Dan Ferrille

Knowledge employees who go beyond to satisfy their customers! Very friendly and of great help. customers! Very friendly and of great help. More

by DEBLYNNBRAUN Verified Customer Verified Customer

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I never leave reviews and always give companies a chance to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy. I would NEVER purchase a vehicle from Mercedes. Our company runs a fleet of vehicles and we have multiple Mercedes Sprinters, which we will be selling immediately! We had purchased this specific Sprinter in 2021 with an extended warranty which covers the vehicle up to 100,000 miles. The van had an engine failure below 100,000 miles and Mercedes refused to cover it. Even though we spent the money on the extended warranty and should have been 100% covered, we offered to cover half the bill in order to put this behind. They even refused that! We provided documentation on oil changes and service. We run an entire fleet, have a dedicated fleet manager, and have zero issues with our other vehicles. To top it off, this vehicle had issues in 2022 with the engine so it was clearly bad from the start. Mercedes name is not what it use to be and I would not trust them to stand behind their word regardless if it's a passenger vehicle or work van. Also, good luck getting timely service from them. STEER CLEAR and spend your money with a dealership and company you can trust. This has been reported to BBB and other actions will be taken to ensure no one else has to go through this. So you know I'm fair, Andy the service manager is a very nice person, but he doesn't make the final decision. More

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Always very helpful and are concerned enough that everything goes smoothly and on time. Very pleased with the entire dealership. everything goes smoothly and on time. Very pleased with the entire dealership. More

by SRDONNELLY356 Verified Customer Verified Customer

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Very professional and great service. The experience was actually what I expected from the Mercedes brand The experience was actually what I expected from the Mercedes brand More

by OBARBOSA2 Verified Customer Verified Customer

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Brandon is always a pleasure to work with. He is willing to take the time to explain everything in detail and is very friendly. He is willing to take the time to explain everything in detail and is very friendly. More

by mpawlak2010 Verified Customer Verified Customer

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Great service, but disappointed with the billing. I thought the charge to diagnose a problem was excessive I thought the charge to diagnose a problem was excessive More

by DOGDOC89 Verified Customer Verified Customer

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Nick Cross, the service manager (whose name I don’t remember) and even the shuttle drive, each of them very professional, finding ways to help. I will recommend this dealership every opportunity I can. remember) and even the shuttle drive, each of them very professional, finding ways to help. I will recommend this dealership every opportunity I can. Great job More

by TVOIT Verified Customer Verified Customer

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Great service and friendly staff to work with and helped explain my vehicles service concerns explain my vehicles service concerns More

by RICH69 Verified Customer Verified Customer

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Friendly and efficient service- very good about keeping me updated and informed about my car me updated and informed about my car More

by TLEVENHAGEN Verified Customer Verified Customer

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Great quick in and out. Thanks Mercedes Benz of Elmbrook, we appreciate all the work you do. Thanks Mercedes Benz of Elmbrook, we appreciate all the work you do. More

by AARONHARMON Verified Customer Verified Customer

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