24 Ford Dealers near 49712near 49712

Good exaltation for the people who have been there for - AEI4192104011

Good exaltation for the people who have been there for years and have been able to get the deal done

always pleasant and ready to please. - bleja

always pleasant and ready to please. from sales to service always greeted with a smile and happy to serve atmosphere!!!!

Excellent service! - Carol1

Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced

Polite respectful sales rep Helpful in determing - MJP

Polite respectful sales rep Helpful in determing customer needs and processing financing, making it a 15 minute deal.

I went to Serra Ford in Gaylord anticipating to purchase - trishagough15

I went to Serra Ford in Gaylord anticipating to purchase a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his priority and that I got just what I needed. I'm so grateful for this experience and have been recommending Serra Ford and Gabriel to everyone. Thanks so much!!

Pete Hayes was fabulous. - jamescorchard

Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.

Pick up and delivery was great! - nikki9115

Pick up and delivery was great! Never had to leave to get service handled! Thanks!

Went to ask about a warning that had popped up on my Jeep - Angry

Went to ask about a warning that had popped up on my Jeep Cherokee that I had bought here. There were 5 salesmen chatting in the showroom that didn't seem to want to help me. Finally directed me to service department and the guy said they couldn't help me for a week. I asked him my question and he said he didn't know about that stuff I had to talk to a technician but told me I couldn't talk to the technician. Will buy my next car in Gaylord these people treated me horribly.

Charlie Smith is top notch salesman. - rockyscheffler

Charlie Smith is top notch salesman. He did everything in his power to satisfy my experience. The Service department on the other hand is the worst service I've ever received. I took my new used truck In to be serviced for shaking in the steering. Finally over a month later i received the vehicle back with the same exact issues i had when i took it in. Nothing had been done with the truck to my knowledge because i still have the same issue with the truck as when i took it in.

I brought my F250 super duty pick up in so they could - Overbywoj

I brought my F250 super duty pick up in so they could patch a leak in my driver side rear tire. The staff was friendly and I told them that I was towing my 40 foot 5th wheel. They advise that they would fix it right and it would take about 30 minutes. The tech (Jacob) came out and told me that it was a nail hole and it was a simple repair. The next day I hooked up my 5th wheel and headed home. I did not even get to Midland when that tire went flat while driving on the highway. This became dangerous being on the shoulder of the road having to disconnect the 5th wheel from the truck and then changing the same tire that they just fixed. When I got home and went to my Ford dealer where I bought the tire the technician who repaired it advised that the previous repair was done wrong, that Babb Ford (Jacob) just plugged the tire instead of doing it right by putting a patch on the inside of the tire on a superduty that hold heavy loads (as in 5th wheels) Fortunately their wasn’t any damage or injuries and I was in a area were I could safely get on the shoulder to change the tire. I did advise service manager of the issue

I am always satisfied with The Dean Arbor Dealership in - Rascal

I am always satisfied with The Dean Arbor Dealership in West Branch Michigan. Service is exceptional. Products are of high quality; in this case a used car was purchased. I speak highly of this dealership to all my friends and family.

Very helpful, friendly and timely. - Cheryl Knight

Very helpful, friendly and timely. All were very welcoming. Customer service was awesome here...unlike a lot of businesses nowadays.

Service vehicle - fmorey

Excellent service have been dealing with Bob Mathers Ford for many years and have purchased 4 vehicles! Friendly staff and service is top notch. Very happy!!

I contacted this dealership for pricing on a new f150 and - james.meunier48

I contacted this dealership for pricing on a new f150 and they never did anything to earn a sale. They told me that all ford dealers have the same price because of ford employees pricing. Well guess what I just bought a $72000 lariat at a dealership that was willing to work with me.

This place was amazing and al of the people are friendly - klkarcher09

This place was amazing and al of the people are friendly and know what they are doing! I would recommend them to anyone!

buyers Beware !! - baxter

Recently purchased a used 2012 Escape. Salesman Dave Guest Lied about repairs done to it prior to my purchase.Talked to dealer managerBRIAN LYNCH about the problem. He did nothing to solve the problem.This purchase was a bad experience. BUYERS BEWARE !!!!!!

Jim Martin did an excellent job taking care of my... - joeizworski

Jim Martin did an excellent job taking care of my purchase. Since I winter in Fl. he worked with my son and it is my garage

Worst service ever. - Cloy

Had to have my truck towed in The day after Labor Day weekend after breaking down on vacation. Rode my motorcycle to the dealership in the rain because I had no other choice without any phone service there. Requested the vehicle be towed in. At 9:20 AM Joe the service guy told me he would have the truck picked up in the morning. The tow truck finally showed up at 2 PM. Had the truck towed in. They said they would have to order the parts and they would be in the next day. After waiting with my wife and in-laws to hear the next day that the truck would be done. After no call from Joe I called him after we were all packed up and ready to go and when he answered the phone he said the parts never showed up. No call no nothing! Then he told me Ford did not even have the part. After calling my local parts guy at my local Ford dealer in Ann Arbor. He directed me to a dealer that had the part in stock. Which I called them and had the part overnighted to the Ford dealership there in Mackinac. Which of course I had to initiate and pay for the cost. Call Joe the next day and he said Part had not been in yet by noon. Eventually the part showed up. Again no call back from Joe. So I call him again. He tells me they can’t get the old part off which is a transmission line that is leaking. So again I am stuck! Then after talking to him he comes up with they can put a hose on it and Clamp it down that will get me by. At this point I am ferously mad at the service I have gotten so far. My wife convinces me to go in and just get the truck. When we get there they are still not done with it. The mechanic is filling the transmission with a turkey baster, yes a turkey baster! Because they do not have the proper tools. Finally he takes it for a test drive and brings it back. We are waiting in the lobby. Joe is ready for me to pay for the ridiculous repair but I tell him I want to go start the truck and make sure it is not leaking. When I go out to start the truck, I noticed that my key that is a special chipped key cover is broken. I go back in and ask him what happened to my key. He says I don’t know. I say I know for a fact it was not broken when I came in. My wife finally convinces me just to pay the $380 and get out of there. Which I did to avoid going to jail! Now I have to take the truck to my local dealer and have this all repaired the correct way and pay again. Folks let me tell you something I will walk before I take any vehicle into this dealership ever again. I have a business in Ann Arbor. I have dealt with several dealerships. This is by far the worst nightmare and most terrible service I have ever had from a dealership in my life! If you are in the area take the time to find somewhere else to go. They have no clue how to run a business or do proper repair. Did I mention we had to sit and wait with my in-laws for three additional days waiting for them to call and tell us what was going on with the truck which they did not. I had to call every time to try to get some type of update. Where is the service of my life! Chuck/Ann Arbor.

I didn't get a response for a week and all it said was - Antianira

I didn't get a response for a week and all it said was that the truck I asked about was still available. There was no reference to what truck I asked about and no other information was given even though I had asked a couple of questions about it. They didn't even bother to respond on the dealership letterhead.

Traveling through Newberry on a weekend vacation, my E150... - RangerRandy

Traveling through Newberry on a weekend vacation, my E150 van developed a leak in the heater. The dealership was very accommodating in evaluating the problem and attempting to find a replacement part on a Saturday morning with other customers waiting. In the end it would have taken a couple of days to get the new heater core. I opted to try a leak stop product which allowed me to get home. There was no charge for their labor. All in all a very satisfying experience.