🚫 Dishonest and Disappointing Experience at Stockton - chloerainwater
🚫 Dishonest and Disappointing Experience at Stockton Hyundai
My car buying experience here started off positive with Esteban’s great energy and David’s friendly support. Unfortunately, everything changed when I was handed over to Salvador in finance.
Sal told me multiple times that “everything is negotiable,” including my trade-in value and dealer discounts. But when it came to finalizing numbers, I was charged $2,000 for StarGuard and told it was “non-negotiable.” When I pushed back, Sal admitted the owner, Joey, wouldn’t remove it because “it wouldn’t make sense for the dealership.” In other words, they offset my agreed-upon trade-in by slipping in hidden costs.
On top of that, when I asked for something as simple as complimentary all-weather mats with a $497 price match, I was denied — yet Sal had no hesitation trying to upsell me on extended warranties.
As a customer, I felt misled, undervalued, and disrespected. Integrity matters, and Stockton Hyundai failed to deliver it. I would not recommend this dealership to anyone.
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