like I did. Your time, money, and peace of mind deserve better.

I usually a good experience. - fishr500

I usually a good experience. They are very expensive for parts. Labor rate is fare.

The service department is simply a great well oiled - Thoth

The service department is simply a great well oiled machine with excellent customer service and friendly interactions. The workmanship is unparalleled

The Best very happy with their service, Very Friendly - Salgado1112

The Best very happy with their service, Very Friendly environment and good customer care team I will definitely recommend

WELL THE SERVICE HAS BEEN GREATER. - dNhALBERG

WELL THE SERVICE HAS BEEN GREATER.THE ADVISER BRI IS GREAT TO WORK WITH. THANK YOU

They are very friendly and keep you informed of what they - taylorlucy60

They are very friendly and keep you informed of what they are doing to your car

Service advisor Eric greeted me professionally and asked - jpaschen54301

Service advisor Eric greeted me professionally and asked what he could do for me today. He was able to get me in quickly and in short time, the service was completed.

This was the second time with the same problems, Mainly - sherrygee

This was the second time with the same problems, Mainly squeaking noises in the back right side. Best time I paid 500 to get a new coil I think. It started squeaking again almost immediately while I was down on vacation. This time they had it a week and found out it was the knuckle. I’ve had it back a week with no new issues. so far so good and I hope it stays this Way. They fixed the knuckle for free and I didn’t have to pay for the loaner car, which is good. I’m just hoping I don’t have a squeak anymore.

Working with John K in auto service, Discussed three - haubachj

Working with John K in auto service, Discussed three essential fluids that were recommended for replacement at 30,000 mi, fair costing, & projected completion time. Add on an oil change. The service department met all of those marks. Thank you John & service team!

Great service department, good service friendly people. - Jillshibilski

Great service department, good service friendly people. I have taken my Gmc there for service, and always happy

Honestly wish I could give zero stars. - tmglisczinski92

Honestly wish I could give zero stars. Service department is s joke. Took my truck in to get looked at because of check engine lights. Truck wasn't even there that long and got told it was done and couldn't find any issue but on my paperwork it says vct sticking do to oil change( which they performed). They cleared the code and said nothing was wrong. First time I drive the truck the light comes back on with the same issues. Now they want me to pay another diagnosis fee to look at the same thing they looked at once. What crooks. And after the service I get told that I had so long to bring it back in on them from the service writer. Horrible experience. Don't waste your time on the warranties from this place either they are just pushing out my work till it's out of warranty is what it feels like.