Aaron Carpenter | Page 132

Escalade Purchase I purchased a 2015 Escalade in late 2016. The troubles started soon after. In early Spring of 2017 I was notified by another dealer that the vehicle I purchased a 2015 Escalade in late 2016. The troubles started soon after. In early Spring of 2017 I was notified by another dealer that the vehicle I purchased had it's engine replaced prior to me purchasing it. This important information was never disclosed. After 70+ days in service and multiple visits for the same problems I called corporate for help. Today, I was notified by the corporate adviser that Crest retaliated by no longer allowing me to bring my vehicle for repairs. (Vehicle is still under factory warranty). I've done nothing wrong other than try to get my vehicle repaired. I've treated their staff with kindness and respect only to be banned from their service department. They offered to repurchase the vehicle several months after purchase for $12,000 less that what I paid, but I was too offended to take the offer. I regret it now. Please do your research before purchasing a vehicle from this dealership as I don't wish this misery on anyone. More

Helpful 2

Report | Print

Why go somewhere else? Wonderful experience as always! Aaron is always on point with Customer service and really takes strides to ensure the customer is well informed on req Wonderful experience as always! Aaron is always on point with Customer service and really takes strides to ensure the customer is well informed on requested and required service. Although I am not in the market for a new vehicle, Joe always is pleasure to chat with while my vehicle is being serviced. Additionally, Brady the GM, is delightfully pleasant and is fully committed to the customer. More

Helpful 0

Report | Print

This is not my Daddy's Cadi We had outstanding service at Crest Cadillac. David in sales made our transaction speedy, efficient and we really felt confident about the purchase. W We had outstanding service at Crest Cadillac. David in sales made our transaction speedy, efficient and we really felt confident about the purchase. We would definitely return for another Cadillac. More

Helpful 0

Report | Print

Excellent customer service I have worked with other dealers and this dealer is the one I will keep coming back to. They made me feel welcome and offered me coffee and tea and ke I have worked with other dealers and this dealer is the one I will keep coming back to. They made me feel welcome and offered me coffee and tea and kept me informed on the status of my vehicle. My vehicle was done on time and I am very pleased with the work. Aaron in service went above and beyond and truly listened to me and put any anxieties I had to rest. Absolutely recommend! More

Helpful 0

Report | Print

The one and only Cadillac dealership to go to in Milwaukee! I have worked with Lonnie on two auto transactions. As a woman customer, I feel he listens to what I want, how much I want to spend, is not condescend I have worked with Lonnie on two auto transactions. As a woman customer, I feel he listens to what I want, how much I want to spend, is not condescending, and has a wealth of knowledge about the brand. In fact, due to my hectic professional life, our last negotiation was done solely by email and phone communication. When it was time to sign, the whole transaction took less than 15 minutes. Plus, whenever I bring my auto in for routine service, Lonnie stops by and makes sure I am still enjoying the purchase. The service department is also exemplary. They are prompt, excellent communicators, kind and professional. More

Helpful 0

Report | Print

Best sales experience ever with David Ulwelling at Crest David Ulwelling has the most refreshing approach we've ever experienced. He is honest and straight-forward, helpful, professional, and handles every David Ulwelling has the most refreshing approach we've ever experienced. He is honest and straight-forward, helpful, professional, and handles every detail. David makes the buying experience so easy, it becomes effortless. David is customer service, "customer first" in his style. He makes you feel important and as if you, your desires and needs in a vehicle, matter. He will be our sales person from now on. We are newer Cadillac owners but so far love the dependability and reliability of our SRX. We have found that Crest Cadillace of Brookfield is full service and great to deal with. More

Helpful 0

Report | Print

The best of the best We have leased from crest 5 times because of the service they give us! I know of no other dealership that treats their customers with such care. David We have leased from crest 5 times because of the service they give us! I know of no other dealership that treats their customers with such care. David Ulwelling is our salesman and he is superb! If there's something on our new model that wasnt on our last, he always helps us figure it out! We go back to Crest every time because the service there can't be beat. Aaron in the service department is always so polite and greets us with a smile and a warm welcome when we come in for service. CREST DEALERSHIP ROCKS, Marda Arkebauer More

Helpful 0

Report | Print

Crest I love crest Cadillac. Have been a customer there for over a decade. Lonnie Powell is a outstanding salesman & is very knowledgeable & awesome convers I love crest Cadillac. Have been a customer there for over a decade. Lonnie Powell is a outstanding salesman & is very knowledgeable & awesome conversations. Brandon & Juan made the paperwork fast & easy to understand... As long as I live in milwaukee I will continue to go to crest for my automotive needs for my family. More

Helpful 0

Report | Print

Sales person review I purchased my first Cadillac from Crest Cadillac, My sales person has been the same guy since 2003, he is Lonnie Powell. Lonnie is an extraordinary I purchased my first Cadillac from Crest Cadillac, My sales person has been the same guy since 2003, he is Lonnie Powell. Lonnie is an extraordinary sales person who really goes above and beyond the call of duty to provide "GREAT" service to his customers. I have personally purchased an Ecalade EXT, Ecalade, xxx and most recently an XTS. Each and every time I was very pleased with my purchase as well as how the vehicle was delivered to me with an in-depth orientation of all the car's many bells and whistles. I have looked at other Cadillac dealerships in the past; however, I returned to my first love at Crest Cadillac, because Lonnie had already earned my trust. Lonnie brings exceptional value to Crest, and I am glad that he is my #1 sales person. Hands down, Lonnie is "THE" best salesperson! Shout out to the best service guys at Crest too, Jim, Aaron and Dan. You guys all rock! More

Helpful 0

Report | Print

New car purchase If you want to be treated with respect and have an after sales experience see Tom at Crest for a very enjoyable car buying experience and service afte If you want to be treated with respect and have an after sales experience see Tom at Crest for a very enjoyable car buying experience and service after your purchase of a new Cadillac Bill More

Helpful 0

Report | Print