5 Kia Dealers near 13039near 13039

I've always had a great experience at the service dept. - rlwhomeatlast

I've always had a great experience at the service dept. Gina, Tony, Brittany, and mechanics all knowledgeable and keep customers well informed. I've also leased/bought vehicles from Fucillo which is now Matthews. If you're in the market for a new/pre-owned, see Steve Hibbard, sales. Great guy, easy to work with.

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As a retired U. - mpress67

As a retired U.S. Army veteran who served actively for 22 years and worked a total of 30 years for the government, all I know is the importance of integrity. I've now been in the automotive industry for years! I was born and raised in Central NY, and I visit family every summer in Syracuse/Rochester. When my sister reached out to me with her desire for a new vehicle, Mr. Matt Miller is who I spoke with. Yes, he followed up after my initial inquiry, and everything was fabulous to the point of sending a document showing an interest rate of 6.14% with the specific monthly payment. When my sister went into the dealership, a better rate of 5.89% was offered, which is great! Considering the term, the savings were only around $3.00 a month, but over the said term, we're close to $300! When I asked Mr. Miller to compensate for the difference with a set of floor mats at his cost, he would not correct his mistake, which absolutely baffles me when more than $30,000 was just spent and financed through their dealership! The dealership wins, but where's the customer service, the client relation, or Mr. Miller's integrity by simply doing the right thing??? The math is easy if you know anything about the business. I know a lot of people in the area, and I WILL NOT send anyone there for business as long as the GM, Mr. Matt Miller, is in charge!!! I'm highly upset and wish that I sent my sister to another location that understands customer relationship management!

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In January,I needed my Kia Serento seen for a problem in - janetmae1

In January,I needed my Kia Serento seen for a problem in Utica, Ny. the local Kia did not have an opening til 2/25, over a month away. I called Burdick Kia and was able to get a service appointment within 3 day. I was dropping the car off early because a planned vacation. There was no problem with that for them. They also were able to get to the car problem earlier than planned. The service manager, Ms Harris, has been so helpful in getting me in for service. I would highly recommend Burdick Kia and the service department .Thank you again for helping me out.

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