Alberto Torres

Envision Ford of Oxnard responded

Thank you for taking the time to share such thoughtful feedback. We truly appreciate you recognizing Alberto’s growth, communication, and genuine concern for your ongoing vehicle issues. He takes pride in advocating for his customers, especially when problems persist. We’re also glad Christina was able to assist by providing a loaner vehicle during your repair visits—support like that is important when repairs extend beyond expectations. While we regret that your vehicle concerns have been difficult to fully resolve, your patience and trust mean a great deal to us. Thank you again for your continued confidence in our team. We’re here to support you however we can moving forward. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the service and our facilities, and that the Lyft option was helpful for you. We appreciate your patience with the repair time and are happy to know your car is running great. Thank you for your continued trust—we look forward to taking care of all your future service needs. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re happy to hear that every aspect of your service was on time, convenient, and efficient. Providing a smooth and hassle-free experience is always our goal. We truly appreciate your trust and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for the great feedback and for recognizing our team! Jose truly sets the standard in service leadership, Ash’s personality absolutely makes the buying process enjoyable, and Albert takes great pride in caring for our customers’ vehicles. We’re lucky to have all three of them on our team. We also appreciate you calling out the phone system challenge. Your feedback is valid, and improving accessibility and communication is something we’re actively working on. Thank you for bringing it to our attention and for your patience in the meantime. We truly value your continued trust and look forward to taking great care of you moving forward. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind review! We’re happy to hear everyone was helpful and polite, and we truly appreciate the special shout-outs to Jose, Antonio in Parts, and Albert out front. Our team takes pride in working together to deliver a great experience. Thank you for choosing us—we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for the feedback and for giving us another opportunity. We’re glad to hear things are improving and that you’re happy with the customer service so far. Comments like this motivate our team to keep pushing forward and getting better every day. We appreciate your trust and look forward to continuing to take care of you. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re glad to hear our service department has consistently taken good care of your 2020 Aviator in a timely manner—that’s very important to us. We also understand your frustration with the recalls, electronic issues, and the charging cable not yet being replaced. While some items are manufacturer-related, we recognize how inconvenient this has been and appreciate your patience. Your feedback helps highlight where follow-up and communication must continue to improve. If you’d like, we’d be happy to review the status of the charging cable and any outstanding concerns to ensure nothing is missed. Thank you for trusting us with your vehicle—we truly value your business. — Ford of Oxnard Team