From the very start a few months ago through the entire - Howard F Hall
From the very start a few months ago through the entire purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researching vehicles and going through a deliberate process of elimination to determine the best vehicle for our family. Marck was polite, professional, and very knowledgeable about the Chevrolet and GMC product lines. He patiently answered all of our questions and never tried to "push a sale" on us. We appreciated his approach. When the time came to narrow down our search and select a vehicle, Marck maintained his professional "no pressure" approach. In addition to the GMC Canyon being the vehicle we selected, Marck's professionalism is what made us choose to purchase the vehicle from Ourisman. Marck walked us through the entire process and made this the best vehicle purchasing experience we've had in nearly 30 years of buying cars. Due to the focus on customer service and customer satisfaction we experienced at Ourisman, we will be purchasing our next vehicles from this dealership. Mark and the Ourisman team should be commended for their professionalism and focus on customer satisfaction.
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