Adam Fontenot | Page 3

Excellent customer service The staff was very responsive and patient. The dealership was very busy but they made us feel like their only customer. I would definitely recommend m The staff was very responsive and patient. The dealership was very busy but they made us feel like their only customer. I would definitely recommend my friends to this dealership. More

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Excellent service and follow up! The employees are very friendly and professional! The facility is very clean and well maintained. They seem to really care about your needs! I highly The employees are very friendly and professional! The facility is very clean and well maintained. They seem to really care about your needs! I highly recommend Mercedes of Georgetown! More

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Customer service The customer service provided on today was excellent and timely. This service department comes highly recommended. The treatmet and respect of the cus The customer service provided on today was excellent and timely. This service department comes highly recommended. The treatmet and respect of the customer's property is evident and that means a lot as a customer. Awesome staff!! More

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Horrible customer service. I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what th I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what the car was doing and the consultant looked at the vehicle. He told me that the only reason the repair would not. E covered is if it had rodent damage. I did not hear back from the consultant at all on Friday or Saturday, even after leaving four messages. I receive a call on Monday telling me that I needed two parts replaced and that the vehicle would be ready on Tuesday afternoon. Today I receive a call from the consultant stating that the parts did not fix the issue and after looking further into it that I actually have rodent damage. How convenient is talk at since that is the only reason that my repair would not be covered. The consultant said that he would send me pictures right over of the damage. One and a half hours later I get the pictures. Even talking to the service manager there was not a change in the status of how my wires were all of a sudden chewed through by a rodent. The service manager stated that I could file an insurance claim and have them fix the repair. All in all, a horrible experience with this company and I will not be going back and I will not refer anyone to them. More

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