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Alaina Southern
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22 Reviews
Dealership Experience
8 yrs, 5 mos
Industry Experience
8 yrs, 5 mos
22 Reviews
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22 Reviews of Alaina Southern
October 24, 2021
Falsified documents to get approved from banks. Also forged names on legal documentations. Then said we’ll your moms name is on it so it doesn’t matter. Will be reaching out for legal counsel. forged names on legal documentations. Then said we’ll your moms name is on it so it doesn’t matter. Will be reaching out for legal counsel. More
by alazeroberts
Other Employees Tagged: Cris Aviso, Chris Boswell , Ed Box
Helpful 
July 28, 2021
The Regal Team did a great job finding me a new vehicle quickly, expediting the sales process and getting me back on the road! Attentive and courteous! Thanks Regal! quickly, expediting the sales process and getting me back on the road! Attentive and courteous! Thanks Regal! More
by Lorena
Verified CustomerOther Employees Tagged: Srecko Bokun , Leah Gorman
January 27, 2021
pathetic follow up with issues on sales process. sub par service department and communications. even with the many times I had been in there for repeat issues, not once did I get "I am sorry ". even from th service department and communications. even with the many times I had been in there for repeat issues, not once did I get "I am sorry ". even from the owner - SAL. every time I had set an appointment they were never able to find it upon arrival. the re-apply of the eco block is still debatable if it was ever done, which also makes me wonder if the regular service (Oil change and tire rotation) was even completed properly. they said they would do a prorated refund of the ecoblock even though they said it was something they normally don't do. the system was 600.00 (rounded from 599.00 for a 5 year plan. there was a total of 10 applications and each application takes 4 hours. I had only had 2 (1 in question which means I had 8 additional. my math is 60.00 per application times 8 additional comes to 480.00. they said they were sending me 178.00. they said it was because the first application takes 4 hours to complete which cost 395.00. no matter how you figure it, their calculations are not valid. I replied back that each time regardless of the initial or reapply it takes 4 hours. they have not replied back since I sent that on Monday 1-25. which further proves they have a serious lack of customer service. More
by cnycoburn
Other Employees Tagged: Sonny Glover, Sal Campisi jr. , Jeff Soloj
September 01, 2020
Leah was phenomenal!! She was super helpful and kind. She was also knowledgeable! It was a smooth process and I left as a very happy customer! :) was also knowledgeable! It was a smooth process and I left as a very happy customer! :) More
by Karlita
Other Employees Tagged: Nicholas Gelpi , Leah Gorman, George Kia Sls Mgr 5??s
June 26, 2020
They worked hard to get us a good deal but made you feel strange for asking questions. Salesmen was knowledgeable but with having things already done ahead of time it still took over 2 hours to get things strange for asking questions. Salesmen was knowledgeable but with having things already done ahead of time it still took over 2 hours to get things done. More
by Rich from Alturas
Other Employees Tagged: Nicholas Gelpi , Ryan Hutcheson
March 25, 2020
Amazing service. Couldn’t ask for better people to help me with my car and I won’t be going anywhere else. So extremely happy with everyone there! me with my car and I won’t be going anywhere else. So extremely happy with everyone there! More
by DanielleB95
Other Employees Tagged: Cris Aviso, Orlando Lopez, Nicholas Gelpi, Kelsey Johnson , Mario Medina, Charlie Norwood, Chris Robinson, Jeff Soloj
March 17, 2020
It was a great experience as far as car buying go. Greg was great and very informative. We told them what we could do on the car we wanted and they got it done. Very pleasant experience for buying a car. was great and very informative. We told them what we could do on the car we wanted and they got it done. Very pleasant experience for buying a car. More
by davisjlas4
Other Employees Tagged: Greg Schmidt, Nicholas Gelpi
February 26, 2020
Clean and courteous, are very attentive to you as soon as you get there service department is extremely knowledgeable and do their very best to help you in a timely when. you are finish someone comes out and you get there service department is extremely knowledgeable and do their very best to help you in a timely when. you are finish someone comes out and even opens the door for you. More
by CARMENLUNA1950
Other Employees Tagged: Greg Schmidt, Nicholas Gelpi, Kelsey Johnson
January 17, 2020
My name is Mayra I will like to take my time and thank you everyone in KIA for your help And treating me like a family member And a special thank you to Mr. Ed Box you everyone in KIA for your help And treating me like a family member And a special thank you to Mr. Ed Box More
by myrrivera28
Other Employees Tagged: Nicholas Gelpi , Ed Box, Ryan Hutcheson, Stan May, Jeff Soloj
