I'm very excited to be the owner of a new 2025 Toyota - Eric Thoreson
I'm very excited to be the owner of a new 2025 Toyota Tacoma Sport truck! After owning the truck for a little over a month now, I find myself looking forward to driving it every day! Kyle Suggs was great as a salesman, being prompt and professional through the entire purchasing process. He was able to answer all my questions, gave me a tour of the Ed Martin Dealership facilities and made me comfortable during the visit. Once I was in my new truck, Kyle took time to get me connected via the Toyota app on my phone and gave me a good, overall overview of the truck features.
Outside of Kyle's great service, one suggestion I would make to the leadership team of Ed Martin would be add a "New Vehicle Orientation Team". I lived near Chicago years ago and a major dealership out there had this service. After the sale was completed by the salesperson, they would walk the new owner to an indoor car bay area where their new car would be parked and the Orientation Team Member would then spend as much time as needed reviewing all the features of the new car. This included setting up radio stations, customizing the dash displays as well as going through cruise control operations, HVAC controls, etc. By the time the owner leaves the dealership, they are very well versed in the operation of their new vehicle. This makes the new owner much more comfortable driving their new car around without wondering if they have everything set up correctly and safely.
I must admit, getting home and trying to navigate an almost 700 page owner's manual that included features for several versions of my truck was more than overwhelming! Again, Kyle stated he was available at any time to answer questions about my new truck, but I've seen the orientation team work at another dealership and it was a great service for new owners.
Finally, in the question below about the "speed of the transaction", I'm assuming that was the time spent at the dealership for the purchase. Arriving at 8am and being greeted by Kyle promptly, I didn't drive off the lot with the new truck until almost 1:30 in the afternoon. Although I feel Kyle did a fantastic job with his part, I'm not sure what other parts of the purchasing process make it necessary to take 5-1/2 hours to purchase a new car.
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