"They made a great deal on line. They have a very friendly staff. I drove all the way from OKC because they had the best deal."
"Bad business practices here. This is not a store to purchase something for your kids over the holidays. I was flat out lied to about what the equipment I purchased could do and couldn't. It is only for hardcore sportspeople, not for your backyard. They also have a no returns policy. They will say anything to make a sale- even lies. This business should know that you will lose more money in the long run doing this than you would to turn down a sale when you know it isn't right for the customer.
To the dealer:
If you had integrity it would go a long way. If you know what your customer is looking for is available somewhere else, direct them to it. Don't say it doesn't exist and then sell them something else."