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Only dealership willing to haggle on pricing. After shopping for a gently used car at dozens of other dealers (not buy here pay here). Glenn Freedom was only ones willing to negotiate on the price After shopping for a gently used car at dozens of other dealers (not buy here pay here). Glenn Freedom was only ones willing to negotiate on the price. They were great to work with. And I was driving away in about 2 hrs time. Cannot beat the free oil changes for life and free car washes to boot. More

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Great sales staff, Horrible service department Sales Staff (David Kubulis) was great. Service is HORRIBLE! I scheduled appointment to get new tires put on at 7AM. Bring it in at 7AM and service adv Sales Staff (David Kubulis) was great. Service is HORRIBLE! I scheduled appointment to get new tires put on at 7AM. Bring it in at 7AM and service advisor wasn't there. The other one said I was early for my 8AM appointment, and my advisor wasn't even there. He booked me in, said I had to wait for shuttle for 30 minutes, even though Tyler(service advisor) said day prior I'd be right on the shuttle. I asked if it would be ready by noon to schedule shuttle pickup. He said for sure. I got a call at 11:30, tires came in late, truck will be ready at 12:30, okay fine. Shuttle didn't come get me until 12:30. Get to dealership and had to wait until 1:45PM for them to say it's ready, they didn't do car wash like promise, didn't do the warranty inspection. They take car to get washed, I go to leave and notice the driver side mirror's turn signal lens is broken off. After 30 minutes of them "looking at camera footage", they say it was already like that and refuse to fix it. Said they were done and I can file lawsuit if I wanted. Terrible, terrible service department. More

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Lies to try to get your business If i could give no stars i would f you would like being screwed over by a stealership. By all means come to this one. Drove 8.5hrs to buy a truck. If i could give no stars i would f you would like being screwed over by a stealership. By all means come to this one. Drove 8.5hrs to buy a truck. Before I left was told on 2 separate phone calls the agreed apon price. Spend all the gas money and hotel money to get there. Once there while doing the paper work they change the price on me. Drastically. Think they made a mistake verify with the untrained sales men of the price we agreed over the phone. Sales manager comes back and says they can't do the price I agreed to drive 8.5 for. On top of that they refused to re balance a tire that lost its weights. Saying the guy la in the back won't do anything with out being paid. The untrained sales men said. You must not be a hillbilly. WHAT KIND OF QUESTION IS THAT. More

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A great buying experience on a new Dodge Ram 1500 I could not have asked for a better deal than what I got from Freedom. 20 years ago I purchased a truck from them and was so disappointed I swore I w I could not have asked for a better deal than what I got from Freedom. 20 years ago I purchased a truck from them and was so disappointed I swore I would never go back. Well, here I sit with an awesome 2018 Dodge Ram 1500 and as happy about this deal as I have ever been. A big thanks goes to Andrew Williams and Tom Cecil. Good Job! More

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I wish I could give -10 Agreed to a price on a New 2017 RAM 2500 over emails. Told salesman I would get financing and get back. I was able to get my own financing 1.5 percent Agreed to a price on a New 2017 RAM 2500 over emails. Told salesman I would get financing and get back. I was able to get my own financing 1.5 percentage points less and told everything was fine. Got a call back hours later saying since I did my own financing I would not be able to get a $1000 rebate and I would not get the free nerf bars steps we agreed to. First time any mention of this. I tell them I will drive down from Cincinnati to Lexington on Sunday and be there at noon to sign papers and pick up the truck. Find out when I get there that truck has over 1000 miles on it already. Was never told this was a DEMO but I needed the truck so I accepted it. I waited over 3.5 hours to take 5 minutes to sign all papers. Finance person knew I was waiting and had to be other place at certain time but it did not matter. I called my finance company 30 days later to change bank account on auto payment and was told my loan had been canceled due to the dealership not getting back with them. I then called the dealer and after multiple calls finally get to talk to a real person, a sales manager. He looks at my info and says someone will call me back in 5 minutes. Were I was staying had no phone service so I stayed in town waiting for a return call. After 2 hours I start calling and always get transferred to a voice mail. I call and talk to the operator, Carol, who I explain I need to talk to a real person, not a voice mail and she rudely replies its her job to just transfer calls and whether it goes to voice mail is not her job and get transferred to voice mail. I then call and ask for the owner and I get transferred to voice mail. I leave a message but over a week later no returned phone call. (No return call yoiu will see must be a company policy). After 3 days of calling leaving messages I call again and finally get a human. They then transfer me to a finance person that tells me they did everything they are suppose to, (hard to believe) and will call the bank and will get back with me the next day. Of course no return call the next day. I call the finance guys cell phone and leave several messages. Finally he calls me back and tells me everything is OK and the bank will call me. The bank calls and tells me the dealer was going to repossess my new truck, but they the bank would overnight the payment. The reason payment was not send and the loan cancelled was because the dealer WOULD NOT CALL BACK to verify the truck was actually sold to me. SURPRISE!!!! They don't return phone calls. I called the finance guy and told him my temp plates expire soon and he said the new plates were over night that day. Of course they weren't as it took 6 days to get my over night package. In buying vehicles for 40 years this is the worst experience ever!!!!! More

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Dishonest Salesman, finance man and used cars sales manager all told us our family member would get referral money for referring us to their dealership as they Salesman, finance man and used cars sales manager all told us our family member would get referral money for referring us to their dealership as they advertise (he had bought a car there a month prior). We are told now it doesn't count because we didn't use the same salesman. Its been 2 months and it's not about the money but principal. We literally confirmed 5 times. UPDATE just got the check and it was dated for 10/26 but we've been told for a couple months we wouldn't get it ? Said family member did not get their license plate/tags for 3 months, they had to send him a second temporary it took so long. We also had a fix to be done on the car that was put on our sales ticket that our buy was contingent upon. They have ignored my calls and transferred me all over the dealership with no answers and no fix. I guess we will have to have them pull the contract we all signed saying it would be fixed. More

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Dont get lied to!!! Purchased a car 2014 toyota that i was told over and over that was not wrecked. The paint bubbled and chiped when i took it back to show they told me Purchased a car 2014 toyota that i was told over and over that was not wrecked. The paint bubbled and chiped when i took it back to show they told me your 2 month warranty has passed but i brought this to their attention before it was. Now they wont help and basically told me only way to fix the problem is to myself pay to get painted or trade in for a car that costs $10,000 more than my original purchase. Did they help?? I think not. Assume every purchase from them an as is purchase. More

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Be aware of hidden charges I'm from out of state. Made what I thought was a good out-the-door price on a new vehicle. Made the 4 1/2 hour trip (my choice), stood around for an I'm from out of state. Made what I thought was a good out-the-door price on a new vehicle. Made the 4 1/2 hour trip (my choice), stood around for an hour, finally got into the finance office. Financing earned me another $1000.00 rebate. I noticed the finance officer added another $40.00 to the out-the-door price. Explained as "that's something we charge everyone and it got you a lower interest rate". 4.89% - really! Signed the finance papers, another 1/2 hour I'm back on the road. When I received my payment book from Huntington Bank, I went on line to set up my account for payments. I noticed my principle balance was $199.00 more than I signed for. Contacted the bank, they said contact the dealership. Dealership acted like they didn't understand it and told me to make my first payment and it might correct itself. What? After numerous calls to the bank and dealership, the bank says the dealership got the $199.00, the dealership says the bank got it. Huntington Bank has now escalated this to the corporate level for an explanation. All I know is - there is an extra $199.00 floating around out there that no one is claiming. I know who paid it! $199.00 on a $20,000 - $30,000 - $40,000, most people probably wouldn't notice. I DID! Let's say they do this on 1000 vehicles - That's $200,000 no one knows what happened to. It's not so much about the money, just the fact that they somehow stuck another $199.00 onto a negotiated deal and no one can explain it to me. Still waiting to here from the bank. Bottom line is: the bank was able to add $199.00 to a signed finance contract. Next call is to Chrysler Credit to alert them of this practice. More

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Service department needs to be SHUTDOWN!! This service department is a joke. The staff is arrogant and aloof. They act like the are knowledgeable and have a tendency to speak down to customers This service department is a joke. The staff is arrogant and aloof. They act like the are knowledgeable and have a tendency to speak down to customers. However, they are unable to fix problems. There is a complete lack of professionalism and ability throughout the entire department. They should clean house and start fresh with the staff of close the service at this dealership. More

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Reputable dealership They did ok. I liked the salesman, David Rovinelli. I was disappointed in that we kept requesting an interest rate and couldn't get it. I went with ot They did ok. I liked the salesman, David Rovinelli. I was disappointed in that we kept requesting an interest rate and couldn't get it. I went with other financing but, overall, felt appreciated, by the staff. I will shop there again. I would ask for David, if I go. More

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