Adem Ghandour
Adem Ghandour at Route 17 Mitsubishi
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Adem Ghandour | Page 2

Service Manager

Route 17 Mitsubishi

1355 NJ-17 S
Ramsey, NJ 07446

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4.9
55 Reviews
4.9

55 Reviews

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55 Reviews of Adem Ghandour

April 11, 2024

Dealership Rating
Employee Rating

Great service. Great team in the service center. Won’t take my car anywhere else. More

by Yankees11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Route 17 Mitsubishi responded

Thank you for your continued patronage.

Apr 13, 2024

Route 17 Mitsubishi responded

Thank you !

April 05, 2024

Dealership Rating
Employee Rating

Reyes was sneaky , untrustworthy and did not want to honor the warranty and I had the car 14 days . The service department is above par, they're professional, curious and went above & beyond to make goo More

by annamarywimmer
Recommend Dealer
No

Other Employees Tagged: Gio zero stars same as Reye

Apr 05, 2024

Route 17 Mitsubishi responded

Thank you for the positive review of my service staff.I invite you and the registered buyer to come in and review the NJ used vehicle limited warranty.The length of the warranty depends on the used motor vehicle’s mileage.and model year.I've included a partial excerpt of the NJ used vehicle dealer warranty. ■ a motor vehicle has 24,000 miles or less on its odometer, the dealer must provide the customer with a warranty for 90 days or 3,000 miles, whichever comes first. ■ a motor vehicle has more than 24,000 miles but less than 60,000 miles on its odometer, the dealer must provide the customer with a warranty for 60 days or 2,000 miles, whichever comes first. ■ a motor vehicle has between 60,000 and 100,000 miles on its odometer, the dealer must provide the customer with a warranty for 30 days or 1,000 miles, whichever comes first. Note: In negotiating a better price for the vehicle, consumers may waive their right to a warranty. The vehicle must have more than 60,000 miles on its odometer and the waiver must be in writing. WHAT IS NOT COVERED BY THE LAW? ■ Motor vehicles sold for less than $3,000 ■ Motor vehicles which are more than seven (7) model years old ■ Motor vehicles that have been declared a total loss by an insurance company ■ Motor vehicles that have odometer readings of more than 100,000 miles ■ Motor vehicles that were not purchased from a dealer ■ Motor vehicles that were sold “As Is.” used-car-lemon-law • Revised 01/04/24 Please ask the registered buyer to examine the sale documents that he received as part of the sales agreement A copy of the Warranty was signed and included.Hopefully this is of help to you and the registered buyer understand that there was nothing deceiving of the sales team or my part. Ray Texidor Gen Mgr

April 05, 2024

Dealership Rating
Employee Rating

Adem is service is the most valuable employee at this location . What he did for me after the sales manager refused to return my calls and instructed to not fix my car I had bought only 14 days prior. Ad More

by annamarywimmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: REYES TEXIDOR

Apr 05, 2024

Route 17 Mitsubishi responded

Hi This Ray, Gen Manager at Route 17 Mitsubishi. The NJ used vehicle state mandated limited warranty is clear and specific to what is covered and the time of the coverage for every vehicle based on miles and model years.If the vehicle in question has more that 60/100k miles and or 7 years or more of age the coverage is not mandated.In this case, I had the main office review the file to be certain that the warranty if any was explained and that the customer had signed to the applicable terms after reviewing it.The dealership will issue a 30 day powertrain only warranty that had expired by more than 5 days.I also want make clear that the repair in question was a valve and a sensor which are not covered.I sympathize with the reviewers personal health situation and ultimately covered the repair cost internally. Best Wishes Ray Texidor

Apr 06, 2024

Route 17 Mitsubishi responded

We respect your review and we will continue to bring to our customers lawfull,transparent and seamless sales and service visit.

Apr 05, 2024

annamarywimmer responded

Now Reyes my vehicle was there 3 weeks and I did not receive 1 return phone call out of the 10 that I made directly to you . Repeat what you told me today in the showroom " that you were to busy to return my calls" . I'm sticking to what I said about you. Read the reviews Reyes someone actually posted your picture with the caption " This is Reye avoid at all costs" . I'm obviously not the first but hopefully the last . Again your not a nice man . I'm just beyond grateful for the AMAZING service department 🙏 top notch .

April 04, 2024

Dealership Rating
Employee Rating

The service was tremendous. From the manager to the techs, they were polite, professional, and excellent at their jobs. I was hesitant to service there because of the dealing I More

by Clarence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Route 17 Mitsubishi responded

Thank you for taking the time to let us know how well my service team did.Please contact me @ your convenience @ 201-962 -8088 ext112 so we can discuss the Please contact me @ your convenience @ 201-962 -8088 ext112

April 01, 2024

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Employee Rating

I am always impressed with the customer service at Route 17 Mitsubishi! I will be back More

by MELINDAPINTO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Route 17 Mitsubishi responded

Thank you for you review.We appreciate your business.

Apr 06, 2024

Route 17 Mitsubishi responded

Thank you

March 28, 2024

Dealership Rating
Employee Rating

Adem Ghandour and Route 17 Mitsubishi are a winning combination. Their expertise, customer satisfaction, and commitment make them the best dealerships. I trust my car with them and would not go anywher More

by Stalin Calvache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2024

Route 17 Mitsubishi responded

Thank you for your business.

March 28, 2024

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Employee Rating

Dealership is friendly and clean. Management is very knowledgeable on sales and service .. This is the place to come to if looking for a Mitsubishi. More

by PEUCHEE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2024

Route 17 Mitsubishi responded

Thank you for your business.

March 26, 2024

Dealership Rating
Employee Rating

The dealer personal is courteous and well informed. The prices are reasonable and they do work in a timely manner. More

by HENRYVIDALS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mechanic

Mar 27, 2024

Route 17 Mitsubishi responded

Thank you for your business.

March 15, 2024

Dealership Rating
Employee Rating

Very friendly very knowledgable and practical My problem solved in a shirt time And I have been informed about every thing More

by ALTUG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 15, 2024

Route 17 Mitsubishi responded

Thank you !!

March 15, 2024

Dealership Rating
Employee Rating

Nice surprise after my recent oil change. My floor mays were changed out for new weather text floor mats! More

by CHRISTINE_IOVINO
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2024

Route 17 Mitsubishi responded

Thank you !

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