Let me start out by saying the ONLY good thing about this... - Janet Montgomery, NY
Let me start out by saying the ONLY good thing about this dealership is Andrew and Nick from service!!!!
i bought a 2018 Outlander Sport, drove it right out of the showroom...since the day i bought it the radio would just turn on by itself and my phone would pair but show i had zero contacts. 5 times it has been in the service dept, ive been told the radio has been replaced twice, all phones BUT mine pair fine...so i was told to get a new phone, new wires to connect car play, etc. I did all of that, phone still doesn't pair and the radio still turns on by itself. after having car for 3 weeks i was told to come in and do a test drive w nick, radio turned on twice!! then i was told to come back and do ANOTHER test drive so they could video the radio turning on. I have a job!! i do not have time to keep going back n forth. its now been a month and NOTHING!! I received a call from Andrew apologizing saying they have no idea and to come pick up the car! So now i have a $1200 phone i did NOT need and doesn't pair contacts still and a car w the radio that turns on by itself. I was told the service mgr would drive it home and the gas would be replaced, it went in w a fairly full tank, i received it back with 60 miles left in the gas tank. (but i had to refuel the loaner they gave me or pay some crazy price per gallon) When i went in to pick up my car this morning...Andrew was not in, the man behind the plexiglass said ok here is your key and receipt. i sat there in awe of his dismissiveness. I said AND? he replied and what? I said what is the compensation for a month without my car and still not fixed? he said well other peoples phones paired so IDK what to tell you. and the radio? he said what about it?? Oh Good God, do you have any idea about me car? he read the notes and said again IDK, i can call andrew if youd like. I said yes PLEASE and waited for him to pick up the phone. he sat there looking at me, and said oh i cannot do that now!! i looked around i was the only one there and said why not? He said ill have andrew call you. So lets sum it up, fuel tank empty, problem NOT solved, $1200 cell phone i didnt need, month without my car and wasnt even offered a xxxx car wash!!!!! ABSOLUTE WORST DEALERSHIP EVER!!!!!!!! I am so sickened by this whole situation, i have been extremely patient and to basically have the key slid across the desk w a receipt and a blank stare through plexiglass was more than i could take! i have NEVER felt so dismissed in my life!! I was told at one point anyone whos anyone in Healey Mitsubishi was involved in this...all this has told me is that NO ONE from this dealership gives a xxxx if the car is fixed or the customer is happy except for Andrew!!!! you would think companies like this would want people to give good reviews to return. Oil changes for the car for as long as i own it wouldve been acceptable!! a xxxx car wash wouldve been nice. what did i receive??? NOTHING!! A blank stare and a shrug of his shoulders. So no i will NEVER refer this dealership to anyone. Sorry Andrew i know YOU did your best, sadly the company you work for doesnt care if their customers are satisfied or not.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In