Very disappointing experience at Raceway Nissan in - nurse.gabrielle7
Very disappointing experience at Raceway Nissan in Riverside on 9/22 regarding a warranty issue.
We initially spoke with Marco, who was polite and tried to help. He consulted his manager, Marcos, about a California emissions warranty question. Instead of Marcos coming out, Yvette approached us and immediately became rude, confrontational, and unprofessional. She insisted the warranty information we had was incorrect and repeatedly stated there was “nothing they could do,” despite the warranty stating the dealership is responsible for required adjustments.
When I used my hands while speaking—normal communication for many people—Yvette accused me of “putting my hands in her face,” raised her voice, and spoke in a threatening manner before walking away without resolving anything.
When Marcos finally came out, his response was dismissive. My husband explained that he followed the dealership’s drive-cycle instructions and drove approximately 600 miles, yet the vehicle still failed smog. Marcos responded, “I don’t know what to tell you, bro. You’re going to have to drive another 500 miles.” This showed a clear lack of professionalism, accountability, and customer care.
We were repeatedly told to “contact Nissan” and that it was not their problem, despite the warranty language stating otherwise. Our household owns multiple Nissan vehicles and planned to purchase another. After this experience, we will not be returning.
Poor leadership, poor communication, and unacceptable customer service.
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