On 11/11/2013 6:16:52 PM SteinerCB wrote:
The service department lost our key. Our adviser Kevin said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remembered which employee initially tagged our key and then directed me to the parts department to purchase a new one.On 10/3/2013 1:07:02 AM GrnLantern wrote:
This review is for exceptional service that I received when taking in my 2013 C63 AMG Black Series Coupe in for service at Smythe European Mercedes-Benz in San Jose, CA. My Service Manager is Troy Schalk, and working with him is an absolute pleasure. Additionally, he understands how much I care for my cars, and how picky I am. As such, he personally makes sure that my car and I are well cared for throughout the entire process.
It's hard for me to trust service departments based on past experiences at other dealerships, but Troy and his department have earned my trust; I bring all my Mercedes' to him (ranging from a C250 to various AMG's).