Ainsley Roark
Ainsley Roark at Big Star Cadillac
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Ainsley Roark | Page 2

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
163 Reviews
4.7

163 Reviews

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163 Reviews of Ainsley Roark

March 30, 2024

Dealership Rating
Employee Rating

Big Star cadillac offers great customer service. My service provider Ainsley always get the job done for me . More

by miss.sims100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood

Apr 01, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 28, 2024

Dealership Rating
Employee Rating

This dealership gave me a great experience due to the customer service i had received More

by KCUWALAKA05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 27, 2024

Dealership Rating
Employee Rating

I found the service consultants to be under staffed. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. More

by JACKSON.T2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 28, 2024

Big Star Cadillac responded

Thank you for your review, we value your feedback. We understand that time is your most valuable asset and we apologize that you feel that your experience did not align with that. Please contact me back directly as I would like to learn a few more details and have the opportunity to restore your trust in us. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

March 27, 2024

Dealership Rating
Employee Rating

As always the service was done in a timely manner and Ainsley was very polite and helpful. More

by HPYCMPRS.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 24, 2024

Dealership Rating
Employee Rating

Ainsley has always taken my concerns seriously and made sure that I was getting the service request needed for my car at a time convenient to me. More

by BSJACKS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 17, 2024

Dealership Rating
Employee Rating

Always excellent service. Never have had a bad experience. Timing is usually spot on. No issues! More

by TRACEYJACKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 29, 2024

Dealership Rating
Employee Rating

She is great always helpful takes care of my car always. She is friendly and knowledgeable More

by vkleonard
Recommend Dealer
Yes
Mar 01, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 23, 2024

Dealership Rating
Employee Rating

Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 05, 2024

Dealership Rating
Employee Rating

Ainsley is the best service advisor I ever had she’s always on point everyday More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 02, 2024

Dealership Rating
Employee Rating

Ansley is literally one of the best advisors out here. Makes sure my vehicle is done correctly and out on time. More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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