After trying to work out a deal on an order and trade in, - laruso.b60
After trying to work out a deal on an order and trade in, the vehicle configuration was returned to me from the dealer and I was asked to sign off on it. I had stated that I wasn't yet sure of the exterior color and was informed that we could change it at time of order so I signed off on the build sheet as I thought I was just confirming the correct configuration. Then I got an email from the sales person, that they would be calling very soon for a deposit. I haven't even seen sales numbers or even the amount of trade they were offering. I was kind of confused. After I finally got the sales numbers I didn't appreciate the trade amount and sent in a proposal requesting an increase in the trade amount. That was denied and was asked if I wanted to cancel the order. I thought this was just an internal thing and didn't think much of it. I was then again asked if I wanted to cancel the order and I said yes. After about 12 hours or so, I realized that the trade was actually a good thing especially with the tax savings. I sent in a new configuration on a vehicle that was cheaper in price and the sales person just sent an email saying they couldn't work with me any longer. I asked why and never got an answer. I sent one to the sales manager and didn't get an answer. I finally found an error in my numbers and thought that might be the problem. Only after sending an email with my deepest apologies(in subject line) because of the error I got a response. Now never was I asked if they wanted me to place the order and not even getting a deposit for me, the sales manager confirmed that the vehicle had indeed been ordered. I was shocked. Then the sales manager to me: " I have already placed an order for this vehicle and will not place a second order, as a dealer we are penalized for duplicate orders." Then asked if I wanted to cancel. I said yes cancel and I wanted to talk more about ordering the new vehicle but now have ignored my emails. I sent another email to the sales manager, the general sales manager and the general manager all in one and didn't get a response from anyone. I now feel like they owe me an apology as they ordered a vehicle on my behalf without my ok. Said they order on a signed build sheet. They need to tell people what they are doing. I guess they got my address and phone number from my VIN or something because I never gave it to them and they had it and never even confirmed if the information was correct. All I wanted to do was order the vehicle I wanted and they screwed that up. Be very careful signing anything at this dealership. This is why I like to communicate in email, I have a record of everything.
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