Abel Fermin

Had great experience with Honda Paramus Abel Fermin did fantastic job. Great guy & great deal fantastic job. Great guy & great deal More

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I hope this letter finds you well. I am writing to share my recent experience at your dealership, which, regrettably, was far from satisfactory. We visited with the intention of purcha I am writing to share my recent experience at your dealership, which, regrettably, was far from satisfactory. We visited with the intention of purchasing three cars, a significant investment and a decision we didn't take lightly. However, the service we received from you personally was not only disappointing but also the primary reason we decided to take our business elsewhere. From the moment we entered the dealership, your approach felt overly aggressive and lacking in the professional courtesy one would expect in such a setting. Your eagerness to close a sale overshadowed the importance of understanding our needs and preferences, making us feel undervalued as customers. Furthermore, your demeanor came across as dismissive when we sought further details about the cars' features and financing options, leaving us with the impression that our questions were an inconvenience rather than a part of your job to address. Perhaps most concerning was your reluctance to acknowledge or rectify mistakes made during our discussions. A constructive and respectful approach to such situations is essential, yet it was markedly absent. This not only eroded our trust in you but also in the dealership's commitment to customer satisfaction. In stark contrast, our experience at another Honda dealership was entirely different. We were greeted with warmth and professionalism from the outset. Their sales team was patient, taking the time to understand our needs, answer our questions in detail, and ensure we felt comfortable and informed throughout the decision-making process. This positive experience was the decisive factor in our choice to purchase the three cars from their dealership instead of yours. I am sharing this feedback not out of spite but in the hope that it serves as a constructive critique. Reflecting on and adapting your sales approach could significantly enhance your interactions with future clients. Building relationships based on respect, patience, and genuine assistance can turn potential buyers into loyal customers. Thank you for taking the time to read this letter. I wish you all the best in your future endeavors and hope you will consider my feedback as an opportunity for professional growth. HAVE FUN More

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Fermin is the agent who helped me get my car, his service was exceptional, very professional, I completely recommend Paramus Honda and congratulations for having an agent as helpful as Fermin. was exceptional, very professional, I completely recommend Paramus Honda and congratulations for having an agent as helpful as Fermin. More

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Nice personnel, clean facility and very accomodating. Explained everything that I had questions or concerns about. Kept me informed when my vehile would arrive. Explained everything that I had questions or concerns about. Kept me informed when my vehile would arrive. More

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I had the pleasure of helping my nephew buy his first car at DCH Paramus Honda last week. Our salesman was Abel Fermin and he was fantastic. I have bought or leased almost a dozen cars in my life and Abel at DCH Paramus Honda last week. Our salesman was Abel Fermin and he was fantastic. I have bought or leased almost a dozen cars in my life and Abel was one of if not the best salesman I have worked with. He was eager to make the sale and worked with my nephew on his budget. Overall a great experience for my nephew's first time buying a car. More

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Very helpful and streamlined process. Abel Fermin is an excellent salesman who knows how to help you exactly what you’re looking for. He’s also more than happy to work with you and your b Abel Fermin is an excellent salesman who knows how to help you exactly what you’re looking for. He’s also more than happy to work with you and your budget to make sure you’re purchasing something that fits your budget. More

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It was an amazing experience trading in my old car to lease a new one at DCH Paramus Honda. Our sales rep was Abel. He was courteous, kind and went through all the options with us. He helped us patiently lease a new one at DCH Paramus Honda. Our sales rep was Abel. He was courteous, kind and went through all the options with us. He helped us patiently through the whole process. He (along with his manager Wael) went above and beyond in helping us get the best deal possible. We had our family (with our little son) with us at the dealership, and Abel made us feel comfortable the whole time. Our finance manager was Sunil, who answered all our questions nicely and was friendly and hospitable. I’d recommend DCH Paramus Honda, esp Abel, Wael and Sunil to anyone who is planning to buy their next car. More

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CJ and Abel were awesome. Very helpful and knowledgeable. Definitely recommend them and this dealership Very helpful and knowledgeable. Definitely recommend them and this dealership More

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Another dealership sold a vehicle to me that I was dissatisfied with. Abel Fermin & Jerrod Hurley really stepped up professionally and and got me the vehicle of.my dreams! I was surprised that they w dissatisfied with. Abel Fermin & Jerrod Hurley really stepped up professionally and and got me the vehicle of.my dreams! I was surprised that they went above and beyond the service I expected. More

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Abel Fermin accommodated my request to thoroughly inspect the car, which included the exterior, interior, engine compartment, and undercarriage, before buying. Highly recommended. the car, which included the exterior, interior, engine compartment, and undercarriage, before buying. Highly recommended. More

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