Al Cologna | Page 2

My experience here was great until the last ten minutes when I realized that the car I had just paid for did not have any of the options listed on the copy of the window sticker that I was given. The windo when I realized that the car I had just paid for did not have any of the options listed on the copy of the window sticker that I was given. The window sticker was for a car being sold by another dealership. While I did reference the price of this other car while negotiating, I don't know why it was printed out and given to me since it did not contain any relevant information. My assumption was that this was the window sticker for the car I was looking to purchase. I did not actually see the window sticker until after I paid for it and after I complained about the missing options. John Maxton, the salesman, barely apologized, if at all. I said I was disappointed that the car was not as I was led to believe and that I should receive some sort of compensation or some of those options installed. He looked at the stickers, compared the options in the two cars and said that they were roughly equal. I replied that while that may be true, they were not the options I was expecting. John then indignantly said that if I didn't like the car then we should "roll back" all the paperwork involving the sale and the trade-in of my jeep; this was three hours of paperwork. I then said that this could be considered bait-and-switch, to which he reiterated (rather combatively, this time) that we should undo all the paperwork that was done. I thought this was an unreasonable suggestion and unprofessional as well. I don't think this situation was well handled. I left very unhappy with my dealings with this guy. Maybe if this saleseperson had said "please accept this trim package with our apologies", or "would some free service appointments satisfy you?", or even "let me talk to the manager and see what we can do", I would have had a more positive experience. Otherwise, I am pleased with the car, it is meeting my needs and I do like the options that are installed. Addendum September 22, 2022 I spoke to the manager, Al Cologna shortly after posting my review. Al listened to my story, recognized there was a problem, apologized and went on to explain how he was unhappy that I left the dealership unhappy. I very much appreciated that Al listened, and was sincere and honest about the situation. Although after the fact, this did well to restore my faith that there is someone at Volvo Cars of Bridgewater who has the high standard of service that I had read about. I wish Al had been there when I purchased the car - I'm sure the the situation would have been dealt with professionally and equitably. I am raising my review by one star partly because of Al. My situation was unusual as well as the circumstances under which I chose a Volvo. I was reluctant to trade-in my jeep for a luxury car. I dislike going through the car buying process, so perhaps that affected my attitude at the time. I would still not do business with them again, but I think my experience was a rare anomaly and that it should not deter others from purchasing a car from here. More

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This is our 4th time using Bridgewater Volvo, (1 purchase and 3 leases). We first went to this dealership when we lived in New Brunswick and purchased a S60, we have since moved to Teaneck and continue to ma and 3 leases). We first went to this dealership when we lived in New Brunswick and purchased a S60, we have since moved to Teaneck and continue to make the 1 hour drive to lease and service our XC90s. There are plenty of Volvo dealers/service centers in our area, one just 9mins away, but the team at Bridgewater makes us feel like family and that is so important to us! From Reception to Service, everyone is FANTASTIC! We just picked up our new SUV today (7/9/22) and when we walked in we were greeted by the amazing receptionist with the brightest smile and before we could even say that we were there to pick up our car, Josh greeted us by name, said that our SUV was ready and he would be taking us through the new features, pairing our phones, installing the app and assisting us with our car seat and mirror settings, talk about top of the line service, thank you Josh! While Josh transferred our plates and re-installed our e-z pass, we met with Steve Dolly to go over the final details and protection plans for the vehicle. We always appreciate working with Steve, he takes the time to explain everything and is honest, it is not about the sale with him, it is about making sure we are comfortable with the decisions we are making and what makes sense for our lifestyle. Thank you Steve, for always keeping it real! And last, but certainly NOT least, is Dominick DiFalco, our MVP, our treasure, the reason why we drive the hour! Today, he greeted us with a bottle of wine and flowers to congratulate us on our new lease, he is the most considerate individual you will ever meet in a dealership. He makes the effort to make the personal connection, he always asks how our kids are doing, he sends us emails during the holidays, lets us know about any loyalty programs that are taking place and he sporadically checks in just to say hello and see how we all are doing especially during COVID. Dominick never lays on any salesman's pressures, he wants us to be happy, confident and satisfied in our car choice as it is a commitment. He is a GEM, a GENTLEMAN and a GIFT and for that we are forever GRATEFUL and will continue to drive the 50miles to purchase, lease and service our Volvos! More

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We had a great buying experience at Volvo Bridgewater. Our sales associate JP was very helpful, courteous and knowledgeable. I would recommend this dealership to friends and family Our sales associate JP was very helpful, courteous and knowledgeable. I would recommend this dealership to friends and family More

by fm922 Verified Customer Verified Customer

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The car was as advertised. Sales and finance were great and easy to deal with. Not pushy and they took time to explain options. Great experience and easy to deal with. Not pushy and they took time to explain options. Great experience More

by KShabinaw Verified Customer Verified Customer

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JP was probably the best sales man i worked with . very good guy . Shopping in the dealership felt like a mini vacation with my family :) . great experience . their snack counter & coffee was pretty good.. good guy . Shopping in the dealership felt like a mini vacation with my family :) . great experience . their snack counter & coffee was pretty good.. More

by rajivvikaas Verified Customer Verified Customer

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Very easy buying experience with a great friendly staff. Everything was ready and as discussed with no surprise costs. I would highly recommend Volvo Cars Bridgewater. Everything was ready and as discussed with no surprise costs. I would highly recommend Volvo Cars Bridgewater. More

by Sean J Verified Customer Verified Customer

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It was a great buying experience. We got the exact car that we wanted for a great price. Everyone on staff was helpful and friendly. Very satisfied. that we wanted for a great price. Everyone on staff was helpful and friendly. Very satisfied. More

by masdaniel Verified Customer Verified Customer

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I reached out about a preowned vehicle that I saw online and was immediately connected with JP. My first visit, I didn't find exactly the vehicle I wanted. But JP searched and found me the PERFECT car and and was immediately connected with JP. My first visit, I didn't find exactly the vehicle I wanted. But JP searched and found me the PERFECT car and very quickly. Everyone on the team was extremely knowledgable, upbeat, friendly and honest. The showroom is clean and well orchestrated. I couldn't be happier. More

by devrasiegel Verified Customer Verified Customer

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Outstanding sales and service folks and experience we always enjoy. This is our 5th Volvo from Bridgewater Volvo. Always pleased and expectations always met and exceeded. always enjoy. This is our 5th Volvo from Bridgewater Volvo. Always pleased and expectations always met and exceeded. More

by KELLYGIRLFIT Verified Customer Verified Customer

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Great customer service and willingness to accommodate my needs. Friendly. Will definitely recommend this dealership to friends and family. Love my new Volvo. Thank you all!! needs. Friendly. Will definitely recommend this dealership to friends and family. Love my new Volvo. Thank you all!! More

by JK9595 Verified Customer Verified Customer

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