4 Lexus Dealers near 92020near 92020

Our experience at Lexus San Diego was a tale of two very - Signmeupbillyboy

Our experience at Lexus San Diego was a tale of two very different visits. Initially, the atmosphere was unwelcoming. During a mid-week afternoon, I was not greeted by any staff member - not in the parking lot and not when I entered the showroom; one salesman even turned his back to me. I eventually had to ask a receptionist to find someone to help because I wanted to see the inside of a new NX-350h. After some weird and unprofessional handoff behind me, I was paired with Nebil Sado, the 2nd choice they assigned me. After explaining what I was interested in - and that I currently owned a Lexus from San Diego Lexus I was interested in upgrading, and that I currently have an all-electric VW - I also mentioned that I was considering the trim that included the Head Up Display. Nebil gave an attempt to show me 2 cars. When we wandered to the 3rd car, I muttered that it was at the top end of my price range. Without any follow up questions, Mr. Sado told me I should probably come back in 4 or 5 years when I'm ready to buy. True story! I’m not clear why a mature man driving a Lexus, speaking plain English, professionally dressed, with a college degree, looking for another Lexus, would not be worth your time. It must be my permanent tan… After vowing that SD Lexus wasn't getting any more of our hard-earned dollars, we moved our research focus to other Lexus dealers. Just before heading back to Carlsbad where we bought our very first ES-350, my wife wanted to "just look" at one here so we could compare once we got there. This time when I walked into the dealership while she parked the car (2 weeks later), on a Saturday evening, full of customers and staff, Hamza Benchekroun saw me, made eye contact, smiled, and walked over to me. The difference was immediate. Hamza was energetic, personable, and proactive. When the 2 used cars we were interested in turned out to be sold, much to our disappointment, he asked for the opportunity to present an alternative. Thanks to his trustworthiness and knowledge of the Lexus lineup, we drove away that night in a new 2026 NX-450h+ Luxury Trim. He proved that judging a book by its cover is a mistake in sales. Sadeer Battah, the Finance Manager, was also a pleasure to work with and made the transaction seamless and our shortest yet. While the dealership is undergoing lengthy construction, it is clean and orderly. If you visit, I highly recommend looking for Hamza—he is a consummate professional we would certainly do business with again.

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It's my opinion that people should stay away. - therealpromos

It's my opinion that people should stay away. They damaged center console trim and refused to fix it (or take responsibility) saying the tech connecting the car to Tech Stream wouldn’t place the laptop on the center console (which is xx, IMO) They don't take responsibility. The car was just purchased - not even a month old. I was detailing the interior (after waxing the exterior). I wanted the steering wheel to stop moving back, which required the dealership to hook up a computer to the steering wheel and change the computer. It's common sense that the tech placed the laptop on the center console area while working on the steering wheel and connecting the computer to car's computer. (Since there isn't room to place on their lap with the steering wheel fully extended in front of the tech). Again this common sense. The interior *was* pristine beforehand - and just detailed the day the before by me

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We saw a RX450hl advertised on Carfax and stoped by the - m.garrison

We saw a RX450hl advertised on Carfax and stoped by the dealership to see the car. We were greated by Valerie Guzman and she made us feel very comfortable. She has a very warm personality and showed a lot of interest in our needd and wants. She showed us the car and we decided to move forward with the purchase. She handeled the transactions with dignity and great understanding. We made the purchase and are very happy with the experience.

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This dealer is terrible they are not ethical. - leekemp21

This dealer is terrible they are not ethical. They attempt to sell L/Certified cars that have damage and do not disclose the information to the public. A L/Certified to Lexus meant the car had he highest standards. In this dealership they do not let the customer know of the damage to take advantage. Avoid this dealership as they are terrible. This is the first Lexus dealership that I have encountered to be so bad. Look them up on BBB and you will see that they have a D- for rating.

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