Buyer Beware – Dave Smith Motors, Kellogg, ID
I - Justin
Buyer Beware – Dave Smith Motors, Kellogg, ID
I waited a month before writing this review to see if the dealership would make things right & to make. Sure my experience and feelings still aligned.
I recently purchased a truck from Dave Smith Motors in Kellogg, Idaho, and unfortunately, my experience was extremely disappointing.
The finance process was conducted unethically. Duke, the finance manager, misrepresented his ability to secure a low interest rate even though I have an A+ credit rating and made a large down payment of over 20%. When I raised the issue with both the Director of Finance and the General Manager, the dealership failed to follow through on the promises they made to resolve the matter.
To make matters worse, even after 30 days of receiving the truck, I still have not received copies of the sales paperwork, financing documents, or the warranty that was guaranteed to come with the vehicle. Both the salesperson and the finance manager repeatedly boasted that they were “the best in the business” and “the best at communication,” yet it was nearly impossible to get a call back. I had to escalate to upper management & that was just as bad…
When the vehicle finally arrived, it was also missing items that had been promised and supposedly “double-checked” before the sale was finalized. This shows a serious lack of honesty and accountability.
Buyer beware—whatever good reputation this dealership once had is no longer the case. You’ll likely find a better deal and more transparent process at your local dealership, without the added cost and hassle of traveling to Kellogg.
I will also be filing a formal complaint with the Idaho Transportation Department regarding these practices.
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