Alaina Southern
Alaina Southern at Regal Kia Lakeland
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Alaina Southern

BDC Director

Regal Kia Lakeland

1025 Bartow Rd
Lakeland, FL 33801

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4.3
22 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

8 yrs, 4 mos

4.3

22 Reviews

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22 Reviews of Alaina Southern

April 16, 2024

Dealership Rating
Employee Rating

The physical plant needs remodeling. Sales staff dress doesn’t give the appearance of professionalism. More

by lskidmor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 19, 2024

Regal Kia Lakeland responded

Thank you so much for bringing this issue to our attention. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

March 27, 2024

Dealership Rating
Employee Rating

Everyone was great to work with. From our salesperson Manny to the finance manager. Everything went smoothly More

by Madisonj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2024

Regal Kia Lakeland responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Manny and the finance manager provided you with excellent service and that everything went smoothly during your visit.

August 31, 2023

Dealership Rating
Employee Rating

I have always had great service at Regal Kia. The employees are fast, efficient and friendly. More

by Jerry Mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Regal Kia Lakeland responded

Thank you!

January 29, 2023

Dealership Rating
Employee Rating

Awesome dealership good customer service friendly quick professional. Timely. No hassle courtesy efficient knowledge good More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2023

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

November 22, 2022

Dealership Rating
Employee Rating

It was very nice experience. Everybody was friendly and helpful and gave you felling that everything will be done properly. More

by DUBI66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Boswell

Nov 29, 2022

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

July 01, 2022

Dealership Rating
Employee Rating

They worked deliberately to get me at a payment I could afford. Thanks to Alana, David, Gabe, and, Issa. More

by Natasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David, Gabe, Issa

Jul 05, 2022

Regal Kia Lakeland responded

Congratulations on your new Telluride, you are going to LOVE it!!

June 21, 2022

Dealership Rating
Employee Rating

Bad experience/car shutting off while driving, no answers/ bad attitudes when I was just concerned More

by babe_gurl1500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jeff Soloj

Jun 22, 2022

Regal Kia Lakeland responded

We are just as concerned which is why our Service Manager paid for a rental vehicle and drove it over 50 miles to try to duplicate the concern.

January 27, 2022

Dealership Rating
Employee Rating

Rude to me and caused me to leave in tears. Refused to service my car and finish the service they already started. Talked about me with other employees In Front of customers and threatened to call the pol More

by ARMiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Misty Osborne , Jeff Soloj

Jan 27, 2022

Regal Kia Lakeland responded

Ms. Miller, Our customers are very important to us, but so are our employees. We will not tolerate vulgar & abusive language towards them. You have been warned in the past and unfortunately you are no longer welcome at our dealership. As we told you today, we would be happy to call another local KIA dealership of your choice and fill them in on any work performed on your vehicle.

Jan 27, 2022

ARMiller responded

I was called names and talked about in front of customers but that’s ok for your employees to do that. There are 2 sides to every story. Why would I want you to call another dealer, so you can talk bad about me to them and not report the work that REGAL CANT DO. Mrs. Miller

January 03, 2022

Dealership Rating
Employee Rating

Sonny Glover, Alaina Southern, even the service staff, I’m treated like I matter.. I appreciate that, immensely. Thank you very much. More

by R. Candelieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2022

Regal Kia Lakeland responded

You do matter! Thanks for choosing Regal 😁

December 28, 2021

Dealership Rating
Employee Rating

Boz, Nicole, Jonathan and Alaina were fantastic. Everyone is very pleasant and U don’t get that everywhere. Everyone was courteous, professional and very nice. The people I dealt with were certainly knowled More

by allen_kathryn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2022

Regal Kia Lakeland responded

Thank you, Kathryn, we hope you are enjoying your new Sangria Sorento!

1

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