Adam Burwell | Page 2

Best experience buying a car I came into the dealership not really serious about purchasing a new vehicle but left with a Jeep Wrangler that I have always wanted. Bailey was extr I came into the dealership not really serious about purchasing a new vehicle but left with a Jeep Wrangler that I have always wanted. Bailey was extremely friendly and knowledgeable. He also talked to me about other car options and wanted to make sure I was in the beat vehicle for my situation both financially and appropriate. I am so impressed with my Wrangler and everything about the dealership. More

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Astonishing Service Novak always go above and beyond for their clients. This is the second car I have bought from Novak Motors and will continue to buy from them and reco Novak always go above and beyond for their clients. This is the second car I have bought from Novak Motors and will continue to buy from them and recommend them to others. I loved working with Julio since he was very informative and friendly. Also I do want to recognize Adam and Rene for helping me throughout this process as well. I can’t say it enough I love this dealership! More

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No hassle, great result Mike was very pleasant to work with. No hassle and an outcome that fit our needs. Respectful and informative. I will definitely return when looking fo Mike was very pleasant to work with. No hassle and an outcome that fit our needs. Respectful and informative. I will definitely return when looking for another vehicle and will recommend to friends. More

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Julio & Rene Julio and Rene made the car buying process so easy and stress free. I have never actually enjoyed my time at a dealership! It was such a quick process Julio and Rene made the car buying process so easy and stress free. I have never actually enjoyed my time at a dealership! It was such a quick process. I honestly can’t believe they made it so easy. It’s always a little scary being a woman going in to a dealership but they took such great care of me. I will definitely be back when it’s time for our next car! More

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The day i got my dream car First and foremost everyone was amazing i did most of the process before coming in which was great because i have heard horror stories of being in a d First and foremost everyone was amazing i did most of the process before coming in which was great because i have heard horror stories of being in a dealership all day and i was only there for an hour and came straight to work in my new car awesome service overall More

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Truck Friendly people. Excellent services. Very knowledgeable. Easy to talk to. Easy transaction for purchase of vehicle. Would recommend to friends and f Friendly people. Excellent services. Very knowledgeable. Easy to talk to. Easy transaction for purchase of vehicle. Would recommend to friends and family around Lubbock Texas. More

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Before and After Novak Motors, Bedford Texas, is an amazing place to do business. I have purchased two vehicles from these guys. Before the sale was a great experience Novak Motors, Bedford Texas, is an amazing place to do business. I have purchased two vehicles from these guys. Before the sale was a great experience. Many used, like new lease return vehicles, with low miles to choose from. I never felt pressured during the experience. I chose vehicles that fit my needs and the financing process was seamless. I was pleasantly surprised to learn that after the sale, they were equipped to continue their professional care with a full service maintenance department. More

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Lie and rude Bout a 2015 Jeep July of 2018. I was lied to by the finance ofcr who said I would have to buy the extended warranty in order to get the low interest Bout a 2015 Jeep July of 2018. I was lied to by the finance ofcr who said I would have to buy the extended warranty in order to get the low interest he stated the loan company required it. I told him it sounded wrong because I knew it was an option but he insisted, so I bought it that I had to to get the low rate. He said I could cancel in 90 days and get service contract money back in full. I waited for the loan papers from loan company contacted them and they said no service contract was required that it was the dealer trying to up the price. I called and spoke to several employees and finally met with the (new loan ofcr) and told him I was very upset with the dishonesty. The Mgr (can remember him name) stated he was sorry for the wrong information and that the employee was no longer employed there. I cancelled the contract and was told it would be sent to the insurance for refund. I called and spoke to the new loan ofcr who stated it was cancelled on Oct 11 and still waiting. still no refund. I was told by the new loan ofcr it would take 45-60 days and it would be prorated when I was told I had 90 days. But he was so rude and hung up on me. Never again. I will say that the MGR did help with an issue with the Jeep we had. Bad battery was replaced. More

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Exellent The entire team, sales, finance and management were fair, cordial and very quick. The process was the most painless car buying experience that I have The entire team, sales, finance and management were fair, cordial and very quick. The process was the most painless car buying experience that I have had, hands down. More

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